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RE: [fhctech] Symantec Antivirus Installation Instructions

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  • Dana Repouille
    At our FHC today, 7 of the 8 computers were updated. I think the other one didn t take because LANDesk could not uninstall CSAV. I had deleted the C: av
    Message 1 of 17 , Oct 7, 2006
      At our FHC today, 7 of the 8 computers were updated. I think the other one
      didn't take because LANDesk could not uninstall CSAV. I had deleted the
      C:\av directory, which is required to uninstall CSAV.

      I reinstalled CSAV to recreate C:\av, and rebooted a couple times, but
      LANDesk didn't kick in. I called Global Support, and they told me to wait
      until Tuesday when we open again to see if LANDesk kicks in on that last
      computer.

      Dana in Council Bluffs
    • Dana A. Repouille
      I popped into the FHC today and poked around Program Files on the computer that was not yet updated. I found CAVtoSAV1.0.exe in the folder: C: Program
      Message 2 of 17 , Oct 8, 2006
        I popped into the FHC today and poked around Program Files on the
        computer that was not yet updated.

        I found CAVtoSAV1.0.exe in the folder:
        C:\Program Files\LANDesk\LDClient\sdmcache\packages

        I took a chance and ran it. Within two minutes, CAV was gone and SAV
        was running.

        Dana in Council Bluffs

        --- In fhctech@yahoogroups.com, "Dana Repouille" <drepouille@...> wrote:
        >
        > At our FHC today, 7 of the 8 computers were updated. I think the
        other one
        > didn't take because LANDesk could not uninstall CSAV. I had deleted
        the
        > C:\av directory, which is required to uninstall CSAV.
        >
        > I reinstalled CSAV to recreate C:\av, and rebooted a couple times, but
        > LANDesk didn't kick in. I called Global Support, and they told me to
        wait
        > until Tuesday when we open again to see if LANDesk kicks in on that
        last
        > computer.
        >
        > Dana in Council Bluffs
        >
      • eauga2000
        SAV has been installed on our 5 client machines for about 5 days. 4 of the 5 has the SAV icon in the system tray. The 5th system has SAV installed and running
        Message 3 of 17 , Oct 8, 2006
          SAV has been installed on our 5 client machines for about 5 days. 4 of
          the 5 has the SAV icon in the system tray. The 5th system has SAV
          installed and running but the icon isn't showing. I poked around the
          config dialog but haven't found how to get the icon into the tray?
          Ed...
        • Terri J.
          We just (this Sunday evening) got Symantec installed on most of our computers and I noticed the same thing on one of them. There was no icon in the tray but
          Message 4 of 17 , Oct 8, 2006
            We just (this Sunday evening) got Symantec installed on most of our computers and I noticed the same thing on one of them. There was no icon in the tray but the program showed up in the Start>Program menu. I am assuming this shouldn't be a problem as long as the installation happened?
             
            Two computers did not get an install, at least not before I left, but I left the machines on so they would have a chance to. :)
             
             - Terri J.


            From: fhctech@yahoogroups.com [mailto:fhctech@yahoogroups.com] On Behalf Of eauga2000
            Sent: Sunday, October 08, 2006 5:26 PM
            To: fhctech@yahoogroups.com
            Subject: [fhctech] Re: Symantec Antivirus Installation Instructions

            SAV has been installed on our 5 client machines for about 5 days. 4 of
            the 5 has the SAV icon in the system tray. The 5th system has SAV
            installed and running but the icon isn't showing. I poked around the
            config dialog but haven't found how to get the icon into the tray?
            Ed...

