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5796Re: [gscoutmate] Having trouble getting database to download

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  • Kevin Coleman
    May 12, 2013
    • 0 Attachment
      Hi Fonda,

      I've sent you an email directly since this appears to be an
      account/permissions issue.

      Kevin

      On 5/9/2013 9:16 PM, Fonda Logston wrote:
      > We have been on Gscoutmate a while now and just now started having trouble
      > getting the database to download, getting the following message:
      >
      > There was a problem downloading your file from your FTP Site
      > If you were able to successfully ping (reach) your FTP Site, potential causes
      > are:
      > Incorrect FTP Information, Incorrect FTP or data file password or
      > insufficient permissions on the FTP Site.
      >
      > We haven't changed anything, other than I did download the latest version of the
      > software......
      >
      > Can you help me?
      >
      > [Non-text portions of this message have been removed]
      >
      >
      >
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