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Locked out of Ancestry.com

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  • Gary Tarbet
    We are no longer able to log into Ancestry.com. When I try to log on I get a message that our limit has been exceeded. How do I get around this? GaryT
    Message 1 of 19 , May 14, 2004
      We are no longer able to log into Ancestry.com. When I try to log on I get
      a message that our limit has been exceeded. How do I get around this?

      GaryT
      Ashburn VA
    • Steven Niedermeyer
      Email fhcsupport@ancestry.com and they will help you out. They track how many computers are authorized to log in to Ancestry.com under the center login and if
      Message 2 of 19 , May 14, 2004
        Email fhcsupport@... and they will help you out.  They track how many computers are authorized to log in to Ancestry.com under the center login and if you exceed that it shuts you down.  Also be careful not to allow patrons to see the login info and instruct staff to not use it at home as it will be detected.


        From: Gary Tarbet [mailto:gtarbet@...]
        Sent: Friday, May 14, 2004 3:13 PM
        To: fhctech@yahoogroups.com
        Subject: [fhctech] Locked out of Ancestry.com

        We are no longer able to log into Ancestry.com.  When I try to log on I get
        a message that our limit has been exceeded.  How do I get around this?

        GaryT
        Ashburn VA
      • LorrieGuth@AOL.com
        Hi, This may not be a complete answer to your problem, but our Family History Center is only allowed two computers on Ancestry.com at the same time. If
        Message 3 of 19 , May 14, 2004
          Hi,

          This may not be a complete answer to your problem, but our Family History Center is only allowed two computers on Ancestry.com at the same time.  If somebody is accessing Ancestry.com from home, meaning they have your Center's user name and password, then you would be locked out. 

          Regards,

          Lorrie Guthrie, Director
          Pittsburgh Pennsylvania Family History Center

        • Gary Templeman
          ... We had been having the same problem (for a while apparently, but the staff hadn t bothered to inform me), I emailed them and it was fixed the next day.
          Message 4 of 19 , May 14, 2004
            Gary Tarbet wrote:
            > We are no longer able to log into Ancestry.com. When I try to log on
            > I get a message that our limit has been exceeded. How do I get
            > around this?
            >
            > GaryT
            > Ashburn VA

            We had been having the same problem (for a while apparently, but the staff
            hadn't bothered to inform me), I emailed them and it was fixed the next day.
            Send your email to fhcsupport@...


            Gary Templeman
          • Russell Houlton
            The times I ran into that problem I found that clearing all the cookies and redoing the login fixed it for me. Be careful about logging into Ancestry under
            Message 5 of 19 , May 15, 2004
              The times I ran into that problem I found that clearing all the cookies and
              redoing the login fixed it for me.

              Be careful about logging into Ancestry under different Windows logins as
              that my cause Ancestry to see more computers logged in then you are
              authorized for.
            • Lyn McGonigal
              Exceeding limit We have had this problem at our library as well. We have 5 licenses for our computers. If someone decides to use the username and password at
              Message 6 of 19 , May 15, 2004
                Exceeding limit
                We have had this problem at our library as well. We have 5 licenses for our
                computers. If someone decides to use the username and password at home (not
                allowed) this decreases the number we can use at the library. 2 things-we
                were having trouble keeping logged in so the librarians had to put the
                password in. The username is on the login screen and we think that a patron
                or two seen the password being filled in. Sometimes we had 5 computers other
                times we had three depending who was logged on to the system. This was fixed
                by Ancestry.com by sending a e-mail and changing the password. Our
                librarians are now aware of this potential problem. The other problem of
                losing the log in-we found that clearing the cookies and temporary files and
                having the latest explorer worked. The other computer won't take explorer 6
                and we are still losing the login but hoped to have it fixed soon.

