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Re: [fhctech] Sloooooo... printing across the network

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  • Patty Gaddis
    We were having the same problem. I spent three hours on the phone with SLC and we finally decided the only thing that was going to work for us was the DNS
    Message 1 of 19 , Feb 1, 2006
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      We were having the same problem. I spent three hours on the phone with SLC
      and we finally decided the only thing that was going to work for us was the
      DNS period option. We have since gotten a different printer and it is
      working fine, too. We tried redoing the PIX and for whatever reason it
      didn't help us. Although, he did say it needed to be done for other
      reasons for our network. This was back in Nov/Dec.

      We have 7 computers to one printer. Printer is directly connected to the
      server with a parallel cable. So, isn't the new one. Even though it comes
      with USB connection, also. It's only a temporary until we get our new one
      from SLC.

      Patty

      At 01:23 AM 2/1/2006, you wrote:
      >Since the recent Cisco PIX change, we have been having very slow responses
      >when printing from the computer where the printer is NOT attached. We have 3
      >printers and 6 computers, so each printer is shared between 2 computers.
      > From a command prompt, pinging is speedy using either the ip address or the
      >computer name, so I do not think the DNS resolution is an issue but I will
      >try appending the period next time I am in the FHC. Even something as simple
      >as selecting the printer properties takes a full minute or two for the
      >dialog to open on the client computers. Trying to print anything (even one
      >text character from Notepad) takes 10 minutes before the job is sent to the
      >printer. Printing from the host is fine.
      >
      >I have uninstalled and reinstalled the current driver, and even that process
      >was so slow it appeared to be hanging, so I am sure it is a network issue
      >related to the PIX. I won't have a chance to call support until Friday so I
      >thought I would check here and see if anyone has any ideas.
      >
      >Gary Templeman
    • Terri J.
      ... Same problem here and the period solution actually worked for us. - Terri J. Raleigh FHC
      Message 2 of 19 , Feb 1, 2006
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        Gary Templeman wrote:
        > Since the recent Cisco PIX change, we have been having very slow responses
        > when printing from the computer where the printer is NOT attached. We have 3
        > printers and 6 computers, so each printer is shared between 2 computers.
        > >From a command prompt, pinging is speedy using either the ip address or the
        > computer name, so I do not think the DNS resolution is an issue but I will
        > try appending the period next time I am in the FHC. Even something as simple
        > as selecting the printer properties takes a full minute or two for the
        > dialog to open on the client computers. Trying to print anything (even one
        > text character from Notepad) takes 10 minutes before the job is sent to the
        > printer. Printing from the host is fine.
        >
        > I have uninstalled and reinstalled the current driver, and even that process
        > was so slow it appeared to be hanging, so I am sure it is a network issue
        > related to the PIX. I won't have a chance to call support until Friday so I
        > thought I would check here and see if anyone has any ideas.
        >
        > Gary Templeman
        >
        >
        >
        Same problem here and the "period" solution actually worked for us.

        - Terri J.
        Raleigh FHC
      • Ronald Frye
        The recent changes Salt Lake made to our PIX has slowed Internet browsing to a crawl. Speed is even less than that of a 9600 baud MODEM; and pages don t load
        Message 3 of 19 , Feb 1, 2006
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          The recent changes Salt Lake made to our PIX has slowed Internet browsing to
          a crawl. Speed is even less than that of a 9600 baud MODEM; and pages don't
          load completely.

          Calling support was as about useful as administering Ex-lax in a diarrhea
          ward. Since most of our patrons come in to use Ancestry.com or
          Genealogy.com, Salt Lake has essentially shut us down. No kidding. Our
          Internet is useless!

          Darnit, Salt Lake... "If it ain't broke, don't "fix" it!"

          Ronald W. Frye
          Danville, CA FHC Computer Specialist


          ----- Original Message -----
          From: "Gary Templeman" <gtempleman1@...>
          To: <fhctech@yahoogroups.com>
          Sent: Tuesday, January 31, 2006 10:23 PM
          Subject: [fhctech] Sloooooo... printing across the network


          > Since the recent Cisco PIX change, we have been having very slow responses
          > when printing from the computer where the printer is NOT attached. We have
          > 3
          > printers and 6 computers, so each printer is shared between 2 computers.
          >>From a command prompt, pinging is speedy using either the ip address or
          >>the
          > computer name, so I do not think the DNS resolution is an issue but I will
          > try appending the period next time I am in the FHC. Even something as
          > simple
          > as selecting the printer properties takes a full minute or two for the
          > dialog to open on the client computers. Trying to print anything (even one
          > text character from Notepad) takes 10 minutes before the job is sent to
          > the
          > printer. Printing from the host is fine.
          >
          > I have uninstalled and reinstalled the current driver, and even that
          > process
          > was so slow it appeared to be hanging, so I am sure it is a network issue
          > related to the PIX. I won't have a chance to call support until Friday so
          > I
          > thought I would check here and see if anyone has any ideas.
          >
          > Gary Templeman
          >
          >
          >
          > Home Page: http://fhctech.org/
          > Community email addresses:
          > Post message: fhctech@yahoogroups.com
          > Subscribe: fhctech-subscribe@yahoogroups.com
          > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
          > List owner: Rick@...
          > Shortcut URL to Yahoo! group page:
          > http://groups.yahoo.com/group/fhctech
          > Yahoo! Groups Links
          >
          >
          >
          >
          >
          >
          >
          >
        • David J. Wardell
          We (McLean Virginia) are having the same set of problems. At the risk of repeating myself (I m made these comments before at length), it would be in everyone s
          Message 4 of 19 , Feb 1, 2006
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            We (McLean Virginia) are having the same set of problems.
             
