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getting on internet

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  • Iowa Ribbon/Duncan
    Can someone help me get our FHC computer on line? We recieved a new Dell computer from SL and I can t get it on line. I called support yesterday and got the
    Message 1 of 22 , Mar 5, 2008
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      Can someone help me get our FHC computer on line?
      We recieved a "new" Dell computer from SL and I can't get it on line.  I called support yesterday and got the Odysy installed but they said that I would have to have our stake computer spc. come get it on line.  Well, we don't have a stake computer spec that is willing to come to us as we are quite a ways from the stake.  Is there someone that could help me viva internet (we have 2 computers) get this thing on line?  I will be going into the center this afternoon again.
      Linda
    • Skier
      ... What are the specific symptoms? Do the LAN (if hard-wired) lights flicker at all? Is an IP address assigned?
      Message 2 of 22 , Mar 5, 2008
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        On Wed, March 5, 2008 11:57 am, Iowa Ribbon/Duncan wrote:
        > Can someone help me get our FHC computer on line?
        > We recieved a "new" Dell computer from SL and I can't get it on line. I
        > called support yesterday and got the Odysy installed but they said that I
        > would have to have our stake computer spc. come get it on line. Well, we
        > don't have a stake computer spec that is willing to come to us as we are
        > quite a ways from the stake. Is there someone that could help me viva
        > internet (we have 2 computers) get this thing on line? I will be going
        > into the center this afternoon again.

        What are the specific symptoms? Do the LAN (if hard-wired) lights flicker
        at all? Is an IP address assigned?
      • gtempleman1@comcast.net
        If it is a hard wired connection then the Odyssey client is not needed, that is for Church-installed wireless systems. It would really help if the OP would
        Message 3 of 22 , Mar 5, 2008
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          If it is a hard wired connection then the Odyssey client is not needed, that is for Church-installed wireless systems. It would really help if the OP would give some specifics on their setup.
           
          As to the computer specialist, that is part of their calling. If they don't "want" to go to your unit, that information should go to the Stake President by way of your high council rep. If the person refuses to perform his calling he should be released and a new person called, IMHO.
           
          Gary Templeman
           
          -------------- Original message --------------
          From: "Skier" <ldsskier@...>

          > On Wed, March 5, 2008 11:57 am, Iowa Ribbon/Duncan wrote:
          > > Can someone help me get our FHC computer on line?
          > > We recieved a "new" Dell computer from SL and I can't get it on line. I
          > > called support yesterday and got the Odysy installed but they said that I
          > > would have to have our stake computer spc. come get it on line. Well, we
          > > don't have a stake computer spec that is willing to come to us as we are
          > > quite a ways from the stake. Is there someone that could help me viva
          > > internet (we have 2 computers) get this thing on line? I will be going
          > > into the center this afternoon again.
          >
          > What are the specific symptoms? Do the LAN (if hard-wired) lights flicker
          > at all? Is an IP address assigned?
          >
        • Russell Hltn
          ... Or at least find someone else to do it. I agree that if he won t do it or delegate it to someone who will, the Stake President should be informed.
          Message 4 of 22 , Mar 5, 2008
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            On Wed, Mar 5, 2008 at 7:44 AM, <gtempleman1@...> wrote:
            >
            > As to the computer specialist, that is part of their calling. If they don't
            > "want" to go to your unit, that information should go to the Stake President
            > by way of your high council rep. If the person refuses to perform his
            > calling he should be released and a new person called, IMHO.
            >

            Or at least find someone else to do it. I agree that if he won't do
            it or delegate it to someone who will, the Stake President should be
            informed.
          • Alan Whitcomb
            We don´t know if the Clerk´s office has the internet at your building. If so, it´s not an internet problem but more of a connecting to the router
            Message 5 of 22 , Mar 5, 2008
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              We don´t know if the Clerk´s office has the internet at your building.  If so, it´s not an internet problem but more of a "connecting to the router" problem. 

              We have the same problem here.. However we are not able to get ANY help.  Only two weeks ago were we told that many FHCs in our mission are not filling out their monthly reports correctly.  The only problem was we were not told of any changes..  This "reporting problem" is with  all the FHCs in our mission.  And without reports.. no help.

              Moral: Make sure you are filling out ALL the reports correctly, especially the reports you don´t know about.

