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DOS Family Search and Windows XP

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  • Ronald Frye
    Fellow FHC Techs... Our network version of Family Search was working wonderfully under Windows 2000, but now that we ve upgraded to Windows XP, the following
    Message 1 of 12 , Feb 20, 2008
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      Fellow FHC Techs...
       
      Our network version of Family Search was working wonderfully under Windows 2000, but now that we've upgraded to Windows XP, the following occurs...
       
      1.) When logged on as an Administrator, Family Search still works just great.
       
      2.) When logged on as a Patron (Power User), Family Search opens, but when you try to do a search in any database, the screen goes blank and nothing else happens. The only way to move on is to reboot the computer.
       
      We still need to use the Scottish Church Records database of Family Search, so I'd like to get this working again. Any ideas?
       
      Thanks in advance,
       
      Ronald W. Frye
      Danville FHC Computer Specialist
       
    • Russell Hltn
      Set the rights to C: PAS directory for everyone to have full rights. Under Win2000, that was the default for C: Under WinXP with it s tighter security, the
      Message 2 of 12 , Feb 20, 2008
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        Set the rights to C:\PAS directory for everyone to have full rights.

        Under Win2000, that was the default for C:\

        Under WinXP with it's tighter security, the rights for non-admins was limited.



        On Wed, Feb 20, 2008 at 1:11 PM, Ronald Frye <ronfrye@...> wrote:
        >
        > Fellow FHC Techs...
        >
        > Our network version of Family Search was working wonderfully under Windows
        > 2000, but now that we've upgraded to Windows XP, the following occurs...
        >
        > 1.) When logged on as an Administrator, Family Search still works just
        > great.
        >
        > 2.) When logged on as a Patron (Power User), Family Search opens, but when
        > you try to do a search in any database, the screen goes blank and nothing
        > else happens. The only way to move on is to reboot the computer.
        >
        > We still need to use the Scottish Church Records database of Family Search,
        > so I'd like to get this working again. Any ideas?
        >
        > Thanks in advance,
        >
        > Ronald W. Frye
        > Danville FHC Computer Specialist
      • register
        In our FHC we have 2 computers that frequently display disconnected network drive . The means that FamilySearch will not work, neither will Temple Ready. It
        Message 3 of 12 , Feb 27, 2008
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          In our FHC we have 2 computers that frequently display “disconnected network drive”.  The means that FamilySearch will not work, neither will Temple Ready.  It also affects access to the network printer.  When I check the mapping of these drives it is indicated that they will be reconnected on logon but they do not.

           

          Any ideas?

           

          Eric

        • Russell Hltn
          I think they will reconnect as soon as something asks for the connection. For example if you click on the drive letter in Windows Explorer. There was some
          Message 4 of 12 , Feb 27, 2008
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            I think they will reconnect as soon as something asks for the
            connection. For example if you click on the drive letter in Windows
            Explorer.

            There was some conversation about "time outs" that led to the
            disconnect. You might want to search the older messages to look at
            that.


            On Wed, Feb 27, 2008 at 3:16 PM, register <emregister@...> wrote:
            >
            >
            >
            > In our FHC we have 2 computers that frequently display "disconnected network
            > drive". The means that FamilySearch will not work, neither will Temple
            > Ready. It also affects access to the network printer. When I check the
            > mapping of these drives it is indicated that they will be reconnected on
            > logon but they do not.
            >
            >
            >
            > Any ideas?
            >
            >
          • register
            I will search old message, thanks. They do reconnect with the use of Windows explorer. They do not reconnect if temple ready attempts to access the drive.
            Message 5 of 12 , Feb 27, 2008
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              I will search old message, thanks.  They do reconnect with the use of Windows explorer.  They do not reconnect if temple ready attempts to access the drive.

               

              Eric

               

              Message-----
              From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of Russell Hltn
              Sent:
              February 27, 2008 7:02 PM
              To: fhctech@yahoogroups.com
              Subject: Re: [fhctech] disconnected network drive

               

              I think they will reconnect as soon as something asks for the
              connection. For example if you click on the drive letter in Windows
              Explorer.

              There was some conversation about "time outs" that led to the
              disconnect. You might want to search the older messages to look at
              that.