            __.
            .

             


            --
            No virus found in this outgoing message.
            Checked by AVG Free Edition.
            Version: 7.1.407 / Virus Database: 268.13.1/466 - Release Date: 10/7/2006

          • Merlin R Kitchen
            At the Family History Training center in Provo, we had 24 of our 33 computer remove the Command Antivirus program and acquire the Symantec Antivirus program
            Message 5 of 17 , Oct 12, 2006
              At the Family History Training center in Provo, we had 24 of our 33 computer remove the Command Antivirus program and acquire the Symantec Antivirus program  over a 2 day period.  In spite of leaving the others on overnight and all day Saturday, they would not update.  So I "encouraged" them with the following steps:  (don't do steps 1 and 2 unless you know how to reinstall the Command antivirus and you have the passwords to do so)
                 1. I logged on as administrator, and uninstalled the Command.com antivirus
                 2. I got on to the website for the Command antivirus at http://www.authentium.com/ and reinstalled the Command antivirus and updated to the latest database.
                 3. I got on the website http://remote.familysearch.org/ and installed LanDesk again
               
              They all updated within about 4 hours.  Steps 1 and 2 may not be necessary--on one machine I just did step 3 and it worked.
              They all update their virus database daily.
               
              I have a question:  Is there any way that I can tell Symantec or Landesk when to do the updating and when to do the scanning?  I don't want all of the computers trying to update their virus database at the same time, and maybe in some cases not right after the computers are turned on.  Some centers have a split shift when there are no patrons there, the centers are closed, but the computers are left on between the shifts.  Anyone knowledgeable about both LanDesk and Symantec know the details?
               
              Merlin Kitchen
               
              On Sat, 7 Oct 2006 16:14:28 -0700 (PDT) Rebecca Christensen <rchristen@...> writes:
              Unless it occurred today, it hasn't happened at our FHC either. 
               
              Rebecca Christensen
              Lawrence KS FHC

              Dick Coltrin <dickc1@...> wrote:
              It never happened at our FHC, When is it going to occur?

              dick
              Shoreline FHC

              On 9/29/06, Michael Provard <provardmr@ldschurch .org> wrote:
              Family History Center Directors,
               
              Please check your LDSMail inbox for instructions on the Symantec Antivirus Installation that will occur on Tuesday, 3 October 2006.
               
              Mike Provard
              Family History Support
              North America Operations

              NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.


               
            • Len Ingermanson
              The computers at our center do not have Symantec installed as yet. In the initial message from Salt Lake there was a paragraph towards the bottom that gave the
              Message 6 of 17 , Oct 12, 2006
                The computers at our center do not have Symantec installed as yet. In
                the initial message from Salt Lake there was a paragraph towards the
                bottom that gave the following instruction, "you may check the
                installation results by running the “Symantec Install Results” found in
                the Start Menu ? Programs ? LANDesk Management ? Tools." When I followed
                these instructions I got a message that said there was an installation
                error. One of the requirements for installation was 128mb Ram. All our
                computers have one 128mb Ram strip installed and the error message said
                that upon the attempt to install only 119.48mb of Ram was found. I spoke
                to the folks in charge of the installation and I asked if this meant
                that I needed to install additional Ram. They agreed with my conclusion
                and said that I would need to do so. I then asked if I needed to inform
                them after this was accomplished and was told that their system
                automatically tries to download the program every 4 or 6 hours and will
                download when the computer system meets all the requirements. If any of
                your computers still don't have Symantec installed, you might check the
                install results following the steps above.
                As far as the updates are concerned, I believe they are automatically
                accomplished also. With the large number of centers involved I don't
                believe they would try to manually schedule the updates for them. Plus,
                they are supposed to run in the background and be unnoticed by the user.
                Just my thought on the subject.