              Alan



              On Wed, Mar 5, 2008 at 6:44 PM, <gtempleman1@...> wrote:

              If it is a hard wired connection then the Odyssey client is not needed, that is for Church-installed wireless systems. It would really help if the OP would give some specifics on their setup.
               
              As to the computer specialist, that is part of their calling. If they don't "want" to go to your unit, that information should go to the Stake President by way of your high council rep. If the person refuses to perform his calling he should be released and a new person called, IMHO.
               
              Gary Templeman
               
              -------------- Original message --------------
              From: "Skier" <ldsskier@...>

              > On Wed, March 5, 2008 11:57 am, Iowa Ribbon/Duncan wrote:
              > > Can someone help me get our FHC computer on line?
              > > We recieved a "new" Dell computer from SL and I can't get it on line. I
              > > called support yesterday and got the Odysy installed but they said that I
              > > would have to have our stake computer spc. come get it on line. Well, we
              > > don't have a stake computer spec that is willing to come to us as we are
              > > quite a ways from the stake. Is there someone that could help me viva
              > > internet (we have 2 computers) get this thing on line? I will be going
              > > into the center this afternoon again.
              >
              > What are the specific symptoms? Do the LAN (if hard-wired) lights flicker
              > at all? Is an IP address assigned?
              >
              __._,_.

            • gtempleman1@comcast.net
              Units in missions operate under some different rules. In the US we had only been doing quarterly reports, and now that I think about it, haven t recalled a
              Message 6 of 22 , Mar 5, 2008
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                Units in missions operate under some different rules. In the US we had only been doing quarterly reports, and now that I think about it, haven't recalled a request for even that recently. In any event, if the other computer is connected then the new one can too. The computer specialist is called to maintain ALL the computers in the stake, reports or no.
                 
                Gary Templeman
                 
                -------------- Original message --------------
                From: "Alan Whitcomb" <alan.whitcomb@...>
                We don�t know if the Clerk�s office has the internet at your building.  If so, it�s not an internet problem but more of a "connecting to the router" problem. 

                We have the same problem here.. However we are not able to get ANY help.  Only two weeks ago were we told that many FHCs in our mission are not filling out their monthly reports correctly.  The only problem was we were not told of any changes..  This "reporting problem" is with  all the FHCs in our mission.  And without reports.. no help.

                Moral: Make sure you are filling out ALL the reports correctly, especially the reports you don�t know about.

                Alan



                On Wed, Mar 5, 2008 at 6:44 PM, <gtempleman1@...> wrote:

                If it is a hard wired connection then the Odyssey client is not needed, that is for Church-installed wireless systems. It would really help if the OP would give some specifics on their setup.
                 
                As to the computer specialist, that is part of their calling. If they don't "want" to go to your unit, that information should go to the Stake President by way of your high council rep. If the person refuses to perform his calling he should be released and a new person called, IMHO.
                 
                Gary Templeman
                 
                -------------- Original message --------------
                From: "Skier" <ldsskier@...>

                > On Wed, March 5, 2008 11:57 am, Iowa Ribbon/Duncan wrote:
                > > Can someone help me get our FHC computer on line?
                > > We recieved a "new" Dell computer from SL and I can't get it on line. I
                > > called support yesterday and got the Odysy installed but they said that I
                > > would have to have our stake computer spc. come get it on line. Well, we
                > > don't have a stake computer spec that is willing to come to us as we are
                > > quite a ways from the stake. Is there someone that could help me viva
                > > internet (we have 2 computers) get this thing on line? I will be going
                > > into the center this afternoon again.
                >
                > What are the specific symptoms? Do the LAN (if hard-wired) lig hts flicker
                > at all? Is an IP address assigned?
                >
                __._,_.

              • g.duncan@mchsi.com
                the wireless adapter is on and seems to be working,,,I can t get odysy to athenticate. Signal says good, but I can t get a renewing of the IP address. ...
                Message 7 of 22 , Mar 5, 2008
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                  the wireless adapter is on and seems to be working,,,I can't get odysy to
                  athenticate. Signal says good, but I can't get a renewing of the IP address.


