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Remote Control & Maintenance of Your FHC Computers From Home

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  • Ronald Frye
    Fellow FHC Computer Specialists... In a recent conversation I had with Salt Lake s FHC Technical Support people, I had mentioned that it would be nice to not
    Message 1 of 6 , Jun 11, 2009
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      Fellow FHC Computer Specialists...
       
      In a recent conversation I had with Salt Lake's FHC Technical Support people, I had mentioned that it would be nice to not have to go into the family history center to do my maintenance on the computers, especially if someone calls me with a problem that has to be fixed now; in other words, it would be nice to take care of the problem from my home computer. IT CAN BE DONE, AND NOW I'M DOING SO!
       
      I would like to suggest that you investigate a FREE program called, LogMeIn. You can read more about it at their website:
       
       
      To read a review of the product, you can read about it at the following website:
       
       
      There are several variations of the program, with their individual merits, but the FREE version does just about everything I need to do. The pay versions are "out of our league". I consider the free version a joy to use and prevents me from having to travel long distances when one of the staff calls to say there's a problem with "computer so-and-so" that needs to be fixed now. I can now fix it from home!
       
      As far as I can tell, I can only log on to one computer at a time, so I mainly use the program for fixing a problem. I still go in on Fridays to do my regular maintenance; but if I can log on to all eight, I won't even need to do that. I'll let you know if there is a way. This is one SLICK tool.
       
      Enjoy!
       
      Sincerely,
       
      Ronald W. Frye
      Danville FHC Computer Specialist
       
    • Russell Hltn
      I ve used a similar program, GoTo Assist professionally. Yes, it is nice, but I d question if it s a good idea to use in a FHC. Keep in mind there is a
      Message 2 of 6 , Jun 11, 2009
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        I've used a similar program, GoTo Assist professionally. Yes, it is
        nice, but I'd question if it's a good idea to use in a FHC.

        Keep in mind there is a authorized way to remote FHC machines. If I
        remember the steps correctly, you have to register with FamilySearch
        as a STS, take the remote training, download the remote program and
        contact GSC to create a login for you.

        Of course, neither method works if the PC is off. I'm against leaving
        PCs on when no one is around as a regular thing.






        On Thu, Jun 11, 2009 at 9:37 AM, Ronald Frye<ronfrye@...> wrote:
        >
        >
        > Fellow FHC Computer Specialists...
        >
        > In a recent conversation I had with Salt Lake's FHC Technical Support
        > people, I had mentioned that it would be nice to not have to go into the
        > family history center to do my maintenance on the computers, especially if
        > someone calls me with a problem that has to be fixed now; in other words, it
        > would be nice to take care of the problem from my home computer. IT CAN BE
        > DONE, AND NOW I'M DOING SO!
        >
        > I would like to suggest that you investigate a FREE program called, LogMeIn.
        > You can read more about it at their website:
        >
        > https://secure.logmein.com/home.asp?lang=en
        >
        > To read a review of the product, you can read about it at the following
        > website:
        >
        > http://www.examiner.com/x-10847-NY-Telework-Examiner~y2009m6d1-Log-Me-In-Scotty
        >
        > There are several variations of the program, with their individual merits,
        > but the FREE version does just about everything I need to do. The pay
        > versions are "out of our league". I consider the free version a joy to use
        > and prevents me from having to travel long distances when one of the staff
        > calls to say there's a problem with "computer so-and-so" that needs to be
        > fixed now. I can now fix it from home!
        >
        > As far as I can tell, I can only log on to one computer at a time, so I
        > mainly use the program for fixing a problem. I still go in on Fridays to do
        > my regular maintenance; but if I can log on to all eight, I won't even need
        > to do that. I'll let you know if there is a way. This is one SLICK tool.
        >
        > Enjoy!
        >
        > Sincerely,
        >
        > Ronald W. Frye
        > Danville FHC Computer Specialist
        >
        >
        >
      • Terri J.
        What about using Wake on LAN? I ve been told that this would make it possible to access the computers even when turned off. I think I ve actually used it on a
        Message 3 of 6 , Jun 13, 2009
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          What about using Wake on LAN? I've been told that this would make it
          possible to access the computers even when turned off. I think I've
          actually used it on a computer once or twice (not FHC computers, though)
          and have been able to turn back on that computer that had shut down by
          itself after a power glitch, or an update, or whatever it was (hasn't
          happened for quite some time now, so don't recall the details).