                Len Ingermanson
                Tucson, AZ

                Merlin R Kitchen wrote:
                >
                > I have a question: Is there any way that I can tell Symantec or
                > Landesk when to do the updating and when to do the scanning? I don't
                > want all of the computers trying to update their virus database at the
                > same time, and maybe in some cases not right after the computers are
                > turned on. Some centers have a split shift when there are no patrons
                > there, the centers are closed, but the computers are left on between
                > the shifts. Anyone knowledgeable about both LanDesk and Symantec know
                > the details?
              • rkinnunen
                About half of our computers were updated. I re-installed LAN Desk on the remaining computers and they all updated to the Symantec in a matter of minutes.
                Message 7 of 17 , Oct 14, 2006
                  About half of our computers were updated. I re-installed LAN Desk on
                  the remaining computers and they all updated to the Symantec in a
                  matter of minutes.
                • Patty Gaddis
                  I was told this week by someone in SLC when I called for resetting our modem that I needed to uninstall the CD version of LanDesk and go to the web page and
                  Message 8 of 17 , Oct 15, 2006
                    I was told this week by someone in SLC when I called for resetting our
                    modem that I needed to uninstall the CD version of LanDesk and go to the
                    web page and install that version instead. He said the CD version was the
                    wrong one. I recommended if they wanted us to do that, it would be
                    beneficial to notify everyone. I would not have found this out if I hadn't
                    called in for help on something.

                    I haven't seen any of our computers switched over yet. We have 8. They
                    all have the old CD version of LanDesk except the brand new one that had
                    nothing when it came. I installed the internet one on it. Haven't had a
                    chance to uninstall and reinstall the other version on the others yet.


                    At 10:12 AM 10/14/2006, you wrote:

                    >About half of our computers were updated. I re-installed LAN Desk on
                    >the remaining computers and they all updated to the Symantec in a
                    >matter of minutes.
                  • Gary Templeman
                    They actually did send instructions. A message was sent to the unit webmail address on 6/26/06 (copied below). By following those instructions, the previous CD
                    Message 9 of 17 , Oct 15, 2006
                      They actually did send instructions. A message was sent to the unit webmail
                      address on 6/26/06 (copied below). By following those instructions, the
                      previous CD version would have been updated, or the current version loaded,
                      as necessary. While they didn't specifically say to not use the CD, it does
                      say in the future to use the online version.

                      Gary Templeman


                      "Dear Family History Center,

                      The LANDesk Support Agent on some of your Family History Center
                      computers has
                      stopped communicating with Church Headquarter servers. Family History
                      Support
                      needs your help in keeping your computers up-to-date with LANDesk.
                      Please have
                      your Technology Specialist go to the link below and run the file. It
                      should be
                      run on each computer which previously had LANDesk installed on it.

                      http://fss-kb.lds.org/KS/Knowledge_Articles/Public/en/LANDesk/LANDesk%20Update.exe


                      Depending on what needs to be done during the update, it may take as
                      little as
                      30 seconds, or as long as 20 minutes.

                      If you are using a drive shield technology (like Deep Freeze), please
                      remember
                      to unlock (thaw) your hard drive before running the update.

                      If you have re-imaged or replaced any hard drives, or replaced any
                      computer
                      systems in the last 4 months, please respond to this email with how
                      many
                      computers have been so affected, so we may remove the old computers
                      from the
                      database.

                      Also, in the future, please remember to install the latest LANDesk
                      Support
                      Agent install (available at http://remote.familysearch.org) on any new
                      computer
                      systems you obtain.

                      If you have any questions or comments, please reply to this email.
                      Thank you
                      for your assistance.

                      Lynn Shaw
                      LANDesk Specialist
                      Family History, Church Headquaters Support"





                      ----- Original Message -----
                      From: "Patty Gaddis" <geneamom@...>
                      To: <fhctech@yahoogroups.com>
                      Sent: Sunday, October 15, 2006 7:25 AM
                      Subject: Re: [fhctech] Re: Symantec Antivirus Installation Instructions