            At the risk of repeating myself (I'm made these comments before at length), it would be in everyone's interest to let SLC know, professionally but firmly, that this kind of behavior is unacceptable.  If the FHC is required to use the PIX they provide then they have an obligation to make certain that it functions as expected and that its normal functions are not impaired.  SLC routinely makes PIX changes that are inadequately tested and planned, and they do not advise the field of changes they are making, what the possible implications of changes the initiate may be, what problems and issues the field should look for, and what the resolution of such problems might be.  All this is standard procedure in the (well-run) commercial world.
             
            I realize that SLC has its problems to deal with, but operating in this way is burdensome to the mission of the FHC (because patrons are impacted) and very expensive for the FHC (because of the time expended to trouble-shoot and resolve SLC-caused problems; the fact that volunteer labor is involved is irrelevant).
             
            Making one's views known to SLC may not change anything, but not telling them will guarantee that nothing will get better.
             
            All the best,

            David J. Wardell
            (703) 880-5491
            fhc@...

             

            "Search the Scriptures ..."

             

            "And he shall plant in the hearts of the children the promises made to the fathers, and the hearts of the children shall turn to their fathers.

            "If it were not so, the whole earth would be utterly wasted at his coming."

            - Doctrine & Covenants 2:2,3

             


            From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Ronald Frye
            Sent: Wednesday, February 01, 2006 1:40 PM
            To: fhctech@yahoogroups.com
            Subject: Re: [fhctech] Sloooooo... printing across the network

            The recent changes Salt Lake made to our PIX has slowed Internet browsing to
            a crawl. Speed is even less than that of a 9600 baud MODEM; and pages don't
            load completely.

            Calling support was as about useful as administering Ex-lax in a diarrhea
            ward. Since most of our patrons come in to use Ancestry.com or
            Genealogy.com, Salt Lake has essentially shut us down. No kidding. Our
            Internet is useless!

            Darnit, Salt Lake... "If it ain't broke, don't "fix" it!"

            Ronald W. Frye
            Danville, CA FHC Computer Specialist


            ----- Original Message -----
            From: "Gary Templeman" <gtempleman1@...>
            To: <fhctech@yahoogroups.com>
            Sent: Tuesday, January 31, 2006 10:23 PM
            Subject: [fhctech] Sloooooo... printing across the network


            > Since the recent Cisco PIX change, we have been having very slow responses
            > when printing from the computer where the printer is NOT attached. We have
            > 3
            > printers and 6 computers, so each printer is shared between 2 computers.
            >>From a command prompt, pinging is speedy using either the ip address or
            >>the
            > computer name, so I do not think the DNS resolution is an issue but I will
            > try appending the period next time I am in the FHC. Even something as
            > simple
            > as selecting the printer properties takes a full minute or two for the
            > dialog to open on the client computers. Trying to print anything (even one
            > text character from Notepad) takes 10 minutes before the job is sent to
            > the
            > printer. Printing from the host is fine.
            >
            > I have uninstalled and reinstalled the current driver, and even that
            > process
            > was so slow it appeared to be hanging, so I am sure it is a network issue
            > related to the PIX. I won't have a chance to call support until Friday so
            > I
            > thought I would check here and see if anyone has any ideas.
            >
            > Gary Templeman
            >
            >
            >
            > Home Page: http://fhctech.org/
            > Community email addresses:
            >  Post message: fhctech@yahoogroups.com
            >  Subscribe:    fhctech-subscribe@yahoogroups.com
            >  Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
            >  List owner:   Rick@...
            > Shortcut URL to Yahoo! group page:
            http://groups.yahoo.com/group/fhctech
            > Yahoo! Groups Links
            >
            >
            >
            >
            >
            >
            >
            >


          • Jim Perkins
            I am having the same slow printer response as some of you have indicated. Everything pings properly and printing off the host computer is normal, but
            Message 5 of 19 , Feb 1, 2006
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              I am having the same slow printer response as some of you have
              indicated. Everything pings properly and printing off the host
              computer is normal, but everything concerning the printer folder is
              extremely slow. I had the printer on my server PC, and switched it to
              another just to check but no difference. It is shared by 6 PC's, and
              then I have a separate one for the reader.
              I spent some time on the phone with SLC and they said they reset and
              updated some settings but it is still just as slow.
              I'm thinking of going to a print server but since it is a filtering
              firewall thing I don't know if that will eleminate the slow problem.
              Any experience out there on using a print server.
              Thanks
              Jim Perkins
              Boulder City, Nv FHC
            • Ronald Frye
              I agree with David, but just WHO do we contact in Salt Lake, and how? I want to follow up on this. Complaining to a technician in Salt Lake is useless; it
              Message 6 of 19 , Feb 1, 2006
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                I agree with David, but just WHO do we contact in Salt Lake, and how? I want to follow up on this. Complaining to a technician in Salt Lake is useless; it needs to be to someone in authority who is not so proud and arrogant as to listen to the troops, for a change.
                 
                Ronald W. Frye
                Danville, CA FHC Computer Specialist
                ----- Original Message -----
                Sent: Wednesday, February 01, 2006 11:12 AM
                Subject: RE: [fhctech] Sloooooo... printing across the network

                We (McLean Virginia) are having the same set of problems.
                 
                At the risk of repeating myself (I'm made these comments before at length), it would be in everyone's interest to let SLC know, professionally but firmly, that this kind of behavior is unacceptable.  If the FHC is required to use the PIX they provide then they have an obligation to make certain that it functions as expected and that its normal functions are not impaired.  SLC routinely makes PIX changes that are inadequately tested and planned, and they do not advise the field of changes they are making, what the possible implications of changes the initiate may be, what problems and issues the field should look for, and what the resolution of such problems might be.  All this is standard procedure in the (well-run) commercial world.
                 