              On Wed, Feb 27, 2008 at 3:16 PM, register <emregister@shaw. ca> wrote:

              >
              >
              >
              > In our FHC we have 2 computers that frequently display "disconnected
              network
              > drive". The means that FamilySearch will not work, neither will
              Temple
              > Ready. It also affects access to the network printer. When I check the
              > mapping of these drives it is indicated that they will be reconnected on
              > logon but they do not.
              >
              >
              >
              > Any ideas?
              >
              >

            • Terri J.
              We ve had a similar problem and have checked for solutions. None found yet (we ve changed registry settings and run bat files, per solutions found online),
              Message 6 of 12 , Feb 27, 2008
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              • register
                I was going to try the batch file route but after your message I am no longer sure. Our solution is the same as yours and it is a pretty easy fix. However, I
                Message 7 of 12 , Feb 27, 2008
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                  I was going to try the batch file route but after your message I am no longer sure.  Our solution is the same as yours and it is a pretty easy fix.  However, I think the only time the fix is ever tried is when I am there to walk them through it.  I have instructions for this at every computer but I sometime wonder if they are ever read.  These instructions must be valuable for they are constantly disappearing. 

                   

                  I like your idea of keeping the window open.  However, we have some subscriptions assigned to specific computers and if the patron logs off or closes the window then the login and password must be dug up again.  Signs say ‘don’t do this’ but we have a very neat and tidy group of patrons and staffers and they allow themselves only one window.  If ever I sit at a machine and find more windows open or on taskbar I know that I was the last one to use the machine.  Neatness is not always all that it is made out to be.

                   

                  Eric

                   

                  Subject: RE: [fhctech] disconnected network drive

                   

                  We've had a similar problem and have checked for solutions. None found yet (we've changed registry settings and run bat files, per solutions found online), except we have found that if you open "My Computer" and doubleclick on the disconnected drive icon, it will reconnect and then we can run TempleReady over the network again. We leave the "My Computer" window open until we are done. Don't know that it matters, but at least we have the reassurance of seeing that connection. :)

                   

                  -Terri J.

                   


                  From: fhctech@yahoogroups .com [mailto:fhctech@ yahoogroups. com] On Behalf Of register
                  Sent: Wednesday, February 27, 2008 11:31 PM
                  To: fhctech@yahoogroups .com
                  Subject: RE: [fhctech] disconnected network drive

                  I will search old message, thanks.  They do reconnect with the use of Windows explorer.  They do not reconnect if temple ready attempts to access the drive.

                   

                  Eric

                   

                  Message-----
                  From: fhctech@yahoogroups .com [mailto:fhctech@ yahoogroups. com] On Behalf Of Russell Hltn
                  Sent: February 27, 2008 7:02 PM
                  To: fhctech@yahoogroups .com
                  Subject: Re: [fhctech] disconnected network drive

                   

                  I think they will reconnect as soon as something asks for the
                  connection. For example if you click on the drive letter in Windows
                  Explorer.

                  There was some conversation about "time outs" that led to the
                  disconnect. You might want to search the older messages to look at
                  that.

                  On Wed, Feb 27, 2008 at 3:16 PM, register <emregister@shaw. ca> wrote:
                  >
                  >
                  >
                  > In our FHC we have 2 computers that frequently display "disconnected network
                  > drive". The means that FamilySearch will not work, neither will Temple
                  > Ready. It also affects access to the network printer. When I check the
                  > mapping of these drives it is indicated that they will be reconnected on
                  > logon but they do not.
                  >
                  >
                  >
                  > Any ideas?
                  >
                  >

                   

                   

                  No virus found in this outgoing message.
                  Checked by AVG Free Edition.
                  Version: 7.5.516 / Virus Database: 269.21.0/1296 - Release Date: 2/24/2008 12:19 PM

                • Gary Templeman
                  Have you tried changing the TRW settings from a mapped drive letter to a UNC path? We don t seem to have a problem with dropped connections that way. Or, you
                  Message 8 of 12 , Feb 27, 2008
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                    Have you tried changing the TRW settings from a mapped drive letter to a UNC
                    path? We don't seem to have a problem with dropped connections that way.