                Lyn Mc
                Surrey, B.C.
                Gary Tarbet wrote:
                > We are no longer able to log into Ancestry.com. When I try to log on
                > I get a message that our limit has been exceeded. How do I get
                > around this?
                >
                > GaryT
                > Ashburn VA

                W




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              • Gary Templeman
                ... I wrote a little script that is run by a program called AutoIt. It is specific for the login screen, and if we lose the login the staff just has to open
                Message 7 of 19 , May 15, 2004
                  Lyn McGonigal wrote:
                  > Exceeding limit
                  > We have had this problem at our library as well. We have 5 licenses
                  > for our computers. If someone decides to use the username and
                  > password at home (not allowed) this decreases the number we can use
                  > at the library. 2 things-we were having trouble keeping logged in so
                  > the librarians had to put the password in. The username is on the
                  > login screen and we think that a patron or two seen the password
                  > being filled in. Sometimes we had 5 computers other times we had
                  > three depending who was logged on to the system. This was fixed by
                  > Ancestry.com by sending a e-mail and changing the password. Our
                  > librarians are now aware of this potential problem. The other problem
                  > of losing the log in-we found that clearing the cookies and temporary
                  > files and having the latest explorer worked. The other computer won't
                  > take explorer 6 and we are still losing the login but hoped to have
                  > it fixed soon.
                  >
                  > Lyn Mc
                  > Surrey, B.C.

                  I wrote a little script that is run by a program called AutoIt. It is
                  specific for the login screen, and if we lose the login the staff just has
                  to open the login screen and then click a shortcut I have placed in the
                  taskbar. The username and password are entered automatically, with the
                  password in asterisks. If someone *really* wants to track it down they can ,
                  but they have to first find out where the shortcut is pointing, then open
                  the script file, then realize the password is only readable if they change
                  the font, since it just looks like junk otherwise. Not enough to deter the
                  really computer savvy, but the typical patron we get will never figure it
                  out, nor would most of our staff.

                  Gary Templeman
                • Bill Truscott
                  Gary, Can you send out a copy of this script file so we can use it also? Bill Truscott Stake Computer Specialist Joliet, Illinois Stake 815-577-8102 ... From:
                  Message 8 of 19 , May 15, 2004
                    Gary,
                     
                    Can you send out a copy of this script file so we can use it also?
                     
                    Bill Truscott
                    Stake Computer Specialist
                    Joliet, Illinois Stake
                    815-577-8102
                     
                    ----- Original Message -----
                    Sent: Saturday, May 15, 2004 6:57 PM
                    Subject: Re: [fhctech] Locked out of Ancestry.com

                    Lyn McGonigal wrote:
                    > Exceeding limit
                    > We have had this problem at our library as well. We have 5 licenses
                    > for our computers. If someone decides to use the username and
                    > password at home (not allowed) this decreases the number we can use
                    > at the library. 2 things-we were having trouble keeping logged in so
                    > the librarians had to put the password in. The username is on the
                    > login screen and we think that a patron or two seen the password
                    > being filled in. Sometimes we had 5 computers other times we had
                    > three depending who was logged on to the system. This was fixed by
                    > Ancestry.com by sending a e-mail and changing the password. Our
                    > librarians are now aware of this potential problem. The other problem
                    > of losing the log in-we found that clearing the cookies and temporary
                    > files and having the latest explorer worked. The other computer won't
                    > take explorer 6 and we are still losing the login but hoped to have
                    > it fixed soon.
                    >
                    > Lyn Mc
                    > Surrey, B.C.

                    I wrote a little script that is run by a program called AutoIt. It is
                    specific for the login screen, and if we lose the login the staff just has
                    to open the login screen and then click a shortcut I have placed in the
                    taskbar. The username and password are entered automatically, with the
                    password in asterisks. If someone *really* wants to track it down they can ,
                    but they have to first find out where the shortcut is pointing, then open
                    the script file, then realize the password is only readable if they change
                    the font, since it just looks like junk otherwise. Not enough to deter the
                    really computer savvy, but the typical patron we get will never figure it
                    out, nor would most of our staff.