                I realize that SLC has its problems to deal with, but operating in this way is burdensome to the mission of the FHC (because patrons are impacted) and very expensive for the FHC (because of the time expended to trouble-shoot and resolve SLC-caused problems; the fact that volunteer labor is involved is irrelevant).
                 
                Making one's views known to SLC may not change anything, but not telling them will guarantee that nothing will get better.
                 
                All the best,

                David J. Wardell
                (703) 880-5491
                fhc@...

                 

                "Search the Scriptures ..."

                 

                "And he shall plant in the hearts of the children the promises made to the fathers, and the hearts of the children shall turn to their fathers.

                "If it were not so, the whole earth would be utterly wasted at his coming."

                - Doctrine & Covenants 2:2,3

                 


                From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Ronald Frye
                Sent: Wednesday, February 01, 2006 1:40 PM
                To: fhctech@yahoogroups.com
                Subject: Re: [fhctech] Sloooooo... printing across the network

                The recent changes Salt Lake made to our PIX has slowed Internet browsing to
                a crawl. Speed is even less than that of a 9600 baud MODEM; and pages don't
                load completely.

                Calling support was as about useful as administering Ex-lax in a diarrhea
                ward. Since most of our patrons come in to use Ancestry.com or
                Genealogy.com, Salt Lake has essentially shut us down. No kidding. Our
                Internet is useless!

                Darnit, Salt Lake... "If it ain't broke, don't "fix" it!"

                Ronald W. Frye
                Danville, CA FHC Computer Specialist


                ----- Original Message -----
                From: "Gary Templeman" <gtempleman1@...>
                To: <fhctech@yahoogroups.com>
                Sent: Tuesday, January 31, 2006 10:23 PM
                Subject: [fhctech] Sloooooo... printing across the network


                > Since the recent Cisco PIX change, we have been having very slow responses
                > when printing from the computer where the printer is NOT attached. We have
                > 3
                > printers and 6 computers, so each printer is shared between 2 computers.
                >>From a command prompt, pinging is speedy using either the ip address or
                >>the
                > computer name, so I do not think the DNS resolution is an issue but I will
                > try appending the period next time I am in the FHC. Even something as
                > simple
                > as selecting the printer properties takes a full minute or two for the
                > dialog to open on the client computers. Trying to print anything (even one
                > text character from Notepad) takes 10 minutes before the job is sent to
                > the
                > printer. Printing from the host is fine.
                >
                > I have uninstalled and reinstalled the current driver, and even that
                > process
                > was so slow it appeared to be hanging, so I am sure it is a network issue
                > related to the PIX. I won't have a chance to call support until Friday so
                > I
                > thought I would check here and see if anyone has any ideas.
                >
                > Gary Templeman
                >
                >
                >
                > Home Page: http://fhctech.org/
                > Community email addresses:
                >  Post message: fhctech@yahoogroups.com
                >  Subscribe:    fhctech-subscribe@yahoogroups.com
                >  Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                >  List owner:   Rick@...
                > Shortcut URL to Yahoo! group page:
                http://groups.yahoo.com/group/fhctech
                > Yahoo! Groups Links
                >
                >
                >
                >
                >
                >
                >
                >


              • Connie Bradbury
                Why not go to the top and contact Brother David Rencher? I can t wait until I run into him at the next genealogical conference which will probably be in June
                Message 7 of 19 , Feb 1, 2006
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                  Why not go to the top and contact Brother David Rencher?  I can't wait until I run into him at the next genealogical conference which will probably be in June in Boston!
                   
                  Connie
                  ----- Original Message -----
                  Sent: Wednesday, February 01, 2006 12:27 PM
                  Subject: Re: [fhctech] Sloooooo... printing across the network

                  I agree with David, but just WHO do we contact in Salt Lake, and how? I want to follow up on this. Complaining to a technician in Salt Lake is useless; it needs to be to someone in authority who is not so proud and arrogant as to listen to the troops, for a change.
                   
                  Ronald W. Frye
                  Danville, CA FHC Computer Specialist
                  ----- Original Message -----
                  Sent: Wednesday, February 01, 2006 11:12 AM
                  Subject: RE: [fhctech] Sloooooo... printing across the network

                  We (McLean Virginia) are having the same set of problems.
                   
                  At the risk of repeating myself (I'm made these comments before at length), it would be in everyone's interest to let SLC know, professionally but firmly, that this kind of behavior is unacceptable.  If the FHC is required to use the PIX they provide then they have an obligation to make certain that it functions as expected and that its normal functions are not impaired.  SLC routinely makes PIX changes that are inadequately tested and planned, and they do not advise the field of changes they are making, what the possible implications of changes the initiate may be, what problems and issues the field should look for, and what the resolution of such problems might be.  All this is standard procedure in the (well-run) commercial world.
                   
                  I realize that SLC has its problems to deal with, but operating in this way is burdensome to the mission of the FHC (because patrons are impacted) and very expensive for the FHC (because of the time expended to trouble-shoot and resolve SLC-caused problems; the fact that volunteer labor is involved is irrelevant).
                   
                  Making one's views known to SLC may not change anything, but not telling them will guarantee that nothing will get better.
                   
                  All the best,

                  David J. Wardell
                  (703) 880-5491
                  fhc@...

                   

                  "Search the Scriptures ..."

                   

                  "And he shall plant in the hearts of the children the promises made to the fathers, and the hearts of the children shall turn to their fathers.

                  "If it were not so, the whole earth would be utterly wasted at his coming."

                  - Doctrine & Covenants 2:2,3

                   


                  From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Ronald Frye
                  Sent: Wednesday, February 01, 2006 1:40 PM
                  To: fhctech@yahoogroups.com
                  Subject: Re: [fhctech] Sloooooo... printing across the network

                  The recent changes Salt Lake made to our PIX has slowed Internet browsing to
                  a crawl. Speed is even less than that of a 9600 baud MODEM; and pages don't
                  load completely.