                  ---------------------- Original Message: ---------------------
                  From: "Skier" <ldsskier@...>
                  To: fhctech@yahoogroups.com
                  Subject: Re: {Disarmed} [fhctech] getting on internet
                  Date: Wed, 5 Mar 2008 17:06:09 +0000

                  > On Wed, March 5, 2008 11:57 am, Iowa Ribbon/Duncan wrote:
                  > > Can someone help me get our FHC computer on line?
                  > > We recieved a "new" Dell computer from SL and I can't get it on line. I
                  > > called support yesterday and got the Odysy installed but they said that I
                  > > would have to have our stake computer spc. come get it on line. Well, we
                  > > don't have a stake computer spec that is willing to come to us as we are
                  > > quite a ways from the stake. Is there someone that could help me viva
                  > > internet (we have 2 computers) get this thing on line? I will be going
                  > > into the center this afternoon again.
                  >
                  > What are the specific symptoms? Do the LAN (if hard-wired) lights flicker
                  > at all? Is an IP address assigned?
                  >
                  >
                • Russell Hltn
                  Try calling Global Connect 1-866-678-2763 It s a toll-free number. If that s a system the church setup (an not just the local Priesthood) they should be able
                  Message 8 of 22 , Mar 5, 2008
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                    Try calling Global Connect 1-866-678-2763

                    It's a toll-free number. If that's a system the church setup (an not
                    just the local Priesthood) they should be able to get you going.


                    On Wed, Mar 5, 2008 at 10:37 AM, <g.duncan@...> wrote:
                    > the wireless adapter is on and seems to be working,,,I can't get odysy to
                    > athenticate. Signal says good, but I can't get a renewing of the IP address.
                  • g.duncan@mchsi.com
                    called that number and they wouldn t do a thing,,,said to call SL,,same people I talked to yesterday. THey said to call stake. so now what am I supposed to
                    Message 9 of 22 , Mar 5, 2008
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                      called that number and they wouldn't do a thing,,,said to call SL,,same people
                      I talked to yesterday. THey said to call stake.
                      so now what am I supposed to do?


                      ---------------------- Original Message: ---------------------
                      From: "Russell Hltn" <RussellHltn@...>
                      To: fhctech@yahoogroups.com
                      Subject: Re: {Disarmed} [fhctech] getting on internet
                      Date: Wed, 5 Mar 2008 21:14:15 +0000

                      > Try calling Global Connect 1-866-678-2763
                      >
                      > It's a toll-free number. If that's a system the church setup (an not
                      > just the local Priesthood) they should be able to get you going.
                      >
                      >
                      > On Wed, Mar 5, 2008 at 10:37 AM, <g.duncan@...> wrote:
                      > > the wireless adapter is on and seems to be working,,,I can't get odysy to
                      > > athenticate. Signal says good, but I can't get a renewing of the IP address.
                    • g.duncan@mchsi.com
                      called that number and they wouldn t do a thing,,,said to call SL,,same people I talked to yesterday. THey said to call stake. so now what am I supposed to
                      Message 10 of 22 , Mar 5, 2008
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                        called that number and they wouldn't do a thing,,,said to call SL,,same people
                        I talked to yesterday. THey said to call stake.
                        so now what am I supposed to do?


                        ---------------------- Original Message: ---------------------
                        From: "Russell Hltn" <RussellHltn@...>
                        To: fhctech@yahoogroups.com
                        Subject: Re: {Disarmed} [fhctech] getting on internet
                        Date: Wed, 5 Mar 2008 21:14:15 +0000

                        > Try calling Global Connect 1-866-678-2763
                        >
                        > It's a toll-free number. If that's a system the church setup (an not
                        > just the local Priesthood) they should be able to get you going.
                        >
                        >
                        > On Wed, Mar 5, 2008 at 10:37 AM, <g.duncan@...> wrote:
                        > > the wireless adapter is on and seems to be working,,,I can't get odysy to
                        > > athenticate. Signal says good, but I can't get a renewing of the IP
                        address.
                      • g.duncan@mchsi.com
                        well I guess no one has any answers....so I am going home. called that number and they wouldn t do a thing,,,said to call SL,,same people I talked to
                        Message 11 of 22 , Mar 5, 2008
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                          well I guess no one has any answers....so I am going home.

                          called that number and they wouldn't do a thing,,,said to call SL,,same people
                          I talked to yesterday. THey said to call stake.
                          so now what am I supposed to do?


