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Re: [fhctech] WIN 95 problems with FHCIM Backup file

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  • Ardean
    This is a message I just received from the Support Specialist. Maybe it will help. I believe I just talked to you on the phone, but here is the answer again:
    Message 1 of 6 , Aug 10, 2000
      This is a message I just received from the Support Specialist. Maybe it will help.
       
       
      I believe I just talked to you on the phone, but here is the answer again:
       Once you have copied the backup file (FHCIM.bak) to the proper directory on the new computer C:\PROGRAM FILES\FAMILY HISTORY CENTER\INVENTORY MANAGER\DATA rename it to FHCMOWIN.MDB. Answer yes to the question if you want to overwrite the existing file by that name.
      The reason the you have to do it this way is that Windows 95 doesn't allow you to hot-switch databases, whereas NT and 98 let you do that.

      Ingrid W. Frehner
      User Specialist
      Family and Church History

      ----- Original Message -----
      Sent: Thursday, August 10, 2000 4:16 PM
      Subject: Re: [fhctech] WIN 95 problems with FHCIM Backup file

      The bracketed message from Ardean below doesn't fit with the info that Ileen
      Johnson got from the BYU conference last week where she wrote:

      ---
      There are no current plans to upgrade to higher operating systems such
      as Windows 98.  Church software has been thoroughly tested with Windows
      95.  If Windows 95 does not work, you are running something else.
      ---

      >Hi,
      >
      >I finally got hold of Salt Lake and after I convinced them I did have a
      backup of my FHCIM file (the file is too large to back up to a floppy, so I
      backed it up through the Network and put it on 2 different harddrives), I
      was told that FHCIM Restore doesn't work if you are running it on a WIN95
      computer. So to restore the file you rename the backup from FHCIM.BAK to
      fhcmowin.wdb. And copy this file to this directory:
      >
      >c:\Program Files\Family History Center\Inventory Manager\data\
      >
      >You can not be running the FHCIM program when you do this or it will not
      copy over the current file with this name.
      >
      >This problem only exists with Win95. Win98 & NT can use the Restore
      function built into the program.
      >
      >Ardean
      >

      Since all we have in our FHC is Win95/DOS (Win95 shipped with the Dell
      computers), shouldn't all the FHCIM functions work with Win95???

      Alex...

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    • Steve Fox
      Alex, The answer to this mystery is that we are fixing IM, not upgrading the centers to Windows 98. We are aware that some centers use Windows 98 and NT, so we
      Message 2 of 6 , Aug 11, 2000
        Alex,

        The answer to this mystery is that we are fixing IM, not upgrading the centers to Windows 98.

        We are aware that some centers use Windows 98 and NT, so we do test our products on these as well, to know how they run on these operating systems.

        However, support on unapproved platforms is limited.

        Steve Fox
        Product Manager
        Family & Church History


        >>> Alexander Smith <axsmith3ms@...> 08/10/00 05:16PM >>>
        The bracketed message from Ardean below doesn't fit with the info that Ileen
        Johnson got from the BYU conference last week where she wrote:

        ---
        There are no current plans to upgrade to higher operating systems such
        as Windows 98. Church software has been thoroughly tested with Windows
        95. If Windows 95 does not work, you are running something else.
        ---

        >Hi,
        >
        >I finally got hold of Salt Lake and after I convinced them I did have a
        backup of my FHCIM file (the file is too large to back up to a floppy, so I
        backed it up through the Network and put it on 2 different harddrives), I
        was told that FHCIM Restore doesn't work if you are running it on a WIN95
        computer. So to restore the file you rename the backup from FHCIM.BAK to
        fhcmowin.wdb. And copy this file to this directory:
        >
        >c:\Program Files\Family History Center\Inventory Manager\data\
        >
        >You can not be running the FHCIM program when you do this or it will not
        copy over the current file with this name.
        >
        >This problem only exists with Win95. Win98 & NT can use the Restore
        function built into the program.
        >
        >Ardean
        >

        Since all we have in our FHC is Win95/DOS (Win95 shipped with the Dell
        computers), shouldn't all the FHCIM functions work with Win95???

        Alex...




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      • Steve Fox
        A suggestion: Instead of saying you called Salt Lake, please name the person or unit you talked to. There are several groups and dozens of people involved in
        Message 3 of 6 , Aug 11, 2000
          A suggestion:

          Instead of saying you called Salt Lake, please name the person or unit you talked to. There are several groups and dozens of people involved in support of products. Not knowing who you talked to creates confusion at our (Salt Lake) end. It will also help others know who to call with similar questions.

          Thanks,

          Steve Fox
          Product Manager
          Family & Church History



          >>> "Ardean" <kbooth61@...> 08/10/00 04:45PM >>>
          Hi,

          I finally got hold of Salt Lake and after I convinced them I did have a backup of my FHCIM file (the file is too large to back up to a floppy, so I backed it up through the Network and put it on 2 different harddrives), I was told that FHCIM Restore doesn't work if you are running it on a WIN95 computer. So to restore the file you rename the backup from FHCIM.BAK to fhcmowin.wdb. And copy this file to this directory:

          c:\Program Files\Family History Center\Inventory Manager\data\

          You can not be running the FHCIM program when you do this or it will not copy over the current file with this name.

          This problem only exists with Win95. Win98 & NT can use the Restore function built into the program.

          Ardean


          ----- Original Message -----
          From: Ardean
          To: fhctech@egroups.com
          Sent: Wednesday, August 09, 2000 5:05 PM
          Subject: [fhctech] Steve Fox - need to move program to different computer


          Hi Steve,

          Our computer for ordering films lost it's motherboard, so we need to move the film ordering program to another computer. I have installed the program on the only other computer we have with a modem supplied by SL. But it will not restore the backup file I have. This is the message it gives me.

          Unable to restore automatically. You will need to exit this program, and manually copy the database.
          From: C:\Program Files\Family History Center\Inventory Manager\data\FHCIMbak
          To: C:\Program Files\Family History Center\Inventory Manager\data\fhcmowin.mdb

          How do I do this? I tried reinstalling the program again to see if it would automatically update the file but this didn't happen.

          We've already been without a computer to order films for a week and now I'm told it will be probably be at least 3 weeks before we get the other computer back. We could order by phone but it seems that most of our ladies do not know how to do that and the ones who did aren't sure if they remember how. I figured it would be easier to just use this other computer. So any help from anyone would be appreciated.

          Thanks,
          Ardean

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