                    Gary Templeman



                    Home Page: http://fhctech.org/
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                  • Gary Templeman
                    I will post the basic format to this list, then you can edit for your particular user and password. Gary Templeman ... From: Bill Truscott To:
                    Message 9 of 19 , May 16, 2004
                      I will post the basic format to this list, then you can edit for your particular user and password.
                       
                      Gary Templeman
                      ----- Original Message -----
                      Sent: Saturday, May 15, 2004 7:35 PM
                      Subject: Re: [fhctech] Locked out of Ancestry.com

                      Gary,
                       
                      Can you send out a copy of this script file so we can use it also?
                       
                      Bill Truscott
                      Stake Computer Specialist
                      Joliet, Illinois Stake
                      815-577-8102
                       
                      ----- Original Message -----
                      Sent: Saturday, May 15, 2004 6:57 PM
                      Subject: Re: [fhctech] Locked out of Ancestry.com

                      Lyn McGonigal wrote:
                      > Exceeding limit
                      > We have had this problem at our library as well. We have 5 licenses
                      > for our computers. If someone decides to use the username and
                      > password at home (not allowed) this decreases the number we can use
                      > at the library. 2 things-we were having trouble keeping logged in so
                      > the librarians had to put the password in. The username is on the
                      > login screen and we think that a patron or two seen the password
                      > being filled in. Sometimes we had 5 computers other times we had
                      > three depending who was logged on to the system. This was fixed by
                      > Ancestry.com by sending a e-mail and changing the password. Our
                      > librarians are now aware of this potential problem. The other problem
                      > of losing the log in-we found that clearing the cookies and temporary
                      > files and having the latest explorer worked. The other computer won't
                      > take explorer 6 and we are still losing the login but hoped to have
                      > it fixed soon.
                      >
                      > Lyn Mc
                      > Surrey, B.C.

                      I wrote a little script that is run by a program called AutoIt. It is
                      specific for the login screen, and if we lose the login the staff just has
                      to open the login screen and then click a shortcut I have placed in the
                      taskbar. The username and password are entered automatically, with the
                      password in asterisks. If someone *really* wants to track it down they can ,
                      but they have to first find out where the shortcut is pointing, then open
                      the script file, then realize the password is only readable if they change
                      the font, since it just looks like junk otherwise. Not enough to deter the
                      really computer savvy, but the typical patron we get will never figure it
                      out, nor would most of our staff.

                      Gary Templeman



                      Home Page: http://fhctech.org/
                      Community email addresses:
                        Post message: fhctech@yahoogroups.com
                        Subscribe:    fhctech-subscribe@yahoogroups.com
                        Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                        List owner:   Rick@...
                      Shortcut URL to Yahoo! group page:
                        http://groups.yahoo.com/group/fhctech





                      Home Page: http://fhctech.org/
                      Community email addresses:
                        Post message: fhctech@yahoogroups.com
                        Subscribe:    fhctech-subscribe@yahoogroups.com
                        Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                        List owner:   Rick@...
                      Shortcut URL to Yahoo! group page:
                        http://groups.yahoo.com/group/fhctech



                    • Gary Templeman
                      My basic script (for the previous version of AutoIt, but should be the same or similar for the current version) reads as follows below. Please note that
                      Message 10 of 19 , May 16, 2004
                        My basic script (for the previous version of AutoIt, but should be the same or similar for the current version) reads as follows below. Please note that opening the file to view or edit it with basic editors such as Notepad removes the formatting and any font changes have no effect. The script is saved as a .aut file. I haven't had time to play around and see if I can create one that works with the secure login screen and click the box to "remember my password".
                         
                        Gary Templeman
                         

                        WinActivate, Ancestry.com - Sign Up Now! - Microsoft Internet Explorer,,
                        send, username
                        send,{tab}
                        send, password
                        send, {enter 2}
                         
                        IWantToQuit:
                        Exit
                        ----- Original Message -----
                        Sent: Saturday, May 15, 2004 7:35 PM
                        Subject: Re: [fhctech] Locked out of Ancestry.com

                        Gary,
                         
                        Can you send out a copy of this script file so we can use it also?
                         
