That sounds like a good suggestion, Bill. I will try that tomorrow. I already tried with the cookies and temp files. Thanks. Barb
Message 1 of 4
, Apr 29, 2013
That sounds like a good suggestion, Bill. I will try that tomorrow. I already tried with the cookies and temp files.
From: Bill Buchanan <genealogistbuchanan@...> To: email@example.com Sent: Monday, April 29, 2013 9:52 PM Subject: Re: [fhctech] Sign out problem with FS
Barb, one of my patrons had a somewhat similar experience. Each time that she signed in, the family tree took her to a specific person outside her immediate family.
Viewing her screen, I saw that she was using a favorite/bookmark that pointed to that record. Mystery solved ... at least in that case. Try the normal URL https://familysearch.org/ and see if the problem disappears.
The suggestion to delete temporary files and cookies is worth a try too.
I hope someone might have an answer for a problem with one of our computers at our center. It will not sign off of FS. I can go in and delete the patron info and sign in but after I sign out it seems to default back to this same patron's sign in. I have checked numerous things but nothing seems to make a difference.
Anyone have any ideas? Salt Lake can't help me unless I am physically at the center and I don't want to make an extra trip since I will be there tomorrow.
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