                          ---------------------- Original Message: ---------------------
                          From: "Russell Hltn" <RussellHltn@...>
                          To: fhctech@yahoogroups.com
                          Subject: Re: {Disarmed} [fhctech] getting on internet
                          Date: Wed, 5 Mar 2008 21:14:15 +0000

                          > Try calling Global Connect 1-866-678-2763
                          >
                          > It's a toll-free number. If that's a system the church setup (an not
                          > just the local Priesthood) they should be able to get you going.
                          >
                          >
                          > On Wed, Mar 5, 2008 at 10:37 AM, <g.duncan@...> wrote:
                          > > the wireless adapter is on and seems to be working,,,I can't get odysy to
                          > > athenticate. Signal says good, but I can't get a renewing of the IP
                          address.
                        • Russell Hltn
                          How are the other computers in the FHC connected? (maybe you ve said, but I ve forgotten).
                          Message 12 of 22 , Mar 5, 2008
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                            How are the other computers in the FHC connected? (maybe you've said,
                            but I've forgotten).
                          • Iowa Ribbon/Duncan
                            they are connected with wireless adapter to the cisco unit ... From: Russell Hltn To: fhctech@yahoogroups.com Sent: Wednesday, March 05, 2008 6:06 PM Subject:
                            Message 13 of 22 , Mar 5, 2008
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                              they are connected with wireless adapter to the cisco unit
                              ----- Original Message -----
                              Sent: Wednesday, March 05, 2008 6:06 PM
                              Subject: Re: {Disarmed} [fhctech] getting on internet

                              How are the other computers in the FHC connected? (maybe you've said,
                              but I've forgotten).


                              No virus found in this incoming message.
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                            • Dana Repouille
                              Well, it s really quite simple. You call Family History Support, and tell them YOU are the computer specialist. If they won t accept that, then you camp out on
                              Message 14 of 22 , Mar 5, 2008
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                                Well, it's really quite simple. You call Family History Support, and tell them YOU are the computer specialist. If they won't accept that, then you camp out on Brother Greene's doorstep until he or his assistant comes to help you.
                                 
                                Or, if they won't talk to a woman, have a man call them and tell them HE is the computer specialist. They don't have any way to verify that.
                                 
                                It would only take me four hours to drive to Ft Dodge, but I would have to do it on a Sunday when Family History Support is closed.
                                 
                                Dana
                                 

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                              • Russell Hltn
                                I guess the next question is who put in the wireless system. If the church did it, then I don t know why Global won t help. If it was something done by the
                                Message 15 of 22 , Mar 5, 2008
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                                  I guess the next question is who put in the wireless system. If the
                                  church did it, then I don't know why Global won't help. If it was
                                  something done by the local leadership, then it's difficult to figure
                                  out the existing settings are.

                                  Any way of running CAT5 network cable from the new computer to the
                                  Cisco box so you don't have to deal with the wireless?




                                  On Wed, Mar 5, 2008 at 2:36 PM, Iowa Ribbon/Duncan <g.duncan@...> wrote:
                                  >
                                  > they are connected with wireless adapter to the cisco unit
                                  >
                                • Dana Repouille
                                  If you call the Global Service Desk and give them a FHC unit number, they will tell you to call Family History Support. It s very annoying, because chances are
                                  Message 16 of 22 , Mar 5, 2008
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                                    If you call the Global Service Desk and give them a FHC unit number, they
                                    will tell you to call Family History Support. It's very annoying, because
                                    chances are very good that Family History Support will elevate your call
                                    right back to Global after they verify it is a network issue.

                                    Grrr

                                    -----Original Message-----
                                    From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
                                    Russell Hltn
                                    Sent: Wednesday, March 05, 2008 9:48 PM
                                    To: fhctech@yahoogroups.com
                                    Subject: Re: {Disarmed} [fhctech] getting on internet

                                    I guess the next question is who put in the wireless system. If the
                                    church did it, then I don't know why Global won't help. If it was
                                    something done by the local leadership, then it's difficult to figure
                                    out the existing settings are.

                                    Any way of running CAT5 network cable from the new computer to the
                                    Cisco box so you don't have to deal with the wireless?