                        Bill Truscott
                        Stake Computer Specialist
                        Joliet, Illinois Stake
                        815-577-8102
                         
                        ----- Original Message -----
                        Sent: Saturday, May 15, 2004 6:57 PM
                        Subject: Re: [fhctech] Locked out of Ancestry.com

                        Lyn McGonigal wrote:
                        > Exceeding limit
                        > We have had this problem at our library as well. We have 5 licenses
                        > for our computers. If someone decides to use the username and
                        > password at home (not allowed) this decreases the number we can use
                        > at the library. 2 things-we were having trouble keeping logged in so
                        > the librarians had to put the password in. The username is on the
                        > login screen and we think that a patron or two seen the password
                        > being filled in. Sometimes we had 5 computers other times we had
                        > three depending who was logged on to the system. This was fixed by
                        > Ancestry.com by sending a e-mail and changing the password. Our
                        > librarians are now aware of this potential problem. The other problem
                        > of losing the log in-we found that clearing the cookies and temporary
                        > files and having the latest explorer worked. The other computer won't
                        > take explorer 6 and we are still losing the login but hoped to have
                        > it fixed soon.
                        >
                        > Lyn Mc
                        > Surrey, B.C.

                        I wrote a little script that is run by a program called AutoIt. It is
                        specific for the login screen, and if we lose the login the staff just has
                        to open the login screen and then click a shortcut I have placed in the
                        taskbar. The username and password are entered automatically, with the
                        password in asterisks. If someone *really* wants to track it down they can ,
                        but they have to first find out where the shortcut is pointing, then open
                        the script file, then realize the password is only readable if they change
                        the font, since it just looks like junk otherwise. Not enough to deter the
                        really computer savvy, but the typical patron we get will never figure it
                        out, nor would most of our staff.

                        Gary Templeman



                        Home Page: http://fhctech.org/
                        Community email addresses:
                          Post message: fhctech@yahoogroups.com
                          Subscribe:    fhctech-subscribe@yahoogroups.com
                          Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                          List owner:   Rick@...
                        Shortcut URL to Yahoo! group page:
                          http://groups.yahoo.com/group/fhctech





                        Home Page: http://fhctech.org/
                        Community email addresses:
                          Post message: fhctech@yahoogroups.com
                          Subscribe:    fhctech-subscribe@yahoogroups.com
                          Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                          List owner:   Rick@...
                        Shortcut URL to Yahoo! group page:
                          http://groups.yahoo.com/group/fhctech



                      • Gary Tarbet
                        Gary T, Was just wondering if you had tried the full install kit of autoit as that will take the script and covert it to an executable (.exe). That would add
                        Message 11 of 19 , May 17, 2004

                          Gary T,

                           

                          Was just wondering if you had tried the full install kit of autoit as that will take the script and covert it to an executable (.exe).  That would add another layer of security as they would have to figure out how it was created as well to break into the script.  Just wondering, thought I would give it a try.

                           

                          To everyone on the group, thank you for your inputs.  Am waiting to hear from Ancestry.com and will change our ID and password.  Have been very careful not to give it out but my wife gave it to two people and they must have been trying to be helpful and shared it.  Anyway, will fix that….  Thanks again.  Really appreciate everyone being willing to share their findings and all the great help from the group.

                           

                          GaryT

                          Ashburn VA

                           

                          =====================
                          Gary Tarbet
                          gtarbet@...
                          703-737-0042
                          703-727-5474 cell


                          From: Gary Templeman [mailto:gtempleman1@...]
                          Sent: Sunday, May 16, 2004 11:21 PM
                          To: fhctech@yahoogroups.com
                          Subject: Re: [fhctech] Locked out of Ancestry.com

                           

                          My basic script (for the previous version of AutoIt, but should be the same or similar for the current version) reads as follows below. Please note that opening the file to view or edit it with basic editors such as Notepad removes the formatting and any font changes have no effect. The script is saved as a .aut file. I haven't had time to play around and see if I can create one that works with the secure login screen and click the box to "remember my password".

