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PAF lesson problem

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  • Beverly
    I m using PAF5.2.18.0 and refer to the Lesson material frequently. Running Windows XP, I recently downloaded and installed the Win XP SP2 patch and now I am
    Message 1 of 12 , Oct 1, 2004
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      I'm using PAF5.2.18.0 and refer to the Lesson material frequently.
      Running Windows XP, I recently downloaded and installed the Win XP SP2
      patch and now I am unable to access the Lessons. When I go to
      Help>Lessons I get nothing - no new window, no error message- nada. Has
      anyone else experienced this problem? Any suggestions for a cure?

      Incidentally, I am still able to get to the lessons on another computer
      that has not yet had the WinXP SP2 patch installed.

      Beverly

      --
      Mailto:kngsldy@...
      Families are Forever!
    • annec12345@aol.com
      The new computers that many FHC s received just in the past couple of months had windows 2000 installed on them because it is my understanding that the chuch
      Message 2 of 12 , Oct 1, 2004
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        The new computers that many FHC's received just in the past couple of months had windows 2000 installed on them because it is my understanding that the chuch softwear is not compatible with Windows XP.  FH Support also indicated this to us when we had a new computer donated that had XP on it.  Our computer specialist was told to uninstall it and reinstall windows 2000 to get the church programs to run properly.  Could this be the problem?
      • Gary Templeman
        ... No that is not the problem. The Church software referred to is mainly the DOS programs like FamilySearch. PAF runs fine on XP. Gary Templeman
        Message 3 of 12 , Oct 1, 2004
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          annec12345@... wrote:
          > The new computers that many FHC's received just in the past couple of
          > months
          > had windows 2000 installed on them because it is my understanding
          > that the
          > chuch softwear is not compatible with Windows XP. FH Support also
          > indicated this to us when we had a new computer donated that had XP
          > on it. Our computer specialist was told to uninstall it and
          > reinstall windows 2000 to get the church programs to run properly.
          > Could this be the problem?

          No that is not the problem. The Church software referred to is mainly the
          DOS programs like FamilySearch. PAF runs fine on XP.

          Gary Templeman
        • Gary Templeman
          ... It is probably the Windows Firewall, which is turned on by default. You definitely should be running *some* firewall, but if you have another one -
          Message 4 of 12 , Oct 1, 2004
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            Beverly wrote:
            > I'm using PAF5.2.18.0 and refer to the Lesson material frequently.
            > Running Windows XP, I recently downloaded and installed the Win XP SP2
            > patch and now I am unable to access the Lessons. When I go to
            > Help>Lessons I get nothing - no new window, no error message- nada.
            > Has anyone else experienced this problem? Any suggestions for a cure?
            >
            > Incidentally, I am still able to get to the lessons on another
            > computer that has not yet had the WinXP SP2 patch installed.
            >
            > Beverly

            It is probably the Windows Firewall, which is turned on by default. You
            definitely should be running *some* firewall, but if you have another one -
            ZoneAlarm, Norton, etc. - you can turn off the Windows one. Otherwise you
            probably need to go into the firewall settings and add PAF as a program that
            is allowed Internet access.

            Gary Templeman
          • ehess_1
            Well, I don t know about using SP2. I just purchased a new computer today. It has Windows XP Media. Let me know if you get any help. I didn t get any help
            Message 5 of 12 , Oct 1, 2004
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              Well, I don't know about using SP2.  I just purchased a new computer today. It has Windows XP Media.  Let me know if you get any help.  I didn't get any help when I asked this group about a problem I had with the Printer/Reader/Scanner.
               
              T
               
               
              ----- Original Message -----
              From: Beverly
              Sent: Friday, October 01, 2004 9:11 AM
              Subject: [fhctech] PAF lesson problem

              I'm using PAF5.2.18.0 and refer to the Lesson material frequently. 
              Running Windows XP, I recently downloaded and installed the Win XP SP2
              patch and now I am unable to access the Lessons.  When I go to
              Help>Lessons I get nothing - no new window, no error message- nada.  Has
              anyone else experienced this problem?  Any suggestions for a cure?