                                    No virus found in this outgoing message.
                                    Checked by AVG Free Edition.
                                    Version: 7.5.516 / Virus Database: 269.21.5/1314 - Release Date: 3/5/2008
                                    6:38 PM
                                  • Gary Templeman
                                    IIRC the original question, there is at least one other computer that is connected (and I am assuming through the wireless) while the new one will not connect.
                                    Message 17 of 22 , Mar 5, 2008
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                                      IIRC the original question, there is at least one other computer that is
                                      connected (and I am assuming through the wireless) while the new one will
                                      not connect. Perhaps there is a way to use the one that is connecting to
                                      confirm all the connection settings. The password is probably masked, but if
                                      you can see it in a box as asterisks, you might be able to use something
                                      like Snadboy's Revelation
                                      http://www.softpedia.com/get/Security/Password-Managers-Generators/SnadBoy-s-Revelation.shtml
                                      to decrypt it so it could be entered into the new computer.

                                      Gary Templeman

                                      ----- Original Message -----
                                      From: "Russell Hltn" <RussellHltn@...>
                                      To: <fhctech@yahoogroups.com>
                                      Sent: Wednesday, March 05, 2008 7:47 PM
                                      Subject: Re: {Disarmed} [fhctech] getting on internet


                                      >I guess the next question is who put in the wireless system. If the
                                      > church did it, then I don't know why Global won't help. If it was
                                      > something done by the local leadership, then it's difficult to figure
                                      > out the existing settings are.
                                      >
                                      > Any way of running CAT5 network cable from the new computer to the
                                      > Cisco box so you don't have to deal with the wireless?
                                      >
                                      >
                                      >
                                      >
                                      > On Wed, Mar 5, 2008 at 2:36 PM, Iowa Ribbon/Duncan <g.duncan@...>
                                      > wrote:
                                      >>
                                      >> they are connected with wireless adapter to the cisco unit
                                      >>
                                      >
                                      >
                                      > Home Page: http://fhctech.org/
                                      > Community email addresses:
                                      > Post message: fhctech@yahoogroups.com
                                      > Subscribe: fhctech-subscribe@yahoogroups.com
                                      > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                                      > List owner: Rick@...
                                      > Shortcut URL to Yahoo! group page:
                                      > http://groups.yahoo.com/group/fhctech
                                      > Yahoo! Groups Links
                                      >
                                      >
                                      >
                                    • Iowa Ribbon/Duncan
                                      no. because it is in another room ... From: Russell Hltn To: fhctech@yahoogroups.com Sent: Wednesday, March 05, 2008 9:47 PM Subject: Re: {Disarmed} [fhctech]
                                      Message 18 of 22 , Mar 6, 2008
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                                        no. because it is in another room
                                        ----- Original Message -----
                                        Sent: Wednesday, March 05, 2008 9:47 PM
                                        Subject: Re: {Disarmed} [fhctech] getting on internet

                                        I guess the next question is who put in the wireless system. If the
                                        church did it, then I don't know why Global won't help. If it was
                                        something done by the local leadership, then it's difficult to figure
                                        out the existing settings are.

                                        Any way of running CAT5 network cable from the new computer to the
                                        Cisco box so you don't have to deal with the wireless?

                                        On Wed, Mar 5, 2008 at 2:36 PM, Iowa Ribbon/Duncan <g.duncan@mchsi. com> wrote:
                                        >
                                        > they are connected with wireless adapter to the cisco unit
                                        >


                                        No virus found in this incoming message.
                                        Checked by AVG Free Edition.
                                        Version: 7.5.516 / Virus Database: 269.21.4/1313 - Release Date: 3/5/2008 9:50 AM
                                      • Barb Allen
                                        If you go to the Online Guide at this link: http://www.familysearch.org/eng/library/fhcdirector/ , then on the home page go to resources topic and then click
                                        Message 19 of 22 , Mar 6, 2008
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                                          If you go to the Online Guide at this link:  http://www.familysearch.org/eng/library/fhcdirector/ , then on the home page go to resources topic and then click on this "I cannot connet to the Internet!", you may find some very useful and informative information there.  You also might want to check with your facilities manager as they are usually the ones who are installing the connections for Internet in the church buildings.  Contrary to what some are saying, Global does not do much anymore in handling the Internet problems.  You must call in to us and we transfer you over to our technical people.  Hope this helps.
                                           
                                          Sister Allen
                                          FHC Support Missionary 

                                          Iowa Ribbon/Duncan <g.duncan@...> wrote:
                                          no. because it is in another room
                                          ----- Original Message -----
                                          Sent: Wednesday, March 05, 2008 9:47 PM
                                          Subject: Re: {Disarmed} [fhctech] getting on internet

                                          I guess the next question is who put in the wireless system. If the
                                          church did it, then I don't know why Global won't help. If it was
                                          something done by the local leadership, then it's difficult to figure
                                          out the existing settings are.