                           

                          Gary Templeman

                           


                          WinActivate, Ancestry.com - Sign Up Now! - Microsoft Internet Explorer,,
                          send, username
                          send,{tab}
                          send, password
                          send, {enter 2}

                           

                          IWantToQuit:
                          Exit

                          ----- Original Message -----

                          Sent: Saturday, May 15, 2004 7:35 PM

                          Subject: Re: [fhctech] Locked out of Ancestry.com

                           

                          Gary,

                           

                          Can you send out a copy of this script file so we can use it also?

                           

                          Bill Truscott

                          Stake Computer Specialist

                          Joliet, Illinois Stake

                          815-577-8102

                           

                          ----- Original Message -----

                          Sent: Saturday, May 15, 2004 6:57 PM

                          Subject: Re: [fhctech] Locked out of Ancestry.com

                           

                          Lyn McGonigal wrote:
                          > Exceeding limit
                          > We have had this problem at our library as well. We have 5 licenses
                          > for our computers. If someone decides to use the username and
                          > password at home (not allowed) this decreases the number we can use
                          > at the library. 2 things-we were having trouble keeping logged in so
                          > the librarians had to put the password in. The username is on the
                          > login screen and we think that a patron or two seen the password
                          > being filled in. Sometimes we had 5 computers other times we had
                          > three depending who was logged on to the system. This was fixed by
                          > Ancestry.com by sending a e-mail and changing the password. Our
                          > librarians are now aware of this potential problem. The other problem
                          > of losing the log in-we found that clearing the cookies and temporary
                          > files and having the latest explorer worked. The other computer won't
                          > take explorer 6 and we are still losing the login but hoped to have
                          > it fixed soon.
                          >
                          > Lyn Mc
                          > Surrey, B.C.

                          I wrote a little script that is run by a program called AutoIt. It is
                          specific for the login screen, and if we lose the login the staff just has
                          to open the login screen and then click a shortcut I have placed in the
                          taskbar. The username and password are entered automatically, with the
                          password in asterisks. If someone *really* wants to track it down they can ,
                          but they have to first find out where the shortcut is pointing, then open
                          the script file, then realize the password is only readable if they change
                          the font, since it just looks like junk otherwise. Not enough to deter the
                          really computer savvy, but the typical patron we get will never figure it
                          out, nor would most of our staff.

                          Gary Templeman



                          Home Page: http://fhctech.org/
                          Community email addresses:
                            Post message: fhctech@yahoogroups.com
                            Subscribe:    fhctech-subscribe@yahoogroups.com
                            Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                            List owner:   Rick@...
                          Shortcut URL to Yahoo! group page:
                            http://groups.yahoo.com/group/fhctech





                          Home Page: http://fhctech.org/
                          Community email addresses:
                            Post message: fhctech@yahoogroups.com
                            Subscribe:    fhctech-subscribe@yahoogroups.com
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                            List owner:   Rick@...
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                            http://groups.yahoo.com/group/fhctech




                          Home Page: http://fhctech.org/
                          Community email addresses:
                            Post message: fhctech@yahoogroups.com
                            Subscribe:    fhctech-subscribe@yahoogroups.com
                            Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
                            List owner:   Rick@...
                          Shortcut URL to Yahoo! group page:
                            http://groups.yahoo.com/group/fhctech




                        • gtempleman1@comcast.net
                          I hadn t gone that far yet. I wanted a quick solution and haven t had time to go back and work with it. Gary Gary T, Was just wondering if you had tried the
                          Message 12 of 19 , May 17, 2004
                            I hadn't gone that far yet. I wanted a quick solution and haven't had time to go back and work with it.