              Incidentally, I am still able to get to the lessons on another computer
              that has not yet had the WinXP SP2 patch installed.

              Beverly

              --
              Mailto:kngsldy@...
              Families are Forever!




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            • Merlin R Kitchen
              On Fri, 1 Oct 2004 18:54:11 -0700 Gary Templeman ... I have been led to believe that PAF lessons work in two different ways. If you downloaded and installed
              Message 6 of 12 , Oct 1, 2004
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                On Fri, 1 Oct 2004 18:54:11 -0700 "Gary Templeman"
                <gtempleman1@...> writes:
                >
                > Beverly wrote:
                > > I'm using PAF5.2.18.0 and refer to the Lesson material frequently.
                > > Running Windows XP, I recently downloaded and installed the Win XP
                > SP2
                > > patch and now I am unable to access the Lessons. When I go to
                > > Help>Lessons I get nothing - no new window, no error message-
                > nada.
                > > Has anyone else experienced this problem? Any suggestions for a
                > cure?
                > >
                > > Incidentally, I am still able to get to the lessons on another
                > > computer that has not yet had the WinXP SP2 patch installed.
                > >
                > > Beverly
                >
                > It is probably the Windows Firewall, which is turned on by default.
                > You
                > definitely should be running *some* firewall, but if you have
                > another one -
                > ZoneAlarm, Norton, etc. - you can turn off the Windows one.
                > Otherwise you
                > probably need to go into the firewall settings and add PAF as a
                > program that
                > is allowed Internet access.
                >
                > Gary Templeman
                >
                I have been led to believe that PAF lessons work in two different ways.
                If you downloaded and installed the lessons, they work direct. But if
                you didn't install them, they will work over the internet. I have
                installed the lessons on all of our machines, so I don't really know.

                My home computer with WinXP was updated with SP2 today, and I could not
                get the census images from Ancestry.com (at least for the 1920 census).
                I even turned off the new Windows Firewall that was installed with SP2
                and it didn't help I did not see a way to turn off the virus checker
                that was installed also with SP2. On advice from my computer expert, I
                uninstalled SP2 and my access to images started working normally. My
                computer expert also stated that "many" programs will not work with SP2
                because of the security holes in their programming. His advice--don't
                install SP2 until the software you use has the bugs worked out (as PAF
                Insight/Ohana Software has done).
                Merlin Kitchen
              • Beverly
                On 10/1/2004 7:54 PM , having given the subject much thought, Gary Templeman said: It is probably the Windows Firewall, Thanks, Gary, for your quick response.
                Message 7 of 12 , Oct 2, 2004
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                  On 10/1/2004 7:54 PM , having given the subject much thought, Gary Templeman said:

                  It is probably the Windows Firewall,
                  Thanks, Gary, for your quick response.  However, I had previously disabled the Windows firewall since I use Zone Alarm.
                  I also checked  ZA and it had been checked to allow PAF internet access.  Other ideas?

                  Trying to install the lessons from the CD only gave me the message "Lessons already installed."

                  Beverly
                  -- 
                  Mailto:kngsldy@...
                  Families are Forever!
                • RussellHltn
                  SP2 did a number of things. I wonder if it tightened the files or registry permissions that the program needs. The first test is to log in as an
                  Message 8 of 12 , Oct 2, 2004
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                    SP2 did a number of things.  I wonder if it tightened the files or registry permissions that the program needs.  The first test is to log in as an administrator and see if things work better.  If it does, then it's probably a permissions issue.


                    From: Beverly [mailto:kngsldy@...]
                    Sent: Saturday, October 02, 2004 9:46 AM
                    To: fhctech@yahoogroups.com
                    Subject: Re: [fhctech] PAF lesson problem

                    On 10/1/2004 7:54 PM , having given the subject much thought, Gary Templeman said:

                    It is probably the Windows Firewall,
                    Thanks, Gary, for your quick response.  However, I had previously disabled the Windows firewall since I use Zone Alarm.
                    I also checked  ZA and it had been checked to allow PAF internet access.  Other ideas?

