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Problems accessing some screens and loging off from Ancestry.com

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  • Ron Price
    We have one patron who has a subscription to Ancestry.com and claims that everything runs fine from home. When using anyone of our computers at the FHC she
    Message 1 of 12 , Mar 2, 2010
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      We have one patron who has a subscription to Ancestry.com and claims that everything runs fine from home. When using anyone of our computers at the FHC she claims that when she is in the family tree view and attempts a historical record search that the screen goes blank and a refresh doesn't get the job done. This patron along with others have also stated that they can't log off when completed without deleting some cookies first. I don't have a subscription and haven't been with the patron at the FHC to actually go thru this with her.

      I thought that perhaps some of you could shed some light on this problem and give me some ideas of where I might look to find the problem.

      We are using Windows XP.
    • Russell Hltn
      I ve heard of the issue. It seems to be something with the church firewall. Of course the FHC has it s own Ancestry access, and that might be creating some
      Message 2 of 12 , Mar 3, 2010
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        I've heard of the issue. It seems to be something with the church
        firewall. Of course the FHC has it's own Ancestry access, and that
        might be creating some issues.

        As for the logout problem, from what I remember, you have to keep
        hitting refresh until it takes. Maybe someone else has more details.


        On Tue, Mar 2, 2010 at 9:15 PM, Ron Price <ronpriceless@...> wrote:
        >
        > We have one patron who has a subscription to Ancestry.com and claims that everything runs fine from home.  When using anyone of our computers at the FHC she claims that when she is in the family tree view and attempts a historical record search that the screen goes blank and a refresh doesn't get the job done.  This patron along with others have also stated that they can't log off when completed without deleting some cookies first.  I don't have a subscription and haven't been with the patron at the FHC to actually go thru this with her.
        >
        > I thought that perhaps some of you could shed some light on this problem and give me some ideas of where I might look to find the problem.
        >
        > We are using Windows XP.
        >
      • Travis Morris
        Please describe how to access Ancestry from the FHC without having an account with them. I missed that one. Travis ... From: fhctech@yahoogroups.com
        Message 3 of 12 , Mar 3, 2010
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          Please describe how to access Ancestry from the FHC without having an account with them.  I missed that one.

          Travis

           

          -----Original Message-----
          From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Russell Hltn
          Sent:
          Wednesday, March 03, 2010 2:44 AM
          To: fhctech@yahoogroups.com
          Subject: Re: [fhctech] Problems accessing some screens and loging off from Ancestry.com

           

           

          I've heard of the issue. It seems to be something with the church
          firewall. Of course the FHC has it's own Ancestry access, and that
          might be creating some issues.


        • Miles Meyer
          This happens on our FHC computers also. The screen will go white and not load and the passwords will not logout. We can finally log out by deleting history and
          Message 4 of 12 , Mar 3, 2010
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            This happens on our FHC computers also. The screen will go white and not load and the passwords will not logout. We can finally log out by deleting history and cookies from the cache, turn off IE and then turn IE back on and go to ancestry.com to verify that it is logged out. It may take one or two times to make sure it is logged out. I haven't figured out a way to fix the white screen problem since multiple refresshes don't seem to work.
             
            As far as accessing the FHC version of Ancestry it should be in your bookmarks if I remember correctly. I can't remember the URL right now. This is an incomplete version but I think it includes 1880 census and a few other record sets that the church assisted them with.
             
            Miles Meyer
            Jacksonville, FL
             


             
            On Wed, Mar 3, 2010 at 3:43 AM, Russell Hltn <RussellHltn@...> wrote:
             

            I've heard of the issue. It seems to be something with the church
            firewall. Of course the FHC has it's own Ancestry access, and that
            might be creating some issues.

            As for the logout problem, from what I remember, you have to keep
            hitting refresh until it takes. Maybe someone else has more details.



             
          • Rebecca Christensen
            What bookmarks?   We haven t had Ancestry.com in our FHC for a couple of years or so.  It is not available through the portal. Rebecca Christensen ... From:
            Message 5 of 12 , Mar 3, 2010
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              What bookmarks?   We haven't had Ancestry.com in our FHC for a couple of years or so.  It is not available through the portal.

              Rebecca Christensen

              --- On Wed, 3/3/10, Miles Meyer <milesmeyer@...> wrote:

              From: Miles Meyer <milesmeyer@...>
              Subject: Re: [fhctech] Problems accessing some screens and loging off from Ancestry.com
              To: fhctech@yahoogroups.com
              Date: Wednesday, March 3, 2010, 9:04 AM

              As far as accessing the FHC version of Ancestry it should be in your bookmarks if I remember correctly. I can't remember the URL right now. This is an incomplete version but I think it includes 1880 census and a few other record sets that the church assisted them with.
               
