I wanted to pass along what I thought was really outstanding
customer service from HH.
I purchased the Expedition originally.
After owning the E for about a month, and having slept in it maybe
half a dozen times, at 6'3", ultimately thought I might be better
served by the Big Dog: The Safari.
On a whim, I emailed; info@...
, and explained that
while I had purchased the hammock originally from a place online
called southsummit, I was wondering if I could upgrade through
Hennessy, because southsummit didn't offer the Safari.
Lo, and behold, I got an email from someone signing the
email "Ann", and she informed me I could mail my hammock in, pay the
extra $20.00+ shipping, and they'd send me out a Safari.
I was very pleased, because I thought not having purchased it from
them directly, originally, might be a big problem.
The transaction went smoothly, and I now have my new Safari.
Kudos, to HH