                  Calling support was as about useful as administering Ex-lax in a diarrhea
                  ward. Since most of our patrons come in to use Ancestry.com or
                  Genealogy.com, Salt Lake has essentially shut us down. No kidding. Our
                  Internet is useless!

                  Darnit, Salt Lake... "If it ain't broke, don't "fix" it!"

                  Ronald W. Frye
                  Danville, CA FHC Computer Specialist


                  ----- Original Message -----
                  From: "Gary Templeman" <gtempleman1@...>
                  To: <fhctech@yahoogroups.com>
                  Sent: Tuesday, January 31, 2006 10:23 PM
                  Subject: [fhctech] Sloooooo... printing across the network


                  > Since the recent Cisco PIX change, we have been having very slow responses
                  > when printing from the computer where the printer is NOT attached. We have
                  > 3
                  > printers and 6 computers, so each printer is shared between 2 computers.
                  >>From a command prompt, pinging is speedy using either the ip address or
                  >>the
                  > computer name, so I do not think the DNS resolution is an issue but I will
                  > try appending the period next time I am in the FHC. Even something as
                  > simple
                  > as selecting the printer properties takes a full minute or two for the
                  > dialog to open on the client computers. Trying to print anything (even one
                  > text character from Notepad) takes 10 minutes before the job is sent to
                  > the
                  > printer. Printing from the host is fine.
                  >
                  > I have uninstalled and reinstalled the current driver, and even that
                  > process
                  > was so slow it appeared to be hanging, so I am sure it is a network issue
                  > related to the PIX. I won't have a chance to call support until Friday so
                  > I
                  > thought I would check here and see if anyone has any ideas.
                  >
                  > Gary Templeman
                  >
                  >
                  >
                  > Home Page: http://fhctech.org/
                  > Community email addresses:
                  >  Post message: fhctech@yahoogroups.com
                  >  Subscribe:    fhctech-subscribe@yahoogroups.com
                  >  Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                  >  List owner:   Rick@...
                  > Shortcut URL to Yahoo! group page:
                  http://groups.yahoo.com/group/fhctech
                  > Yahoo! Groups Links
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >


                • Patty Gaddis
                  This is not directed at anyone in particular regarding this thread. But, I just need to say that I have had probably three times I ve had to call SLC for help
                  Message 8 of 19 , Feb 1, 2006
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                    This is not directed at anyone in particular regarding this thread. But, I
                    just need to say that I have had probably three times I've had to call SLC
                    for help on something on our network in the past six months. Each time I
                    was passed on to the CNN group who spent as many hours on the phone with me
                    as needed to solve a problem. They were never ready to hang up until I was
                    satisfied. Even so far as to do a conference call with our ISP to help
                    resolve a connection problem one time.

                    They were always willing to wait for me to go find parts I needed in the
                    closet to do what they were asking me to do. Helped me through the steps
                    very patiently when it was something new to me. Even been patient when I
                    would get disconnected with my cell phone because our FHC phone is wired
                    into the wall across the room from where I needed to be to do
                    something. My cell phone does not get a very good connection in that part
                    of the building.

                    I do agree that I wish SLC would not change things without fully testing
                    things first. But, I am very thankful they provide the Global Support and
                    CNN groups to help me keep our FHC in working order. If we had to wait for
                    our "assigned" technical person we'd be closed for weeks at a time since he
                    lives out of state.

                    Maybe I've just been lucky with getting very courteous, knowledgeable,
                    helpful technicians.

                    Enough said.
                    Patty
                  • David J. Wardell
                    We re all grateful that support is so cooperative and helpful in Salt Lake. There is a principle in computer management which says that, the best tool is no
                    Message 9 of 19 , Feb 1, 2006
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                      We're all grateful that support is so cooperative and helpful in Salt Lake.
                       
                      There is a principle in computer management which says that, "the best tool is no tool," meaning in this case that we should always try and eliminate problems before they become problems rather than build tools or support services to fix them after the fact.  This is much easier, cheaper, and more effective.
                       
                      Thus, we should praise Salt Lake for their support services and at the same time let them know that they need to repair their implementation and operation practices so that they are not spending so much of their own resources supporting problems and placing a wholly unacceptable and needless burden on FHCs in the field.
                       
                      All the best,
                       
                      David Wardell
                      McLean Virginia FHC
                       
                       


                      From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Patty Gaddis
                      Sent: Wednesday, February 01, 2006 6:09 PM
                      To: fhctech@yahoogroups.com
                      Subject: Re: [fhctech] Sloooooo... printing across the network

                      This is not directed at anyone in particular regarding this thread.  But, I
                      just need to say that I have had probably three times I've had to call SLC
                      for help on something on our network in the past six months.  Each time I
                      was passed on to the CNN group who spent as many hours on the phone with me
                      as needed to solve a problem.  They were never ready to hang up until I was
                      satisfied.  Even so far as to do a conference call with our ISP to help
                      resolve a connection problem one time.

                      They were always willing to wait for me to go find parts I needed in the
                      closet to do what they were asking me to do.  Helped me through the steps
                      very patiently when it was something new to me.  Even been patient when I
                      would get disconnected with my cell phone because our FHC phone is wired
                      into the wall across the room from where I needed to be to do
                      something.  My cell phone does not get a very good connection in that part
                      of the building.

                      I do agree that I wish SLC would not change things without fully testing
                      things first.  But, I am very thankful they provide the Global Support and
                      CNN groups to help me keep our FHC in working order.  If we had to wait for
                      our "assigned" technical person we'd be closed for weeks at a time since he
                      lives out of state.

                      Maybe I've just been lucky with getting very courteous, knowledgeable,
                      helpful technicians.

