- When I worked for a training organization in industry, we were
involved with training employees in various skills (computer
applications, operating systems and programming languages was my area)...
We kept track of various levels of feedback. We didn't do all of
them for all classes, but we applied them where we could.
Level I (aka "Smile Sheet")
We asked the students about the class, the facility, the
instructor(s), and how they felt about the experience.
Level II (what'd they learn?)
This was a technical content exam (I think the VE Exam takes
care of that for us!)
Level III (can they apply it?_
This came from the students' supervisors. Did they feel that
their crew were better for having taken the class.
Level IV (bottom line)
What is the long term productivity/profitability since the
employees are trained? This came from the managers, rolled
up over yearly figures of all employees.
Level III might be tracked by the club sponsoring the classes over
a few class offerings.
Level IV might be tracked at the state/ARRL Section level...or at
the national level by the ARRL FES folks...
Just a random thought. :-)