              Miles Meyer
              Jacksonville, FL
               

            • Sue Maxwell
              Rebecca, you do have access to the Ancestry Library Edition which is a very scaled down version. Most are records that the Church partnered with Ancestry to
              Message 6 of 12 , Mar 3, 2010
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                Rebecca, you do have access to the Ancestry Library Edition which is a very scaled down version. Most are records that the Church partnered with Ancestry to do.

                If you don't have a link on your desktop or in your bookmarks/favorites then you need to get your technical person to install and add it.

                SueM


                Rebecca Christensen wrote:
                 

                What bookmarks?   We haven't had Ancestry.com in our FHC for a couple of years or so.  It is not available through the portal.

                Rebecca Christensen

                --- On Wed, 3/3/10, Miles Meyer <milesmeyer@gmail. com> wrote:

                From: Miles Meyer <milesmeyer@gmail. com>
                Subject: Re: [fhctech] Problems accessing some screens and loging off from Ancestry.com
                To: fhctech@yahoogroups .com
                Date: Wednesday, March 3, 2010, 9:04 AM

                As far as accessing the FHC version of Ancestry it should be in your bookmarks if I remember correctly. I can't remember the URL right now. This is an incomplete version but I think it includes 1880 census and a few other record sets that the church assisted them with.
                 
                Miles Meyer
                Jacksonville, FL
                 

              • Russell Hltn
                ... http://www.ancestryinstitution.com You ll need the login for your FHC. This is the same login from before we lost Ancestry . In truth, we never lost it
                Message 7 of 12 , Mar 3, 2010
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                  On Wed, Mar 3, 2010 at 4:09 AM, Travis Morris <tdmorris@...> wrote:
                  >
                  >
                  > Please describe how to access Ancestry from the FHC without having an account with them.  I missed that one.


                  http://www.ancestryinstitution.com

                  You'll need the login for your FHC. This is the same login from
                  before we "lost Ancestry". In truth, we never lost it - we just were
                  severely curtailed to the contractual agreement which consisted of a
                  couple of census.
                • Russell Hltn
                  ... And the technical person will probably answer huh ? There are no technical procedures beyond the normal placement of a desktop icon. QUESTION How does
                  Message 8 of 12 , Mar 3, 2010
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                    On Wed, Mar 3, 2010 at 7:04 AM, Sue Maxwell <smaxwl@...> wrote:


                    If you don't have a link on your desktop or in your bookmarks/favorites then you need to get your technical person to install and add it.
                     
                    And the technical person will probably answer "huh"?  There are no technical procedures beyond the normal placement of a desktop icon.
                     

                    QUESTION

                    How does our Family History Center gain access to Ancestry.com?

                    ANSWER

                    Note: At this time we are unable to create any new accounts for Family History Centers

                    If your center has a valid LDS FHC unit number, and you are interested in an account with Ancestry.com, please send an email with the following information to fhcsupport@...:

                    • Center name
                    • FHC unit number
                    • Center's address including city, state, and zip or postal code (physical address of the building, not a mailing address)
                    • Phone number of center
                    • Number of computers in your center that will access Ancestry.com
                    • Password you would like to use for your access to the site (must be at least 5 alphanumeric characters long)
                    • Center director's name
                    • Email address

                    We will set up an account for your center and send an email with some instructions and a username and password to the email address you supply.

                  • jbmarcum@roadrunner.com
                    I believe the website is www.ancestryinstitution.com. You are supposed to be able to login with the same user name and password that was assigned to your FHC
                    Message 9 of 12 , Mar 3, 2010
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                      I believe the website is www.ancestryinstitution.com. You are supposed to be able to login with the same user name and password that was assigned to your FHC a couple of years ago.

                      Judith Marcum
                      Computer Specialist for Yuma AZ FHC

                      ---- Rebecca Christensen <rchristen@...> wrote:
                      > What bookmarks?   We haven't had Ancestry.com in our FHC for a couple of years or so.  It is not available through the portal.
                      >
                      > Rebecca Christensen
                      >
                      > --- On Wed, 3/3/10, Miles Meyer <milesmeyer@...> wrote:
                      >
                      > From: Miles Meyer <milesmeyer@...>
                      > Subject: Re: [fhctech] Problems accessing some screens and loging off from Ancestry.com
                      > To: fhctech@yahoogroups.com
                      > Date: Wednesday, March 3, 2010, 9:04 AM
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      >  
                      > As far as accessing the FHC version of Ancestry it should be in your bookmarks if I remember correctly. I can't remember the URL right now. This is an incomplete version but I think it includes 1880 census and a few other record sets that the church assisted them with.
                      >
                      >  
                      > Miles Meyer
                      > Jacksonville, FL
                      >  
                    • William Hay
                      When a person has a membership in Ancestry.Com you can use it on two computers at the same time. Our FHC has members who have donated one of those to the FHC
                      Message 10 of 12 , Mar 3, 2010
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                        When a person has a membership in "Ancestry.Com" you can use it on two computers at the same time. Our FHC has members who have donated one of those to the FHC to use and we get along just fine.
                        Bill Hay william.hay@...