                      Enough said.
                      Patty




                    • Gary Templeman
                      So to follow-up on my original query, during our staff meeting tonight I changed the DNS settings to append the period, power-cycled the PIX and rebooted.
                      Message 10 of 19 , Feb 1, 2006
                      • 0 Attachment
                        So to follow-up on my original query, during our staff meeting tonight I
                        changed the DNS settings to append the period, power-cycled the PIX and
                        rebooted. After that everything worked beautifully. Our server is running
                        Linux and we didn't know how to change that setting on the server, but it
                        doesn't seem to matter as all the client machines seem to be back up to
                        their normal speed.

                        Gary Templeman

                        ----- Original Message -----
                        From: "Jim Perkins" <bcfhc@...>
                        To: <fhctech@yahoogroups.com>
                        Sent: Wednesday, February 01, 2006 12:13 PM
                        Subject: [fhctech] Re: Sloooooo... printing across the network


                        >I am having the same slow printer response as some of you have
                        > indicated. Everything pings properly and printing off the host
                        > computer is normal, but everything concerning the printer folder is
                        > extremely slow. I had the printer on my server PC, and switched it to
                        > another just to check but no difference. It is shared by 6 PC's, and
                        > then I have a separate one for the reader.
                        > I spent some time on the phone with SLC and they said they reset and
                        > updated some settings but it is still just as slow.
                        > I'm thinking of going to a print server but since it is a filtering
                        > firewall thing I don't know if that will eleminate the slow problem.
                        > Any experience out there on using a print server.
                        > Thanks
                        > Jim Perkins
                        > Boulder City, Nv FHC
                        >
                        >
                        >
                        >
                        >
                        > Home Page: http://fhctech.org/
                        > Community email addresses:
                        > Post message: fhctech@yahoogroups.com
                        > Subscribe: fhctech-subscribe@yahoogroups.com
                        > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                        > List owner: Rick@...
                        > Shortcut URL to Yahoo! group page:
                        > http://groups.yahoo.com/group/fhctech
                        > Yahoo! Groups Links
                        >
                        >
                        >
                        >
                        >
                        >
                      • RussellHltn
                        ... Which support did you call? What you need for this kind of problem is to call Global Connect, 1-866-678-2763. This are the folks that deal with the
                        Message 11 of 19 , Feb 1, 2006
                        • 0 Attachment
                          >>> Calling support was as about useful as administering Ex-lax in a diarrhea ward. <<<

                          Which "support" did you call? What you need for this kind of problem is to call Global Connect, 1-866-678-2763. This are the folks that deal with the PIX.
                        • Jim Perkins
                          Gary... Could you give me a run down on appending the period Please. That will will my next step. Thanks Jim ... tonight I ... PIX and ... running ... but it
                          Message 12 of 19 , Feb 2, 2006
                          • 0 Attachment
                            Gary...
                            Could you give me a run down on appending the period Please. That
                            will will my next step.
                            Thanks Jim

                            --- In fhctech@yahoogroups.com, "Gary Templeman" <gtempleman1@...>
                            wrote:
                            >
                            > So to follow-up on my original query, during our staff meeting
                            tonight I
                            > changed the DNS settings to append the period, power-cycled the
                            PIX and
                            > rebooted. After that everything worked beautifully. Our server is
                            running
                            > Linux and we didn't know how to change that setting on the server,
                            but it
                            > doesn't seem to matter as all the client machines seem to be back
                            up to
                            > their normal speed.
                            >
                            > Gary Templeman
                            >
                            > ----- Original Message -----
                            > From: "Jim Perkins" <bcfhc@...>
                            > To: <fhctech@yahoogroups.com>
                            > Sent: Wednesday, February 01, 2006 12:13 PM
                            > Subject: [fhctech] Re: Sloooooo... printing across the network
                            >
                            >
                            > >I am having the same slow printer response as some of you have
                            > > indicated. Everything pings properly and printing off the host
                            > > computer is normal, but everything concerning the printer folder
                            is
                            > > extremely slow. I had the printer on my server PC, and switched
                            it to
                            > > another just to check but no difference. It is shared by 6
                            PC's, and
                            > > then I have a separate one for the reader.
                            > > I spent some time on the phone with SLC and they said they reset
                            and
                            > > updated some settings but it is still just as slow.
                            > > I'm thinking of going to a print server but since it is a
                            filtering
                            > > firewall thing I don't know if that will eleminate the slow
                            problem.
                            > > Any experience out there on using a print server.
                            > > Thanks
                            > > Jim Perkins
                            > > Boulder City, Nv FHC
                            > >
                            > >
                            > >
                            > >
                            > >
                            > > Home Page: http://fhctech.org/
                            > > Community email addresses:
                            > > Post message: fhctech@yahoogroups.com
                            > > Subscribe: fhctech-subscribe@yahoogroups.com
                            > > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                            > > List owner: Rick@...
                            > > Shortcut URL to Yahoo! group page:
                            > > http://groups.yahoo.com/group/fhctech
                            > > Yahoo! Groups Links
                            > >
                            > >
                            > >
                            > >
                            > >
                            > >
                            >
                          • Clinton Stimpson
                            Based on my experiene, I have only positive things to say about the CNN group. In general, I prefer a simple network, with the least amount of equipment and
                            Message 13 of 19 , Feb 4, 2006
                            • 0 Attachment
                              Based on my experiene, I have only positive things to say about the CNN
                              group.
                              In general, I prefer a simple network, with the least amount of
                              equipment and possible failure points.