                                          Any way of running CAT5 network cable from the new computer to the
                                          Cisco box so you don't have to deal with the wireless?

                                          On Wed, Mar 5, 2008 at 2:36 PM, Iowa Ribbon/Duncan <g.duncan@mchsi. com> wrote:
                                          >
                                          > they are connected with wireless adapter to the cisco unit
                                          >

                                          No virus found in this incoming message.
                                          Checked by AVG Free Edition.
                                          Version: 7.5.516 / Virus Database: 269.21.4/1313 - Release Date: 3/5/2008 9:50 AM


                                          Looking for last minute shopping deals? Find them fast with Yahoo! Search.

                                        • Iowa Ribbon/Duncan
                                          I tried to log on to that site but it said that I was not authorized ... From: Barb Allen To: fhctech@yahoogroups.com Sent: Thursday, March 06, 2008 2:22 PM
                                          Message 20 of 22 , Mar 6, 2008
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                                            I tried to log on to that site but it said that I was not authorized
                                            ----- Original Message -----
                                            Sent: Thursday, March 06, 2008 2:22 PM
                                            Subject: Re: {Disarmed} [fhctech] getting on internet

                                            If you go to the Online Guide at this link:  http://www.familyse arch.org/ eng/library/ fhcdirector/ , then on the home page go to resources topic and then click on this "I cannot connet to the Internet!", you may find some very useful and informative information there.  You also might want to check with your facilities manager as they are usually the ones who are installing the connections for Internet in the church buildings.  Contrary to what some are saying, Global does not do much anymore in handling the Internet problems.  You must call in to us and we transfer you over to our technical people.  Hope this helps.
                                             
                                            Sister Allen
                                            FHC Support Missionary 

                                            Iowa Ribbon/Duncan <g.duncan@mchsi. com> wrote:
                                            no. because it is in another room
                                            ----- Original Message -----
                                            Sent: Wednesday, March 05, 2008 9:47 PM
                                            Subject: Re: {Disarmed} [fhctech] getting on internet

                                            I guess the next question is who put in the wireless system. If the
                                            church did it, then I don't know why Global won't help. If it was
                                            something done by the local leadership, then it's difficult to figure
                                            out the existing settings are.

                                            Any way of running CAT5 network cable from the new computer to the
                                            Cisco box so you don't have to deal with the wireless?

                                            On Wed, Mar 5, 2008 at 2:36 PM, Iowa Ribbon/Duncan <g.duncan@mchsi. com> wrote:
                                            >
                                            > they are connected with wireless adapter to the cisco unit
                                            >

                                            No virus found in this incoming message.
                                            Checked by AVG Free Edition.
                                            Version: 7.5.516 / Virus Database: 269.21.4/1313 - Release Date: 3/5/2008 9:50 AM


                                            Looking for last minute shopping deals? Find them fast with Yahoo! Search.


                                            No virus found in this incoming message.
                                            Checked by AVG Free Edition.
                                            Version: 7.5.516 / Virus Database: 269.21.6/1315 - Release Date: 3/6/2008 9:07 AM
                                          • Iowa Ribbon/Duncan
                                            I am not the director only the consultant and FHC worker. the Director knows nothing about computers and always asks me to to do all this. I don t mind doing
                                            Message 21 of 22 , Mar 6, 2008
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                                              I am not the director only the consultant and FHC worker.  the Director knows nothing about computers and always asks me to to do all this.  I don't mind doing it if I can.
                                              ----- Original Message -----
                                              Sent: Thursday, March 06, 2008 2:22 PM
                                              Subject: Re: {Disarmed} [fhctech] getting on internet

                                              If you go to the Online Guide at this link:  http://www.familyse arch.org/ eng/library/ fhcdirector/ , then on the home page go to resources topic and then click on this "I cannot connet to the Internet!", you may find some very useful and informative information there.  You also might want to check with your facilities manager as they are usually the ones who are installing the connections for Internet in the church buildings.  Contrary to what some are saying, Global does not do much anymore in handling the Internet problems.  You must call in to us and we transfer you over to our technical people.  Hope this helps.
                                               
                                              Sister Allen
                                              FHC Support Missionary 

                                              Iowa Ribbon/Duncan <g.duncan@mchsi. com> wrote:
                                              no. because it is in another room
                                              ----- Original Message -----
                                              Sent: Wednesday, March 05, 2008 9:47 PM
                                              Subject: Re: {Disarmed} [fhctech] getting on internet

                                              I guess the next question is who put in the wireless system. If the
                                              church did it, then I don't know why Global won't help. If it was
                                              something done by the local leadership, then it's difficult to figure
                                              out the existing settings are.

