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Re: [fhctech] Crimany. What Happened? More information.

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  • Ronald Frye
    Please see my comments in-between Gary Templeman s paragraphs, below. Ronald W. Frye Danville, CA FHC Computer Specialist ... From: Gary Templeman
    Message 1 of 3 , May 4 3:06 PM
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      Please see my comments in-between Gary Templeman's paragraphs, below.

      Ronald W. Frye
      Danville, CA FHC Computer Specialist

      ----- Original Message -----
      From: "Gary Templeman" <gtempleman1@...>
      To: <fhctech@yahoogroups.com>
      Sent: Wednesday, May 03, 2006 10:39 PM
      Subject: Re: [fhctech] Crimany. What Happened?


      > We have had no problems with the LanDesk software. And I am not sure it is
      > even running anything at startup which would affect things. It sounds like
      > you are getting intermittent network connection problems or slowdowns, and
      > my first choice for a culprit is the Cisco PIX unit. Whenever TRW,
      > FamilySearch, etc. cannot "see" the info on the server in a timely
      > fashion,
      > it might ask for a CD to be inserted. So what is probably happening is the
      > request goes out to the server but the reply is delayed. I think it is
      > similar to the problem with slow printing which has been a common
      > complaint
      > since some of the PIX changes a few months ago.
      >
      > If you haven't already done so, try the trick of appending a period for
      > DNS
      > resolution so that your local area network requests don't get shipped off
      > to
      > the servers in Salt Lake.

      Yes, I had appended the period some time ago, after Salt Lake messed up our
      CISCO PIX unit the first time. Temple Ready ran just fine after that.

      >
      > The behavior you describe can also occur of you lose a drive mapping, but
      > that will be uniform on a particular computer. IOW, if the mapping is lost
      > then every IGI or every Addendum request will call for the CD. The other
      > cause of intermittent problems is if the server is overloaded. We have
      > seen
      > that happen for example during staff training, when 5-7 workstations are
      > sending IGI requests all at the same time. When the server cannot keep up,
      > some of the computers may display the data while others will ask for the
      > CD.
      > So if your server is being hammered by another user, or if the CPU is
      > bogged
      > down doing some other task which slows down it's ability to reply you can
      > get those occasional CD requests.

      It cannot be drive mappings because I've taken steps to assure the drives
      are always mapped. I checked on this, and yes, they were mapped when using
      the Temple Ready program.

      We have a total of eight computers, all running Windows 2000.

      The error message can happen on any computer, at any time. The server
      containing the IGI files was not busy doing any other thing while we were
      trying to create the Temple Ready disk. As a matter of fact, it was only I
      on any of the computers; nobody else was using them.

      Our LDS patrons are so frustrated now that they have to go elsewhere to
      create a temple ready disk (The Oakland Regional FHC is many miles away.)

      I'll call Salt Lake to see if they can troubleshoot the problem. As I said
      before, the problem occured after installing LanDesk on all of our
      computers, something Salt Lake insisted we do.

      I am reminded of a quote by that cartoon character, Pogo: "I have seen the
      enemy, and he is us."


      >
      > Gary Templeman
      >
      > ----- Original Message -----
      > From: "Ronald Frye" <ronfrye@...>
      > To: <fhctech@yahoogroups.com>
      > Sent: Wednesday, May 03, 2006 5:29 PM
      > Subject: [fhctech] Crimany. What Happened?
      >
      >
      > Fellow FHC Techs...
      >
      > The Family Search IGI CDs had been loaded on one of our servers several
      > years ago so that we could run the Temple Ready for Windows program over
      > the
      > network without having to swap CDs. This has been working superbly for us
      > for a number of years... until now.
      >
      > Since installing the LanDesk software Salt Lake insisted we use, the
      > following now occurs when running Temple Ready for Windows: Seemingly at
      > random, or for certain individuals, it will ask that we load one of the
      > IGI
      > CDs into the CD drive; it may be for England, North America, Sweden, etc.
      > You can "opt out" by ignoring that particular person and continue on with
      > the Temple Ready process. This has never happened before!
      >
      > Any ideas as to what's going on here and how to fix this problem? We are
      > using the latest edition of the Temple Ready program. I have checked the
      > server upon which the IGI CDs have been loaded, and ALL of the files
      > needed
      > are there.
      >
      > Again, the Temple Ready process has worked flawlessly for the past couple
      > of
      > years until now. The only change I can think of has been the installation
      > of
      > the Lan Desk software from Salt Lake.
      >
      > Sincerely,
      >
      > Ronald W. Frye
      > Danville, CA FHC Computer Specialist
      >
      >
      >
      >
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    • Russell Hltn
      ... bogged down doing some other task which slows down it s ability to reply you can get those occasional CD requests.
      Message 2 of 3 , May 4 3:37 PM
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        >>> So if your server is being hammered by another user, or if the CPU is
        bogged down doing some other task which slows down it's ability to reply you can
        get those occasional CD requests. <<<

        Probably not the problem in this case, but just a note to others -
        fancy screen savers, especially the 3D type are a no-no on a server.
        They can eat up all the CPU resources and cause things to be slow.
      • RussellHltn
        ... our CISCO PIX unit the first time. Temple Ready ran just fine after that.
        Message 3 of 3 , May 5 1:24 AM
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          >>> Yes, I had appended the period some time ago, after Salt Lake messed up
          our
          CISCO PIX unit the first time. Temple Ready ran just fine after that. <<<

          Might be worth checking to make sure it's still in place. I'm not sure how
          LAN Desk works and if SLC is capable of changing things like that on you.
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