                              However, stories like this make me appreciate even more how our network
                              was set up before I took management of it.
                              Our client computers, printers, and what-not are on a different subnet
                              than the PIX. Our linux server has a static ip on both subnets (client
                              computers subnet & pix subnet).
                              Our linux server provides the clients with all the services they need:
                              dhcp, dns, etc..., even though the PIX is capable of providing those
                              services. Those services are under my control and I never touch those
                              services it because they always work (except an occaisonal samba service
                              adjustment).
                              Now, if only those Windows clients could always work ... :)

                              And I call CNN a lot less than 3 times in 6 months. :)

                              Clint Stimpson -- Provo South Stake FHC

                              >Message: 11
                              > Date: Wed, 1 Feb 2006 22:02:33 -0500
                              > From: "David J. Wardell" <fhc@...>
                              >Subject: RE: Sloooooo... printing across the network
                              >
                              >We're all grateful that support is so cooperative and helpful in Salt Lake.
                              >
                              >There is a principle in computer management which says that, "the best tool is no tool," meaning in this case that we should always
                              >try and eliminate problems before they become problems rather than build tools or support services to fix them after the fact. This
                              >is much easier, cheaper, and more effective.
                              >
                              >Thus, we should praise Salt Lake for their support services and at the same time let them know that they need to repair their
                              >implementation and operation practices so that they are not spending so much of their own resources supporting problems and placing
                              >a wholly unacceptable and needless burden on FHCs in the field.
                              >
                              >All the best,
                              >
                              >David Wardell
                              >McLean Virginia FHC
                              >
                              >
                              >
                              > _____
                              >
                              >From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Patty Gaddis
                              >Sent: Wednesday, February 01, 2006 6:09 PM
                              >To: fhctech@yahoogroups.com
                              >Subject: Re: [fhctech] Sloooooo... printing across the network
                              >
                              >
                              >This is not directed at anyone in particular regarding this thread. But, I
                              >just need to say that I have had probably three times I've had to call SLC
                              >for help on something on our network in the past six months. Each time I
                              >was passed on to the CNN group who spent as many hours on the phone with me
                              >as needed to solve a problem. They were never ready to hang up until I was
                              >satisfied. Even so far as to do a conference call with our ISP to help
                              >resolve a connection problem one time.
                              >
                              >They were always willing to wait for me to go find parts I needed in the
                              >closet to do what they were asking me to do. Helped me through the steps
                              >very patiently when it was something new to me. Even been patient when I
                              >would get disconnected with my cell phone because our FHC phone is wired
                              >into the wall across the room from where I needed to be to do
                              >something. My cell phone does not get a very good connection in that part
                              >of the building.
                              >
                              >I do agree that I wish SLC would not change things without fully testing
                              >things first. But, I am very thankful they provide the Global Support and
                              >CNN groups to help me keep our FHC in working order. If we had to wait for
                              >our "assigned" technical person we'd be closed for weeks at a time since he
                              >lives out of state.
                              >
                              >Maybe I've just been lucky with getting very courteous, knowledgeable,
                              >helpful technicians.
                              >
                              >Enough said.
                              >Patty
                              >
                              >
                              >
                              >
                              >
                              >
                              >Home Page: http://fhctech.org/
                              >Community email addresses:
                              > Post message: fhctech@yahoogroups.com
                              > Subscribe: fhctech-subscribe@yahoogroups.com
                              > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                              > List owner: Rick@...
                              >Shortcut URL to Yahoo! group page:
                              > http://groups.yahoo.com/group/fhctech
                              >
                              >
                              >
                              > _____
                              >
                              >YAHOO! GROUPS LINKS
                              >
                              >
                              >
                              >* Visit your group "fhctech <http://groups.yahoo.com/group/fhctech> " on the web.
                              >
                              >
                              >* To unsubscribe from this group, send an email to:
                              > fhctech-unsubscribe@yahoogroups.com <mailto:fhctech-unsubscribe@yahoogroups.com?subject=Unsubscribe>
                              >
                              >
                              >* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
                              >
                              >
                              > _____
                              >
                              >
                              >
                              >
                              >[This message contained attachments]
                              >
                              >
                              >
                              >________________________________________________________________________
                              >________________________________________________________________________
                              >
                              >
                              >Home Page: http://fhctech.org/
                              >Community email addresses:
                              > Post message: fhctech@yahoogroups.com
                              > Subscribe: fhctech-subscribe@yahoogroups.com
                              > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                              > List owner: Rick@...
                              >Shortcut URL to Yahoo! group page:
                              > http://groups.yahoo.com/group/fhctech
                              >------------------------------------------------------------------------
                              >Yahoo! Groups Links
                              >
                              >
                              >
                              >
                              >------------------------------------------------------------------------
                              >
                              >
                              >
                              >
                              >
                            • RussellHltn
                              Well, that s one way of doing things, but sounds like a lot to setup as well. As best as I can remember, I ve only called Global Connect/CCN 4 times - ever: 1)
                              Message 14 of 19 , Feb 4, 2006
                              • 0 Attachment
                                Well, that's one way of doing things, but sounds like a lot to setup as
                                well.

                                As best as I can remember, I've only called Global Connect/CCN 4 times -
                                ever:

                                1) Once with the old SonicWall appliance. I don't remember the details.
                                It's been a few years. I think I had to update a setting so that the
                                SonicWall would get it's subscription. If it can't get it's subscription,
                                then it blocks all access.

                                I think the switch over to the PIX was plug and play.

                                2) I wanted to set up a machine with a static IP. I called to coordinate
                                that. Together we discovered that the lower numbers set aside for server
                                could ping the internet, but couldn't browse it. We picked a static IP
                                above the DHCP range and all was well.

                                3) I called because we added a new machine and now our total was above 10
                                devices. Called them to get our license upped to 50.

                                4) CCN made some changes to the PIX, changing the IP subnet. They left a
                                message for me to call them because they didn't have the password to change
                                the one machine running a static IP. Once I figured out that the subnet had
                                changed, I updated the machine with the new settings and closed out the
                                ticket.