                    Or, you could create a batch file that first runs "net use" to connect the
                    drive, then launches TRW. Then change the TRW shortcut to point to the batch
                    file.

                    Gary Templeman

                    ----- Original Message -----
                    From: "register" <emregister@...>
                    To: <fhctech@yahoogroups.com>
                    Sent: Wednesday, February 27, 2008 9:21 PM
                    Subject: RE: [fhctech] disconnected network drive


                    I was going to try the batch file route but after your message I am no
                    longer sure. Our solution is the same as yours and it is a pretty easy fix.
                    However, I think the only time the fix is ever tried is when I am there to
                    walk them through it. I have instructions for this at every computer but I
                    sometime wonder if they are ever read. These instructions must be valuable
                    for they are constantly disappearing.



                    I like your idea of keeping the window open. However, we have some
                    subscriptions assigned to specific computers and if the patron logs off or
                    closes the window then the login and password must be dug up again. Signs
                    say 'don't do this' but we have a very neat and tidy group of patrons and
                    staffers and they allow themselves only one window. If ever I sit at a
                    machine and find more windows open or on taskbar I know that I was the last
                    one to use the machine. Neatness is not always all that it is made out to
                    be.



                    Eric



                    Subject: RE: [fhctech] disconnected network drive



                    We've had a similar problem and have checked for solutions. None found yet
                    (we've changed registry settings and run bat files, per solutions found
                    online), except we have found that if you open "My Computer" and doubleclick
                    on the disconnected drive icon, it will reconnect and then we can run
                    TempleReady over the network again. We leave the "My Computer" window open
                    until we are done. Don't know that it matters, but at least we have the
                    reassurance of seeing that connection. :)



                    -Terri J.




                    _____


                    From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
                    register
                    Sent: Wednesday, February 27, 2008 11:31 PM
                    To: fhctech@yahoogroups.com
                    Subject: RE: [fhctech] disconnected network drive

                    I will search old message, thanks. They do reconnect with the use of
                    Windows explorer. They do not reconnect if temple ready attempts to access
                    the drive.



                    Eric



                    Message-----
                    From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
                    Russell Hltn
                    Sent: February 27, 2008 7:02 PM
                    To: fhctech@yahoogroups.com
                    Subject: Re: [fhctech] disconnected network drive



                    I think they will reconnect as soon as something asks for the
                    connection. For example if you click on the drive letter in Windows
                    Explorer.

                    There was some conversation about "time outs" that led to the
                    disconnect. You might want to search the older messages to look at
                    that.

                    On Wed, Feb 27, 2008 at 3:16 PM, register <emregister@shaw.
                    <mailto:emregister%40shaw.ca> ca> wrote:
                    >
                    >
                    >
                    > In our FHC we have 2 computers that frequently display "disconnected
                    network
                    > drive". The means that FamilySearch will not work, neither will Temple
                    > Ready. It also affects access to the network printer. When I check the
                    > mapping of these drives it is indicated that they will be reconnected on
                    > logon but they do not.
                    >
                    >
                    >
                    > Any ideas?
                    >
                    >





                    No virus found in this outgoing message.
                    Checked by AVG Free Edition.
                    Version: 7.5.516 / Virus Database: 269.21.0/1296 - Release Date: 2/24/2008
                    12:19 PM
                  • Gary Templeman
                    You may also want to read this for some ideas. http://support.microsoft.com/kb/297684 Gary ... From: register To:
                    Message 9 of 12 , Feb 27, 2008
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                      You may also want to read this for some ideas.
                      http://support.microsoft.com/kb/297684

                      Gary

                      ----- Original Message -----
                      From: "register" <emregister@...>
                      To: <fhctech@yahoogroups.com>
                      Sent: Wednesday, February 27, 2008 9:21 PM
                      Subject: RE: [fhctech] disconnected network drive


                      I was going to try the batch file route but after your message I am no
                      longer sure. Our solution is the same as yours and it is a pretty easy fix.
                      However, I think the only time the fix is ever tried is when I am there to
                      walk them through it. I have instructions for this at every computer but I
                      sometime wonder if they are ever read. These instructions must be valuable
                      for they are constantly disappearing.