                        --- On Wed, 3/3/10, Russell Hltn <RussellHltn@...> wrote:

                        From: Russell Hltn <RussellHltn@...>
                        Subject: Re: [fhctech] Accessing Ancestry.com at a FHC
                        To: fhctech@yahoogroups.com
                        Date: Wednesday, March 3, 2010, 9:41 AM

                         
                        On Wed, Mar 3, 2010 at 7:04 AM, Sue Maxwell <smaxwl@earthlink. net> wrote:


                        If you don't have a link on your desktop or in your bookmarks/favorites then you need to get your technical person to install and add it.
                         
                        And the technical person will probably answer "huh"?  There are no technical procedures beyond the normal placement of a desktop icon.
                         

                        QUESTION

                        How does our Family History Center gain access to Ancestry.com?

                        ANSWER

                        Note: At this time we are unable to create any new accounts for Family History Centers
                        If your center has a valid LDS FHC unit number, and you are interested in an account with Ancestry.com, please send an email with the following information to fhcsupport@ancestry .com:
                        • Center name
                        • FHC unit number
                        • Center's address including city, state, and zip or postal code (physical address of the building, not a mailing address)
                        • Phone number of center
                        • Number of computers in your center that will access Ancestry.com
                        • Password you would like to use for your access to the site (must be at least 5 alphanumeric characters long)
                        • Center director's name
                        • Email address
                        We will set up an account for your center and send an email with some instructions and a username and password to the email address you supply.
                      • Russell Hltn
                        That s a violation of the Terms of Service. If caught, they could lose their access with no refund. I also don t think that s very honest of the FHC to allow
                        Message 11 of 12 , Mar 3, 2010
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                          That's a violation of the Terms of Service.  If caught, they could lose their access with no refund.

                          I also don't think that's very honest of the FHC to allow it.

                          On Mar 3, 2010 1:17 PM, "William Hay" <william.hay@...> wrote:



                          When a person has a membership in "Ancestry.Com" you can use it on two computers at the same time. Our FHC has members who have donated one of those to the FHC to use and we get along just fine.
                          Bill Hay william.hay@...

                          --- On Wed, 3/3/10, Russell Hltn <RussellHltn@...> wrote:

                          From: Russell Hltn <RussellHltn@...>
                          Subject: Re: [fhctech] Accessing Ancestry.com at a FHC
                          To: fhctech@yahoogroups.com
                          Date: Wednesday, March 3, 2010, 9:41 AM


                          >
                          >  
                          > On Wed, Mar 3, 2010 at 7:04 AM, Sue Maxwell <smaxwl@earthlink. net> wrote:
                          >>
                          >>
                          >>
                          >> If y...



                        • Gary Templeman
                          I concur with Russell. It is important to not only follow the letter of the law, but the spirit of the law as an example to patrons, both member and
                          Message 12 of 12 , Mar 3, 2010
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                            I concur with Russell. It is important to not only follow the letter of the law, but the spirit of the law as an example to patrons, both member and non-member.
                             
                            Gary Templeman
                            ----- Original Message -----
                            Sent: Wednesday, March 03, 2010 3:45 PM
                            Subject: Re: [fhctech] Accessing Ancestry.com at a FHC

                            That's a violation of the Terms of Service.  If caught, they could lose their access with no refund.

                            I also don't think that's very honest of the FHC to allow it.

                            On Mar 3, 2010 1:17 PM, "William Hay" <william.hay@...> wrote:



                            When a person has a membership in "Ancestry.Com" you can use it on two computers at the same time. Our FHC has members who have donated one of those to the FHC to use and we get along just fine.
                            Bill Hay william.hay@...

                            --- On Wed, 3/3/10, Russell Hltn <RussellHltn@...> wrote:

                            From: Russell Hltn <RussellHltn@...>
                            Subject: Re: [fhctech] Accessing Ancestry.com at a FHC
                            To: fhctech@yahoogroups.com
                            Date: Wednesday, March 3, 2010, 9:41 AM


                            >
                            >  
                            > On Wed, Mar 3, 2010 at 7:04 AM, Sue Maxwell <smaxwl@earthlink. net> wrote:
                            >>
                            >>
                            >>
                            >> If y...



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