                                I've never experienced the slowdown others have commented on. But that's
                                probably because all the Windows/Microsoft networking is running over
                                NetBEUI, not TCP/IP. I do that in part for performance reasons and partly
                                because I feel it's more secure because NetBEUI can't be routed so it can't
                                possibly "escape" the center or be hacked from the outside.


                                CCN has always helped me out, but I've just never had the issues to bother
                                them much.







                                -----Original Message-----
                                From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
                                Clinton Stimpson
                                Sent: Saturday, February 04, 2006 9:08 AM
                                To: fhctech@yahoogroups.com
                                Subject: [fhctech] RE: Sloooooo... printing across the network


                                Based on my experiene, I have only positive things to say about the CNN
                                group.
                                In general, I prefer a simple network, with the least amount of
                                equipment and possible failure points.

                                However, stories like this make me appreciate even more how our network
                                was set up before I took management of it.
                                Our client computers, printers, and what-not are on a different subnet
                                than the PIX. Our linux server has a static ip on both subnets (client
                                computers subnet & pix subnet).
                              • Jim Perkins
                                ... Thanks for replying, I had actually said a Duh to myself found the post and appended the suffixes before I got your reply. But still wanted to say thanks.
                                Message 15 of 19 , Feb 6, 2006
                                • 0 Attachment
                                  --- In fhctech@yahoogroups.com, "Jim Perkins" <bcfhc@...> wrote:
                                  Thanks for replying, I had actually said a Duh to myself found the
                                  post and appended the suffixes before I got your reply. But still
                                  wanted to say thanks. That took care of the problem, it doesn't
                                  seem as fast as it was before but it is acceptable.
                                  Jim


                                  > Gary...
                                  > Could you give me a run down on appending the period Please. That
                                  > will will my next step.
                                  > Thanks Jim
                                  >
                                  > --- In fhctech@yahoogroups.com, "Gary Templeman" <gtempleman1@>
                                  > wrote:
                                  > >
                                  > > So to follow-up on my original query, during our staff meeting
                                  > tonight I
                                  > > changed the DNS settings to append the period, power-cycled the
                                  > PIX and
                                  > > rebooted. After that everything worked beautifully. Our server
                                  is
                                  > running
                                  > > Linux and we didn't know how to change that setting on the
                                  server,
                                  > but it
                                  > > doesn't seem to matter as all the client machines seem to be
                                  back
                                  > up to
                                  > > their normal speed.
                                  > >
                                  > > Gary Templeman
                                  > >
                                  > > ----- Original Message -----
                                  > > From: "Jim Perkins" <bcfhc@>
                                  > > To: <fhctech@yahoogroups.com>
                                  > > Sent: Wednesday, February 01, 2006 12:13 PM
                                  > > Subject: [fhctech] Re: Sloooooo... printing across the network
                                  > >
                                  > >
                                  > > >I am having the same slow printer response as some of you have
                                  > > > indicated. Everything pings properly and printing off the host
                                  > > > computer is normal, but everything concerning the printer
                                  folder
                                  > is
                                  > > > extremely slow. I had the printer on my server PC, and
                                  switched
                                  > it to
                                  > > > another just to check but no difference. It is shared by 6
                                  > PC's, and
                                  > > > then I have a separate one for the reader.
                                  > > > I spent some time on the phone with SLC and they said they
                                  reset
                                  > and
                                  > > > updated some settings but it is still just as slow.
                                  > > > I'm thinking of going to a print server but since it is a
                                  > filtering
                                  > > > firewall thing I don't know if that will eleminate the slow
                                  > problem.
                                  > > > Any experience out there on using a print server.
                                  > > > Thanks
                                  > > > Jim Perkins
                                  > > > Boulder City, Nv FHC
                                  > > >
                                  > > >
                                  > > >
                                  > > >
                                  > > >
                                  > > > Home Page: http://fhctech.org/
                                  > > > Community email addresses:
                                  > > > Post message: fhctech@yahoogroups.com
                                  > > > Subscribe: fhctech-subscribe@yahoogroups.com
                                  > > > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                                  > > > List owner: Rick@
                                  > > > Shortcut URL to Yahoo! group page:
                                  > > > http://groups.yahoo.com/group/fhctech
                                  > > > Yahoo! Groups Links
                                  > > >
                                  > > >
                                  > > >
                                  > > >
                                  > > >
                                  > > >
                                  > >
                                  >
                                • roarkjanis
                                  We had the same problem immediately after installing the PIX (which replaced a Linksys firewall we were using before). I spent hours on the phone with SLC
                                  Message 16 of 19 , Feb 7, 2006
                                  • 0 Attachment
                                    We had the same problem immediately after installing the PIX (which
                                    replaced a Linksys firewall we were using before). I spent hours on
                                    the phone with SLC several times and they said the problem couldn't
                                    possibly be related to their equipment. I finally solved the
                                    problem by reinstalling my Linksys firewall behind the PIX so that
                                    it hands out the DHCP addresses and everything in my network runs
                                    just the way it used to (nice and fast). All internet traffic still
                                    goes through my local firewall, through the PIX, over the VPN
                                    through SLC and their filtering...but to them it looks like I only
                                    have one device connected instead of my 10 computers.

                                    When they called me back to see how things were going, I told them
                                    the problem was solved but didn't explain how since I doubt they
                                    would like my solution. But I had to take care of the patrons and
                                    they couldn't help. Said they had never heard of anybody having the
                                    problem before.

                                    I doubt the printer server would help. I think the problem is that
                                    somehow all internal traffic on my LAN was moving through the
                                    DSL/VPN connection back and forth to SLC and that is why it was so
                                    slow. My own firewall keeps the traffic internal unless it is
                                    internet.


