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18851ID Theft Again Tops List for Consumer Complaints with FTC

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  • Peter Psarouthakis
    Mar 4, 2013
    • 0 Attachment
      The Federal Trade Commission has released their February 2013 104-page Consumer Sentinel Network Data Book for January - December 2012.

      Identity theft tops the list for 13th consecutive year in a report of national consumer complaints. 2012 marks the first year in which the FTC received more than 2 million complaints overall, and 369,132, or 18 percent, were related to identity theft. Of those, more than 43 percent related to tax- or wage-related fraud.
      The report gives national data, as well as a state-by-state accounting of top complaint categories and a listing of the metropolitan areas that generated the most complaints. This includes the top 50 metropolitan areas for both fraud complaints and identity theft complaints.

      The remainder of complaint categories making up the top 10 are:


      Debt collection
      10 percent

      Banks and Lenders
      6 percent

      Shop-at-Home and Catalog Sales
      6 percent

      Prizes, Sweepstakes and Lotteries
      5 percent

      Impostor Scams
      4 percent

      Internet Services
      4 percent

      Auto-Related Complaints
      4 percent

      Telephone and Mobile Services
      4 percent

      Credit Cards
      3 percent

      A complete list of all complaint categories is available on page six of the report.
      The FTC enters complaints into the Consumer Sentinel Network, a secure online database that is available to more than 2,000 civil and criminal law enforcement agencies across the country. Agencies use the data to research cases, identify victims and track possible targets.

      Other federal and state law enforcement agencies contribute to Consumer Sentinel, including the Consumer Financial Protection Bureau, the U.S. Postal Inspection Service, the Federal Bureau of Investigation’s Internet Crime Complaint Center and the offices of 14 state attorneys general. Private-sector organizations contributing data include all Better Business Bureaus in the U.S. and Canada, PrivacyStar, Publishers Clearing House and others.

      The full report is available at:
      <http://ftc.gov/sentinel/reports/sentinel-annual-reports/sentinel-cy2012.pdf> http://ftc.gov/sentinel/reports/sentinel-annual-reports/sentinel-cy2012.pdf

      Bruce Hulme
      ISPLA Director of Government Affairs
      <http://www.ISPLA.org> www.ISPLA.org

      Protecting Investigative and Security Professionals in Regulatory and Legislative Affairs

      Your Proactive Voice from State Capitols to the Nation's Capitol

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