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Donated computer

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  • barryzinn66
    Patron want to donate computer to our FHC. All our existing computers run XP. This donated machine will be new. What should the specifications be for use in
    Message 1 of 11 , May 31, 2013
      Patron want to donate computer to our FHC. All our existing computers run XP. This donated machine will be new. What should the specifications be for use in our FHC? Ram, storage, OS etc?
    • Russell Hltn
      Please contact the FamilySearch Support Office for the most current minimum standards. Donated hardware can be accepted as charitable contributions but not
      Message 2 of 11 , May 31, 2013
        "Please contact the FamilySearch Support Office for
        the most current minimum standards.

        "Donated hardware can be accepted as charitable
        contributions but not as tithing-in-kind. If a donor needs
        a receipt, it should be provided by the stake. Receipts
        will be issued only for equipment that meets minimum
        specifications.

        "Offers of donated software cannot be accepted unless
        accompanied by valid license documentation.

        "If funds are donated for the purpose of purchasing
        a computer or printer for the family history center, the
        hardware should be ordered through the FamilySearch
        Support Office using the Family History Computer
        Hardware and Software Order Form.
        Send the completed form with a check to the
        FamilySearch Support Office. For current prices of
        computers or printers, please contact the FamilySearch
        Support Office.

        "For more information about donations, please see the
        Family History Center Operations Guide or contact the
        FamilySearch Support Office."

        Personally, I'd accept nothing less then Window 7.  XP is a upgrade liability.  

        I don't know as Windows 8 is supported yet.  I don't know as FS ever supported Vista.



        On Fri, May 31, 2013 at 2:19 PM, barryzinn66 <barryzinn66@...> wrote:
        Patron want to donate computer to our FHC. All our existing computers run XP.  This donated machine will be new.  What should the specifications be for use in our FHC? Ram, storage, OS etc?



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      • E Marleena Alkire
        XP is on its way out. Next year it won t be supported any longer so machines are being updated to Windows 7 according to our director. Some FHC are using Vista
        Message 3 of 11 , May 31, 2013

          XP is on its way out. Next year it won't be supported any longer so machines are being updated to Windows 7 according to our director. Some FHC are using Vista last I heard but are moving over to Windows 7.

           

           

           

          Marleena

           

           

           

          From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Russell Hltn
          Sent: Friday, May 31, 2013 7:25 PM
          To: fhctech@yahoogroups.com
          Subject: Re: [fhctech] Donated computer

           

           

          "Please contact the FamilySearch Support Office for

          the most current minimum standards.

           

          "Donated hardware can be accepted as charitable

          contributions but not as tithing-in-kind. If a donor needs

          a receipt, it should be provided by the stake. Receipts

          will be issued only for equipment that meets minimum

          specifications.

           

          "Offers of donated software cannot be accepted unless

          accompanied by valid license documentation.

           

          "If funds are donated for the purpose of purchasing

          a computer or printer for the family history center, the

          hardware should be ordered through the FamilySearch

          Support Office using the Family History Computer

          Hardware and Software Order Form.

          Send the completed form with a check to the

          FamilySearch Support Office. For current prices of

          computers or printers, please contact the FamilySearch

          Support Office.

           

          "For more information about donations, please see the

          Family History Center Operations Guide or contact the

          FamilySearch Support Office."

           

          Personally, I'd accept nothing less then Window 7.  XP is a upgrade liability.  

           

          I don't know as Windows 8 is supported yet.  I don't know as FS ever supported Vista.

           

           

           

          On Fri, May 31, 2013 at 2:19 PM, barryzinn66 <barryzinn66@...> wrote:

          Patron want to donate computer to our FHC. All our existing computers run XP.  This donated machine will be new.  What should the specifications be for use in our FHC? Ram, storage, OS etc?



          ------------------------------------

          Community email addresses:
            Post message: fhctech@yahoogroups.com
            Subscribe:    fhctech-subscribe@yahoogroups.com
            Unsubscribe:  fhctech-unsubscribe@yahoogroups.com
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          Shortcut URL to Yahoo! group page:
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          <*> To visit your group on the web, go to:
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          <*> Your email settings:
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          <*> To change settings online go to:
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              (Yahoo! ID required)

          <*> To change settings via email:
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        • rabbitman75
          I m dealing with the same issue and spoke to FHC support yesterday. They said that Windows 7 HOME versions would NOT be supported. Jerry
          Message 4 of 11 , May 31, 2013
            I'm dealing with the same issue and spoke to FHC support yesterday. They said that Windows 7 HOME versions would NOT be supported.