          -Terri J.

          Russell Hltn wrote:
          >
          > Of course, neither method works if the PC is off. I'm against leaving
          > PCs on when no one is around as a regular thing.
          >
          >
          >
        • Ronald Frye
          Terry... I ve not heard of Wake . (I m not really an IT person or computer expert, even though I ve been doing the maintenance on our computers for 11 years
          Message 4 of 6 , Jun 13, 2009
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            Terry...
             
            I've not heard of "Wake". (I'm not really an IT person or computer expert, even though I've been doing the maintenance on our computers for 11 years now.) Can you tell me a little more about "Wake"? Sounds like that is something I could use, too.
             
            Ronald W. Frye
            Danville FHC Computer Specialist
             
             
             
            ----- Original Message -----
            From: Terri J.
            Sent: Saturday, June 13, 2009 1:37 PM
            Subject: Re: [fhctech] Remote Control & Maintenance of Your FHC Computers From Home

            What about using Wake on LAN? I've been told that this would make it
            possible to access the computers even when turned off. I think I've
            actually used it on a computer once or twice (not FHC computers, though)
            and have been able to turn back on that computer that had shut down by
            itself after a power glitch, or an update, or whatever it was (hasn't
            happened for quite some time now, so don't recall the details).

            -Terri J.

            Russell Hltn wrote:
            >
            > Of course, neither method works if the PC is off. I'm against leaving
            > PCs on when no one is around as a regular thing.
            >
            >
            >

          • Terri Jaskolka
            Yeah, I m not the expert either, though I ve also been called upon to provide the maintenance over the past several years, but hang around lots of people who
            Message 5 of 6 , Jun 13, 2009
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              Yeah, I'm not the "expert" either, though I've also been called upon to provide the maintenance over the past several years, but hang around lots of people who are, and of course, we have some on board with us here who can probably tell more about it than I can.
               
              Wake on LAN or WoL has to be supported by your computer's motherboard and may require a special cable to connect it to the network card (our computers are old enough that this is the case). You have to have the computer's MAC address in order to send the "wake-up" command over the internet and the computer must have at least stand-by power on the network card (you don't have to leave the whole system on, in other words).
               
              I haven't tried this on the FHC computers, though, and don't know if the "wake-up" command would make it through the SLC firewall, et al, but it seems worth trying if it will let us maintain remotely without needing someone onsite, or leaving computers on. And, maybe someone has already tried this and can let us know the results?...
               
              -Terri J.
              On Sat, Jun 13, 2009 at 4:52 PM, Ronald Frye <ronfrye@...> wrote:


              Terry...
               
              I've not heard of "Wake". (I'm not really an IT person or computer expert, even though I've been doing the maintenance on our computers for 11 years now.) Can you tell me a little more about "Wake"? Sounds like that is something I could use, too.
               
              Ronald W. Frye
              Danville FHC Computer Specialist
            • Russell Hltn
              WoL might be possible, but I don t know how you could get such a packet past a router much less a firewall. I think you d have to have something inside to
              Message 6 of 6 , Jun 13, 2009
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                WoL might be possible, but I don't know how you could get such a
                packet past a router much less a firewall. I think you'd have to have
                something "inside" to send the packet.

                As mentioned, the computer must support the feature. One quick way to
                check it is to look at the lights on the NIC. If they're active when
                the computer is "off", then there's a good chance that WoL will work
                if it receives the "magic packet".
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