                                              Any way of running CAT5 network cable from the new computer to the
                                              Cisco box so you don't have to deal with the wireless?

                                              On Wed, Mar 5, 2008 at 2:36 PM, Iowa Ribbon/Duncan <g.duncan@mchsi. com> wrote:
                                              >
                                              > they are connected with wireless adapter to the cisco unit
                                              >

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                                            • Bill Henderson
                                              After reading the history of your problem and the replies, I need to know a few things and may be able to offer a thing or two. Questions: 1. Is your FHC
                                              Message 22 of 22 , Mar 20, 2008
                                              • 0 Attachment
                                                After reading the history of your problem and the replies, I need to know a few things and may be able to offer a thing or two.  Questions:
                                                1. Is your FHC wireless or cable (it appears wireless, but no one has asked)?
                                                2. What is your skill level?  Do you know networking?  Familiar with wireless networking and authentication? If not don't feel alone, most don't.
                                                3. Are you familiar with the layout of your network?
                                                4. Do you know the range of IP addresses assinged to your FHC?
                                                5. Do you have one or more PC running successfully at your FHC?  How are they connected to the internet?
                                                 
                                                I am going to assume that you are using a wireless network and respond to that.
                                                First, if you are using Odyssey, you should have a Cisco AIRONET Access Point running a RADIUS based authentication system on a wireless network. 
                                                    Working from the telephone line to your PC, you should have a DSL modem, then a PIX 501 (or similar) Firewall, then a Cisco Aironet Access Point (wireless router), then your PC which should have an external wireless transceiver with antenna (at least, that is what they sent my FHC).  That is the order in which the boxes between the outside world and your PC should appear.  The Cisco Aironet performs the RADIUS authentication and the Odyssey software responds to it.  You may also have to setup the PC to accept Extended Access Protocol (EAP) to use RADIUS (my network is cable oriented so I don't know whether Odyssey handles all that or not). 
                                                    Call Global Services once more and ask them what IP range is assigned to your FHC (if you are using DHCP, for dynamic IP assignments, it shouldn't matter.  But, it good to know, so you can check what your PC is receiving for an address).  While you are at it see if they can't help you connect your wireless tranceiver through the AIRONET access point.  If not, see if FHC Support Center (1-800-406-1830) can help.  Open a CMD window (the old DOS window) and type IPCONFIG -ALL, and see what comes up.  It should be 10.nnn.nnn.nnn and not Microsoft's default address 254.169.nnn.nnn.  Try PINGing your firewall (usually the first IP address in your range - another reason to know your IP range).  Dont forget you may have workgroup and other settings that need to be changed. 
                                                 
                                                If you have other PCs that work in your FHC, try to set the new PC up the same way as a successful PC is setup.  If all else fails and it is feasible to go cable to that PC, go directly between the PC and the firewall (bypassing the wireless tranceiver and the Aironet access point).  If you can get the PC on the internet via cable then at least you know the wireless setup is incorrect (to that PC).  A cable connection doesn't need authentication protocols for security like wireless and you should be able to setup basic connection info and connect to the internet without serious difficulty.  Isolating the problem is very important toward solving it.
                                                 
                                                Finally, if this explanation is meaningless to you, you are probably way over your head and really need an experienced person to set it up for you.   
                                                 
                                                Bill Henderson, Santa Clara FHC

                                                Iowa Ribbon/Duncan <g.duncan@...> wrote:
                                                they are connected with wireless adapter to the cisco unit
                                                ----- Original Message -----
                                                Sent: Wednesday, March 05, 2008 6:06 PM
                                                Subject: Re: {Disarmed} [fhctech] getting on internet

                                                How are the other computers in the FHC connected? (maybe you've said,
                                                but I've forgotten).

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