                      I like your idea of keeping the window open. However, we have some
                      subscriptions assigned to specific computers and if the patron logs off or
                      closes the window then the login and password must be dug up again. Signs
                      say 'don't do this' but we have a very neat and tidy group of patrons and
                      staffers and they allow themselves only one window. If ever I sit at a
                      machine and find more windows open or on taskbar I know that I was the last
                      one to use the machine. Neatness is not always all that it is made out to
                      be.



                      Eric



                      Subject: RE: [fhctech] disconnected network drive



                      We've had a similar problem and have checked for solutions. None found yet
                      (we've changed registry settings and run bat files, per solutions found
                      online), except we have found that if you open "My Computer" and doubleclick
                      on the disconnected drive icon, it will reconnect and then we can run
                      TempleReady over the network again. We leave the "My Computer" window open
                      until we are done. Don't know that it matters, but at least we have the
                      reassurance of seeing that connection. :)



                      -Terri J.




                      _____


                      From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
                      register
                      Sent: Wednesday, February 27, 2008 11:31 PM
                      To: fhctech@yahoogroups.com
                      Subject: RE: [fhctech] disconnected network drive

                      I will search old message, thanks. They do reconnect with the use of
                      Windows explorer. They do not reconnect if temple ready attempts to access
                      the drive.



                      Eric



                      Message-----
                      From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of
                      Russell Hltn
                      Sent: February 27, 2008 7:02 PM
                      To: fhctech@yahoogroups.com
                      Subject: Re: [fhctech] disconnected network drive



                      I think they will reconnect as soon as something asks for the
                      connection. For example if you click on the drive letter in Windows
                      Explorer.

                      There was some conversation about "time outs" that led to the
                      disconnect. You might want to search the older messages to look at
                      that.

                      On Wed, Feb 27, 2008 at 3:16 PM, register <emregister@shaw.
                      <mailto:emregister%40shaw.ca> ca> wrote:
                      >
                      >
                      >
                      > In our FHC we have 2 computers that frequently display "disconnected
                      network
                      > drive". The means that FamilySearch will not work, neither will Temple
                      > Ready. It also affects access to the network printer. When I check the
                      > mapping of these drives it is indicated that they will be reconnected on
                      > logon but they do not.
                      >
                      >
                      >
                      > Any ideas?
                      >
                      >





                      No virus found in this outgoing message.
                      Checked by AVG Free Edition.
                      Version: 7.5.516 / Virus Database: 269.21.0/1296 - Release Date: 2/24/2008
                      12:19 PM
                    • register
                      I don t understand TRW and UNC. Can you direct me somewhere please. Have you tried changing the TRW settings from a mapped drive letter to a UNC path? We
                      Message 10 of 12 , Feb 28, 2008
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                        I don’t understand TRW and UNC.  Can you direct me somewhere please.

                         

                         

                        Have you tried changing the TRW settings from a mapped drive letter to a UNC
                        path? We don't seem to have a problem with dropped connections that way.

                        Or, you could create a batch file that first runs "net use" to connect the
                        drive, then launches TRW. Then change the TRW shortcut to point to the batch
                        file.

                        Gary Templeman

                        ----- Original Message -----
                        From: "register" <emregister@shaw. ca>
                        To: <fhctech@yahoogroups .com>
                        Sent: Wednesday, February 27, 2008 9:21 PM
                        Subject: RE: [fhctech] disconnected network drive

                        I was going to try the batch file route but after your message I am no
                        longer sure. Our solution is the same as yours and it is a pretty easy fix.
                        However, I think the only time the fix is ever tried is when I am there to
                        walk them through it. I have instructions for this at every computer but I
                        sometime wonder if they are ever read. These instructions must be valuable
                        for they are constantly disappearing.

                        I like your idea of keeping the window open. However, we have some
                        subscriptions assigned to specific computers and if the patron logs off or
                        closes the window then the login and password must be dug up again. Signs
                        say 'don't do this' but we have a very neat and tidy group of patrons and
                        staffers and they allow themselves only one window. If ever I sit at a
                        machine and find more windows open or on taskbar I know that I was the last
                        one to use the machine. Neatness is not always all that it is made out to
                        be.