            Jerry

            --- In fhctech@yahoogroups.com, "E Marleena Alkire" <emalkire@...> wrote:
            >
            > XP is on its way out. Next year it won't be supported any longer so machines
            > are being updated to Windows 7 according to our director. Some FHC are using
            > Vista last I heard but are moving over to Windows 7.
            >
            >
            >
            >
            >
            >
            >
            > Marleena
            >
            >
            >
            >
            >
            >
            >
            > From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
            > Russell Hltn
            > Sent: Friday, May 31, 2013 7:25 PM
            > To: fhctech@yahoogroups.com
            > Subject: Re: [fhctech] Donated computer
            >
            >
            >
            >
            >
            > "Please contact the FamilySearch Support Office for
            >
            > the most current minimum standards.
            >
            >
            >
            > "Donated hardware can be accepted as charitable
            >
            > contributions but not as tithing-in-kind. If a donor needs
            >
            > a receipt, it should be provided by the stake. Receipts
            >
            > will be issued only for equipment that meets minimum
            >
            > specifications.
            >
            >
            >
            > "Offers of donated software cannot be accepted unless
            >
            > accompanied by valid license documentation.
            >
            >
            >
            > "If funds are donated for the purpose of purchasing
            >
            > a computer or printer for the family history center, the
            >
            > hardware should be ordered through the FamilySearch
            >
            > Support Office using the Family History Computer
            >
            > Hardware and Software Order Form.
            >
            > Send the completed form with a check to the
            >
            > FamilySearch Support Office. For current prices of
            >
            > computers or printers, please contact the FamilySearch
            >
            > Support Office.
            >
            >
            >
            > "For more information about donations, please see the
            >
            > Family History Center Operations Guide or contact the
            >
            > FamilySearch Support Office."
            >
            >
            >
            > Personally, I'd accept nothing less then Window 7. XP is a upgrade
            > liability.
            >
            >
            >
            > I don't know as Windows 8 is supported yet. I don't know as FS ever
            > supported Vista.
            >
            >
            >
            >
            >
            >
            >
            > On Fri, May 31, 2013 at 2:19 PM, barryzinn66 <barryzinn66@...> wrote:
            >
            > Patron want to donate computer to our FHC. All our existing computers run
            > XP. This donated machine will be new. What should the specifications be
            > for use in our FHC? Ram, storage, OS etc?
            >
            >
            >
            > ------------------------------------
            >
            > Community email addresses:
            > Post message: fhctech@yahoogroups.com
            > Subscribe: fhctech-subscribe@yahoogroups.com
            > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
            > List owner: fhctech-owner@yahoogroups.com
            > Shortcut URL to Yahoo! group page:
            > http://groups.yahoo.com/group/fhctechYahoo! Groups Links
            >
          • E Marleena Alkire
            No, not the Home version. The Professional version. Marleena From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of rabbitman75 Sent:
            Message 5 of 11 , May 31, 2013

              No, not the Home version.  The Professional version.

               

               

               

              Marleena

               

               

               

              From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of rabbitman75
              Sent: Friday, May 31, 2013 8:02 PM
              To: fhctech@yahoogroups.com
              Subject: [fhctech] Re: Donated computer

               

               

              I'm dealing with the same issue and spoke to FHC support yesterday. They said that Windows 7 HOME versions would NOT be supported.

              Jerry

              --- In fhctech@yahoogroups.com, "E Marleena Alkire" <emalkire@...> wrote:
              >
              > XP is on its way out. Next year it won't be supported any longer so machines
              > are being updated to Windows 7 according to our director. Some FHC are using
              > Vista last I heard but are moving over to Windows 7.
              >
              >
              >
              >
              >
              >
              >
              > Marleena
              >
              >
              >
              >
              >
              >
              >
              > From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
              > Russell Hltn
              > Sent: Friday, May 31, 2013 7:25 PM
              > To: fhctech@yahoogroups.com
              > Subject: Re: [fhctech] Donated computer
              >
              >
              >
              >
              >
              > "Please contact the FamilySearch Support Office for
              >
              > the most current minimum standards.
              >
              >
              >
              > "Donated hardware can be accepted as charitable
              >
              > contributions but not as tithing-in-kind. If a donor needs
              >
              > a receipt, it should be provided by the stake. Receipts
              >
              > will be issued only for equipment that meets minimum
              >
              > specifications.
              >
              >
              >
              > "Offers of donated software cannot be accepted unless
              >
              > accompanied by valid license documentation.
              >
              >
              >
              > "If funds are donated for the purpose of purchasing
              >
              > a computer or printer for the family history center, the
              >
              > hardware should be ordered through the FamilySearch
              >
              > Support Office using the Family History Computer
              >
              > Hardware and Software Order Form.
              >
              > Send the completed form with a check to the
              >
              > FamilySearch Support Office. For current prices of
              >
              > computers or printers, please contact the FamilySearch
              >
              > Support Office.
              >
              >
              >
              > "For more information about donations, please see the
              >
              > Family History Center Operations Guide or contact the
              >
              > FamilySearch Support Office."
              >
              >
              >
              > Personally, I'd accept nothing less then Window 7. XP is a upgrade
              > liability.
              >
              >
              >
              > I don't know as Windows 8 is supported yet. I don't know as FS ever
              > supported Vista.
              >
              >
              >
              >
              >
              >
              >
              > On Fri, May 31, 2013 at 2:19 PM, barryzinn66 <barryzinn66@...> wrote:
              >
              > Patron want to donate computer to our FHC. All our existing computers run
              > XP. This donated machine will be new. What should the specifications be
              > for use in our FHC? Ram, storage, OS etc?
              >
              >
              >
              > ------------------------------------
              >
              > Community email addresses:
              > Post message: fhctech@yahoogroups.com
              > Subscribe: fhctech-subscribe@yahoogroups.com
              > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
              > List owner: fhctech-owner@yahoogroups.com
              > Shortcut URL to Yahoo! group page:
              > http://groups.yahoo.com/group/fhctechYahoo! Groups Links
              >