                            Gary
                          • Gary Tarbet
                            I just compiled it and it works great!! The one thing that threw me at first is you have to use the browse button to load the filenames and icon. I especially
                            Message 13 of 19 , May 17, 2004

                              I just compiled it and it works great!!  The one thing that threw me at first is you have to use the browse button to load the filenames and icon.  I especially like the pass phrase feature because that stops someone from just getting the program and using the exe to script feature to undo the executable and getting info (like 99.9% of FHC workers would even try :<)).  Anyway, Gary just wanted to say thank you for the hint on AutoIt.  Now I just have to get Ancestry.com to communicate with me to change our password and we are golden.  Oh well, only been three days.

                               

                              GaryT

                              Ashburn VA

                               


                              From: gtempleman1@... [mailto:gtempleman1@...]
                              Sent: Monday, May 17, 2004 2:01 PM
                              To: fhctech@yahoogroups.com
                              Subject: RE: [fhctech] Locked out of Ancestry.com

                               

                              I hadn't gone that far yet. I wanted a quick solution and haven't had time to go back and work with it.

                              Gary






                              Home Page: http://fhctech.org/
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                                List owner:   Rick@...
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                                http://groups.yahoo.com/group/fhctech




                            • Louis Puster
                              This may not be the best way to do it in view of the fact that Ancestry.com has gone to a lot of trouble to come up with a workaround for us. Perhaps you
                              Message 14 of 19 , May 19, 2004
                                This may not be the best way to do it in view of the fact that Ancestry.com has gone to a lot of trouble to come up with a workaround for us.  Perhaps you didn't get the letter.  If a workstation has been properly logged in and becomes logged out, then click "Login" but DO NOT fill in the userid and password.  Just click the button as if you had.  THEN you get a second try and this time there is a link saying something like "Login as FHC01234567".  Click on that link and you get logged in.  You don't have to use an AutoIt script.  (I also made an AutoIt script which became moot as soon as I got it working.  Mine was really fancy.  It started up IE, went to Ancestry.com, determined if the workstation was logged in or not, and supplied userid and password if required.)
                                 
                                Louis
                                Knoxville TN FHC

                                *********** REPLY SEPARATOR ***********

                                On 5/16/2004 at 8:20 PM Gary Templeman wrote:
                                My basic script (for the previous version of AutoIt, but should be the same or similar for the current version) reads as follows below. Please note that opening the file to view or edit it with basic editors such as Notepad removes the formatting and any font changes have no effect. The script is saved as a .aut file. I haven't had time to play around and see if I can create one that works with the secure login screen and click the box to "remember my password".
                                 
                                Gary Templeman
                              • Russell Houlton
                                ... Ancestry.com has gone to a lot of trouble to come up with a workaround for us.
                                Message 15 of 19 , May 19, 2004
                                  >>> This may not be the best way to do it in view of the fact that
                                  Ancestry.com has gone to a lot of trouble to come up with a workaround for
                                  us. <<<

                                  The work around doesn't always work. It's good, but not bullet proof.

                                  I really don't think they worry too much about the technical details of how
                                  we log in. As long as we aren't giving out the ID so that gets used
                                  outside of a FHC.

                                  - Russell -
                                • centrevillefhc
                                  ... workaround for ... proof. ... details of how ... used ... I too had problems with the login workaround in the beginning, but found that I was in part to
                                  Message 16 of 19 , May 20, 2004
                                    --- In fhctech@yahoogroups.com, Russell Houlton <R_Houlton@c...>
                                    wrote:
                                    > >>> This may not be the best way to do it in view of the fact that
                                    > Ancestry.com has gone to a lot of trouble to come up with a
                                    workaround for
                                    > us. <<<
                                    >
                                    > The work around doesn't always work. It's good, but not bullet
                                    proof.
                                    >
                                    > I really don't think they worry too much about the technical
                                    details of how
                                    > we log in. As long as we aren't giving out the ID so that gets
                                    used
                                    > outside of a FHC.
                                    >
                                    > - Russell -

                                    I too had problems with the login workaround in the beginning, but
                                    found that I was in part to blame. When you follow the instructions
                                    you need to follow all of the instructions and I kept forgetting to
                                    clear the cookies. Also found that I needed to be signed on as
                                    Administrator in W2K because the regular users are not allowed to
                                    install programs. When I did these things, the login workaround has
                                    worked very well for us. I particularly like that the banner ads
                                    have been removed!