                    Trying to install the lessons from the CD only gave me the message "Lessons already installed."

                    Beverly
                    -- 
                    Mailto:kngsldy@...
                    Families are Forever!


                    Home Page: http://fhctech.org/
                    Community email addresses:
                      Post message: fhctech@yahoogroups.com
                      Subscribe:    fhctech-subscribe@yahoogroups.com
                      Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
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                      http://groups.yahoo.com/group/fhctech



                  • Gary Templeman
                    In that case, it appears something may be corrupted. I would uninstall PAF, then reinstall it. Uninstallation will NOT remove your data files. Gary Templeman
                    Message 9 of 12 , Oct 3, 2004
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                      In that case, it appears something may be corrupted. I would uninstall PAF,
                      then reinstall it. Uninstallation will NOT remove your data files.

                      Gary Templeman

                      ----- Original Message -----
                      From: "Beverly" <kngsldy@...>
                      To: <fhctech@yahoogroups.com>
                      Sent: Saturday, October 02, 2004 12:45 PM
                      Subject: Re: [fhctech] PAF lesson problem


                      > On 10/1/2004 7:54 PM , having given the subject much thought, Gary
                      Templeman said:
                      >
                      >
                      > It is probably the Windows Firewall,
                      >
                      > Thanks, Gary, for your quick response. However, I had previously disabled
                      the Windows firewall since I use Zone Alarm.
                      > I also checked ZA and it had been checked to allow PAF internet access.
                      Other ideas?
                      >
                      > Trying to install the lessons from the CD only gave me the message
                      "Lessons already installed."
                      >
                      > Beverly
                      >
                      > --
                      > Mailto:kngsldy@...
                    • Beverly
                      On 10/3/2004 12:40 PM , having given the subject much thought, Gary Templeman said: In that case, it appears something may be corrupted. I would uninstall PAF,
                      Message 10 of 12 , Oct 3, 2004
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                        On 10/3/2004 12:40 PM , having given the subject much thought, Gary Templeman said:
                        In that case, it appears something may be corrupted. I would uninstall PAF,
                        then reinstall it. Uninstallation will NOT remove your data files.

                        Thanks, Gary.  I've already done that, too.  Did I mention my hair is getting thinner and thinner? :-(

                        Beverly
                        -- 
                        Mailto:kngsldy@...
                        Families are Forever!
                      • Gary Templeman
                        Well, I m stumped. Gary Templeman ... From: Beverly To: Sent: Sunday, October 03, 2004 12:48 PM Subject: Re:
                        Message 11 of 12 , Oct 3, 2004
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                          Well, I'm stumped.

                          Gary Templeman
                          ----- Original Message -----
                          From: "Beverly" <kngsldy@...>
                          To: <fhctech@yahoogroups.com>
                          Sent: Sunday, October 03, 2004 12:48 PM
                          Subject: Re: [fhctech] PAF lesson problem


                          > On 10/3/2004 12:40 PM , having given the subject much thought, Gary
                          Templeman said:
                          >
                          > In that case, it appears something may be corrupted. I would uninstall
                          PAF,
                          > then reinstall it. Uninstallation will NOT remove your data files.
                          >
                          >
                          > Thanks, Gary. I've already done that, too. Did I mention my hair is
                          getting thinner and thinner? :-(
                          >
                          > Beverly
                          >
                          > --
                          > Mailto:kngsldy@...
                          > Families are Forever!
                          >
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                        • Beverly
                          On 10/3/2004 4:49 PM , having given the subject much thought, Gary ... You can rest assured that whenever a solution is found, I ll post to the list. Thanks
                          Message 12 of 12 , Oct 3, 2004
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                            On 10/3/2004 4:49 PM , having given the subject much thought, Gary
                            Templeman said:

                            > Well, I'm stumped.
                            >
                            > Gary Templeman
                            >
                            You can rest assured that whenever a solution is found, I'll post to the
                            list. Thanks for trying.

                            Beverly

                            --
                            Mailto:kngsldy@...
                            Families are Forever!
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