            • Bill Buchanan
              Barry, If you are in North America, I suggest that you call 1-866-406-1830 and ask for Family History Center Support. (There are other toll-free numbers for
              Message 6 of 11 , May 31, 2013
                Barry,

                If you are in North America, I suggest that you call 1-866-406-1830 and ask for Family History Center Support. (There are other toll-free numbers for other parts of the world.)



                On Fri, May 31, 2013 at 6:19 PM, barryzinn66 <barryzinn66@...> wrote:
                 

                Patron want to donate computer to our FHC. All our existing computers run XP. This donated machine will be new. What should the specifications be for use in our FHC? Ram, storage, OS etc?


              • E Marleena Alkire
                We have three computers in our center two of which are very slow. One is so slow it won t be online for 30 minutes or longer. All three are hardwire hook up
                Message 7 of 11 , Jun 18, 2013

                  We have three computers in our center two of which are very slow. One is so slow it won't be online for 30 minutes or longer. All three are hardwire hook up not wireless since our wireless connection in the entire building is really slow to impossible to hook into.  The FHC is seven rooms away from the firewall with a booster added to the firewall to try to get the signal down to the FHC. Even replacing the boosters hasn't helped with the wireless hook up or slow computer hook up.

                   

                  The director contacted tech support and was told maybe it was a bandwidth problem then suggested we increase our bandwidth to see if that helps.  How would we do that? Our firewall/modem is from before 2009 a Qwest Motorola 2047 according to what I was told , the two computers are a 2005 Dell and a 2006 HP that was donated to us.

                   

                  Any help would be appreciated.

                   

                   

                   

                   

                  Marleena Alkire

                • Dana Repouille
                  I would suggest you replace the DSL modem with a new model. I had the same problem with one of my wards. The DSL modem kept dropping the connection. When I
                  Message 8 of 11 , Jun 19, 2013
                    I would suggest you replace the DSL modem with a new model. I had the same problem with one of my wards. The DSL modem kept dropping the connection. When I called the ISP, they said they could see the problem in their logs. They sent us a new DSL modem, which worked much better. I also asked them to upgrade the download speed to 6 MB, which only cost $5 more per month.

                    I had to make sure the DSL modem was "provisioned" or configured for the speed we were paying for. When we received the new DSL modem, it was provisioned for 1 MB service, but we were paying for 3 MB service.

                    I had to work closely with my FM office, since they had to add me as one of the people authorized to request changes from the ISP. I am the stake clerk, so I review the bill each month. Normally, the FM pays internet bills. However, Windstream won't allow us to split the telephone bill from the DSL bill, so my stake pays the whole thing.

                    Dana in Council Bluffs

                  • Russell Hltn
                    I suggest you contact the stake technology specialist. The network and the computers both fall under his domain. More so the network since it s likely used
                    Message 9 of 11 , Jun 19, 2013
                      I suggest you contact the stake technology specialist.  The network and the computers both fall under his domain.  More so the network since it's likely used by the rest of the building.  I know some FHCs have problems getting help from the STS.  If that's the case then the director needs to have a little chat with the stake president about responsibilities.  Network connections have ceased to be "the FHC network" a few years now.

                      Yes, speed problems could well be a bad modem.  You also could be running out of IP addresses.


                      On Tue, Jun 18, 2013 at 7:27 PM, E Marleena Alkire <emalkire@...> wrote:


                      We have three computers in our center two of which are very slow.

                    • Dana Repouille
                      By the end of the year, all units should be using a Cisco 881W firewall. I still have a few units using the old Cisco Pix 501 or the Cisco ASA 5505, by my FM
                      Message 10 of 11 , Jun 19, 2013
                        By the end of the year, all units should be using a Cisco 881W firewall. I still have a few units using the old Cisco Pix 501 or the Cisco ASA 5505, by my FM promises me he will replace those by the end of 2013.
                         
                        Dana
                         
                      • E Marleena Alkire
                        That s good news. I ll let my director know. Thank you. Marleena From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Dana Repouille
                        Message 11 of 11 , Jun 19, 2013

                          That's good news. I'll let my director know. Thank you.

                           

                           

                          Marleena

                           

                           

                          From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Dana Repouille
                          Sent: Wednesday, June 19, 2013 8:27 PM
                          To: fhctech@yahoogroups.com
                          Subject: RE: [fhctech] Very Slow Running Computers and Bandwidth

                           

                           

                          By the end of the year, all units should be using a Cisco 881W firewall. I still have a few units using the old Cisco Pix 501 or the Cisco ASA 5505, by my FM promises me he will replace those by the end of 2013.

                           

                          Dana

                           

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