                                    Julie Gideon
                                    Centreville VA FHC
                                  • Russell Houlton
                                    ... Administrator in W2K because the regular users are not allowed to install programs.
                                    Message 17 of 19 , May 20, 2004
                                      >>> Also found that I needed to be signed on as
                                      Administrator in W2K because the regular users are not allowed to
                                      install programs. <<<

                                      That is correct. I'm not sure which "work around" you're referring to, but
                                      if it's Ancestry's instructions (which contains no programs for files that
                                      must be installed), you have to be logged in as the end user as each user
                                      has a different set of cookies. Logging in Administrator into Ancestry
                                      won't log Patron into Ancestry.
                                    • Connie Bradbury
                                      When our FHC signed up with Ancestry.com we were asked how many computers we wanted it accessible on and we put it on all of them. I would guess if a FHC
                                      Message 18 of 19 , May 24, 2004
                                        When our FHC signed up with Ancestry.com we were asked how many computers we wanted it accessible on and we put it on all of them.  I would guess if a FHC acquires more computers all they would have to do is contact the company and add the additional computers.
                                         
                                        Connie
                                        ----- Original Message -----
                                        Sent: Friday, May 14, 2004 5:32 PM
                                        Subject: Re: [fhctech] Locked out of Ancestry.com

                                        Hi,

                                        This may not be a complete answer to your problem, but our Family History Center is only allowed two computers on Ancestry.com at the same time.  If somebody is accessing Ancestry.com from home, meaning they have your Center's user name and password, then you would be locked out. 

                                        Regards,

                                        Lorrie Guthrie, Director
                                        Pittsburgh Pennsylvania Family History Center



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                                      • Evaline Robinson
                                        Connie is correct about this. If you add any computers you have to let Ancestry.com know and they will allow the extras. Otherwise, you may have to send an
                                        Message 19 of 19 , May 24, 2004
                                          Connie is correct about this. If you add any
                                          computers you have to let Ancestry.com know and they
                                          will allow the extras. Otherwise, you may have to
                                          send an email and let them know what has happened so
                                          they can help you with it.
                                          Evaline Robinson
                                          Troubleshooter
                                          Grand Junction CO FHC

                                          --- Connie Bradbury <bradbury@...> wrote:
                                          > When our FHC signed up with Ancestry.com we were
                                          > asked how many computers we wanted it accessible on
                                          > and we put it on all of them. I would guess if a
                                          > FHC acquires more computers all they would have to
                                          > do is contact the company and add the additional
                                          > computers.
                                          >
                                          > Connie
                                          > ----- Original Message -----
                                          > From: LorrieGuth@...
                                          > To: fhctech@yahoogroups.com
                                          > Sent: Friday, May 14, 2004 5:32 PM
                                          > Subject: Re: [fhctech] Locked out of Ancestry.com
                                          >
                                          >
                                          > Hi,
                                          >
                                          > This may not be a complete answer to your problem,
                                          > but our Family History Center is only allowed two
                                          > computers on Ancestry.com at the same time. If
                                          > somebody is accessing Ancestry.com from home,
                                          > meaning they have your Center's user name and
                                          > password, then you would be locked out.
                                          >
                                          > Regards,
                                          >
                                          > Lorrie Guthrie, Director
                                          > Pittsburgh Pennsylvania Family History Center
                                          >
                                          >
                                          >
                                          > Home Page: http://fhctech.org/
                                          > Community email addresses:
                                          > Post message: fhctech@yahoogroups.com
                                          > Subscribe: fhctech-subscribe@yahoogroups.com
                                          > Unsubscribe:
                                          > fhctech-unsubscribe@yahoogroups.com
                                          > List owner: Rick@...
                                          > Shortcut URL to Yahoo! group page:
                                          > http://groups.yahoo.com/group/fhctech
                                          >
                                          >
                                          >
                                          >
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