                                    --- In fhctech@yahoogroups.com, "Jim Perkins" <bcfhc@...> wrote:
                                    >
                                    > Gary...
                                    > Could you give me a run down on appending the period Please. That
                                    > will will my next step.
                                    > Thanks Jim
                                    >
                                    > --- In fhctech@yahoogroups.com, "Gary Templeman" <gtempleman1@>
                                    > wrote:
                                    > >
                                    > > So to follow-up on my original query, during our staff meeting
                                    > tonight I
                                    > > changed the DNS settings to append the period, power-cycled the
                                    > PIX and
                                    > > rebooted. After that everything worked beautifully. Our server
                                    is
                                    > running
                                    > > Linux and we didn't know how to change that setting on the
                                    server,
                                    > but it
                                    > > doesn't seem to matter as all the client machines seem to be
                                    back
                                    > up to
                                    > > their normal speed.
                                    > >
                                    > > Gary Templeman
                                    > >
                                    > > ----- Original Message -----
                                    > > From: "Jim Perkins" <bcfhc@>
                                    > > To: <fhctech@yahoogroups.com>
                                    > > Sent: Wednesday, February 01, 2006 12:13 PM
                                    > > Subject: [fhctech] Re: Sloooooo... printing across the network
                                    > >
                                    > >
                                    > > >I am having the same slow printer response as some of you have
                                    > > > indicated. Everything pings properly and printing off the host
                                    > > > computer is normal, but everything concerning the printer
                                    folder
                                    > is
                                    > > > extremely slow. I had the printer on my server PC, and
                                    switched
                                    > it to
                                    > > > another just to check but no difference. It is shared by 6
                                    > PC's, and
                                    > > > then I have a separate one for the reader.
                                    > > > I spent some time on the phone with SLC and they said they
                                    reset
                                    > and
                                    > > > updated some settings but it is still just as slow.
                                    > > > I'm thinking of going to a print server but since it is a
                                    > filtering
                                    > > > firewall thing I don't know if that will eleminate the slow
                                    > problem.
                                    > > > Any experience out there on using a print server.
                                    > > > Thanks
                                    > > > Jim Perkins
                                    > > > Boulder City, Nv FHC
                                    > > >
                                    > > >
                                    > > >
                                    > > >
                                    > > >
                                    > > > Home Page: http://fhctech.org/
                                    > > > Community email addresses:
                                    > > > Post message: fhctech@yahoogroups.com
                                    > > > Subscribe: fhctech-subscribe@yahoogroups.com
                                    > > > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                                    > > > List owner: Rick@
                                    > > > Shortcut URL to Yahoo! group page:
                                    > > > http://groups.yahoo.com/group/fhctech
                                    > > > Yahoo! Groups Links
                                    > > >
                                    > > >
                                    > > >
                                    > > >
                                    > > >
                                    > > >
                                    > >
                                    >
                                  • Gary Templeman
                                    ... From: roarkjanis ... I doubt they would have any concerns about your setup. The ONLY reason for the PIX is the Internet
                                    Message 17 of 19 , Feb 7, 2006
                                    • 0 Attachment
                                      ----- Original Message -----
                                      From: "roarkjanis" <roark@...>

                                      >
                                      > When they called me back to see how things were going, I told them
                                      > the problem was solved but didn't explain how since I doubt they
                                      > would like my solution. But I had to take care of the patrons and
                                      > they couldn't help. Said they had never heard of anybody having the
                                      > problem before.
                                      >
                                      > I doubt the printer server would help. I think the problem is that
                                      > somehow all internal traffic on my LAN was moving through the
                                      > DSL/VPN connection back and forth to SLC and that is why it was so
                                      > slow. My own firewall keeps the traffic internal unless it is
                                      > internet.
                                      >

                                      I doubt they would have any concerns about your setup. The ONLY reason for
                                      the PIX is the Internet filtering, and it's use would be required even if
                                      you only had a single computer. Using the Linksys router to serve up the
                                      DHCP addresses does not bypass the filtering.

                                      Gary Templeman
                                      Corvallis Oregon FHC
                                    • ronpriceless
                                      Gary, I am having some of the same problems and since I m not much of a network guru, can you tell me what the DNS resolution and the period thing is? One
                                      Message 18 of 19 , Feb 14, 2006
                                      • 0 Attachment
                                        Gary,

                                        I am having some of the same problems and since I'm not much of a
                                        network guru, can you tell me what the DNS resolution and
                                        the "period" thing is? One of the replys to your message states that
                                        they fixed their problem with the "period".. Any help would be
                                        greatly appreciated.

                                        Thanks,
                                        Ron Price
                                        Layton Hill FHC, Utah


                                        --- In fhctech@yahoogroups.com, "Gary Templeman" <gtempleman1@...>
                                        wrote:
                                        >
                                        > Since the recent Cisco PIX change, we have been having very slow
                                        responses
                                        > when printing from the computer where the printer is NOT attached.
                                        We have 3
                                        > printers and 6 computers, so each printer is shared between 2
                                        computers.
                                        > From a command prompt, pinging is speedy using either the ip
                                        address or the
                                        > computer name, so I do not think the DNS resolution is an issue but
                                        I will
                                        > try appending the period next time I am in the FHC. Even something
                                        as simple
                                        > as selecting the printer properties takes a full minute or two for
                                        the
                                        > dialog to open on the client computers. Trying to print anything
                                        (even one
                                        > text character from Notepad) takes 10 minutes before the job is
                                        sent to the
                                        > printer. Printing from the host is fine.
                                        >
                                        > I have uninstalled and reinstalled the current driver, and even
                                        that process
                                        > was so slow it appeared to be hanging, so I am sure it is a network
                                        issue
                                        > related to the PIX. I won't have a chance to call support until
                                        Friday so I
                                        > thought I would check here and see if anyone has any ideas.
                                        >
                                        > Gary Templeman
                                        >
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