                        Eric

                        Subject: RE: [fhctech] disconnected network drive

                        We've had a similar problem and have checked for solutions. None found yet
                        (we've changed registry settings and run bat files, per solutions found
                        online), except we have found that if you open "My Computer" and doubleclick
                        on the disconnected drive icon, it will reconnect and then we can run
                        TempleReady over the network again. We leave the "My Computer" window open
                        until we are done. Don't know that it matters, but at least we have the
                        reassurance of seeing that connection. :)

                        -Terri J.

                        _____

                        From: fhctech@yahoogroups .com [mailto:fhctech@yahoogroups .com] On Behalf Of
                        register
                        Sent: Wednesday, February 27, 2008 11:31 PM
                        To: fhctech@yahoogroups .com
                        Subject: RE: [fhctech] disconnected network drive

                        I will search old message, thanks. They do reconnect with the use of
                        Windows explorer. They do not reconnect if temple ready attempts to access
                        the drive.

                        Eric

                        Message-----
                        From: fhctech@yahoogroups .com [mailto:fhctech@yahoogroups .com] On Behalf Of
                        Russell Hltn
                        Sent: February 27, 2008 7:02 PM
                        To: fhctech@yahoogroups .com
                        Subject: Re: [fhctech] disconnected network drive

                        I think they will reconnect as soon as something asks for the
                        connection. For example if you click on the drive letter in Windows
                        Explorer.

                        There was some conversation about "time outs" that led to the
                        disconnect. You might want to search the older messages to look at
                        that.

                        On Wed, Feb 27, 2008 at 3:16 PM, register <emregister@ shaw.
                        <mailto:emregister% 40shaw.ca> ca> wrote:
                        >
                        >
                        >
                        > In our FHC we have 2 computers that frequently display "disconnected
                        network
                        > drive". The means that FamilySearch will not work, neither will Temple
                        > Ready. It also affects access to the network printer. When I check the
                        > mapping of these drives it is indicated that they will be reconnected on
                        > logon but they do not.
                        >
                        >
                        >
                        > Any ideas?
                        >
                        >

                        No virus found in this outgoing message.
                        Checked by AVG Free Edition.
                        Version: 7.5.516 / Virus Database: 269.21.0/1296 - Release Date: 2/24/2008
                        12:19 PM

                      • Russell Hltn
                        TRW = TempleReady (Windows) UNC is a different way to connecting to a shared directory on a server. First, let s cover Mapped drive . That s where you
                        Message 11 of 12 , Feb 28, 2008
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                          TRW = TempleReady (Windows)

                          UNC is a different way to connecting to a shared directory on a
                          server. First, let's cover "Mapped drive". That's where you create a
                          drive letter that points to the server (Like F:). UNC is much like
                          URL that you type into a web browser, but the slashes go the other
                          way. An example is \\server\IGI

                          By installing TRW by using UNC, then TRW doesn't care if that drive is
                          mapped or not.


                          On Thu, Feb 28, 2008 at 4:47 AM, register <emregister@...> wrote:
                          >
                          >
                          >
                          > I don't understand TRW and UNC. Can you direct me somewhere please.
                          >
                          >
                        • register
                          Thanks, I will give it a try. Eric TRW = TempleReady (Windows) UNC is a different way to connecting to a shared directory on a server. First, let s cover
                          Message 12 of 12 , Feb 28, 2008
                          • 0 Attachment

                            Thanks, I will give it a try.

                             

                            Eric

                             

                            TRW = TempleReady (Windows)

                            UNC is a different way to connecting to a shared directory on a
                            server. First, let's cover "Mapped drive". That's where you create a
                            drive letter that points to the server (Like F:). UNC is much like
                            URL that you type into a web browser, but the slashes go the other
                            way. An example is \\server\
                            IGI

                            By installing TRW by using UNC, then TRW doesn't care if that drive is
                            mapped or not.

                            On Thu, Feb 28, 2008 at 4:47 AM, register <emregister@shaw. ca> wrote:

                            >
                            >
                            >
                            > I don't understand TRW and UNC. Can you direct me somewhere please.
                            >
                            >

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