                      >I was told this week by someone in SLC when I called for resetting our
                      > modem that I needed to uninstall the CD version of LanDesk and go to the
                      > web page and install that version instead. He said the CD version was the
                      > wrong one. I recommended if they wanted us to do that, it would be
                      > beneficial to notify everyone. I would not have found this out if I
                      > hadn't
                      > called in for help on something.
                      >
                      > I haven't seen any of our computers switched over yet. We have 8. They
                      > all have the old CD version of LanDesk except the brand new one that had
                      > nothing when it came. I installed the internet one on it. Haven't had a
                      > chance to uninstall and reinstall the other version on the others yet.
                      >
                      >
                      > At 10:12 AM 10/14/2006, you wrote:
                      >
                      >>About half of our computers were updated. I re-installed LAN Desk on
                      >>the remaining computers and they all updated to the Symantec in a
                      >>matter of minutes.
                      >
                      >
                      >
                      > Home Page: http://fhctech.org/
                      > Community email addresses:
                      > Post message: fhctech@yahoogroups.com
                      > Subscribe: fhctech-subscribe@yahoogroups.com
                      > Unsubscribe: fhctech-unsubscribe@yahoogroups.com
                      > List owner: Rick@...
                      > Shortcut URL to Yahoo! group page:
                      > http://groups.yahoo.com/group/fhctech
                      > Yahoo! Groups Links
                      >
                      >
                      >
                      >
                      >
                    • Patty Gaddis
                      Hmmm. Neither the director nor myself saw that message in our mailbox. Sorry about that. We had been instructed to clean out our mailbox and he had gone in
                      Message 10 of 17 , Oct 15, 2006
                        Hmmm. Neither the director nor myself saw that message in our
                        mailbox. Sorry about that.

                        We had been instructed to clean out our mailbox and he had gone in and
                        deleted everything we had in there. Must have been in that group. It was
                        about that time that he did it.

                        Patty

                        At 01:53 PM 10/15/2006, you wrote:

                        >They actually did send instructions. A message was sent to the unit webmail
                        >address on 6/26/06 (copied below). By following those instructions, the
                        >previous CD version would have been updated, or the current version loaded,
                        >as necessary. While they didn't specifically say to not use the CD, it does
                        >say in the future to use the online version.
                        >
                        >Gary Templeman
                        >
                        >"Dear Family History Center,
                        >
                        >The LANDesk Support Agent on some of your Family History Center
                        >computers has
                        >stopped communicating with Church Headquarter servers. Family History
                        >Support
                        >needs your help in keeping your computers up-to-date with LANDesk.
                        >Please have
                        >your Technology Specialist go to the link below and run the file. It
                        >should be
                        >run on each computer which previously had LANDesk installed on it.
                        >
                        ><http://fss-kb.lds.org/KS/Knowledge_Articles/Public/en/LANDesk/LANDesk%20Update.exe>http://fss-kb.lds.org/KS/Knowledge_Articles/Public/en/LANDesk/LANDesk%20Update.exe
                        >
                        >Depending on what needs to be done during the update, it may take as
                        >little as
                        >30 seconds, or as long as 20 minutes.
                        >
                        >If you are using a drive shield technology (like Deep Freeze), please
                        >remember
                        >to unlock (thaw) your hard drive before running the update.
                        >
                        >If you have re-imaged or replaced any hard drives, or replaced any
                        >computer
                        >systems in the last 4 months, please respond to this email with how
                        >many
                        >computers have been so affected, so we may remove the old computers
                        >from the
                        >database.
                        >
                        >Also, in the future, please remember to install the latest LANDesk
                        >Support
                        >Agent install (available at
                        ><http://remote.familysearch.org>http://remote.familysearch.org) on any new
                        >computer
                        >systems you obtain.
                        >
                        >If you have any questions or comments, please reply to this email.
                        >Thank you
                        >for your assistance.
                        >
                        >Lynn Shaw
                        >LANDesk Specialist
                        >Family History, Church Headquaters Support"
                        >
                        >----- Original Message -----
                        >From: "Patty Gaddis" <<mailto:geneamom%40comcast.net>geneamom@...>
                        >To: <<mailto:fhctech%40yahoogroups.com>fhctech@yahoogroups.com>
                        >Sent: Sunday, October 15, 2006 7:25 AM
                        >Subject: Re: [fhctech] Re: Symantec Antivirus Installation Instructions
                        >
                        > >I was told this week by someone in SLC when I called for resetting our
                        > > modem that I needed to uninstall the CD version of LanDesk and go to the
                        > > web page and install that version instead. He said the CD version was the
                        > > wrong one. I recommended if they wanted us to do that, it would be
                        > > beneficial to notify everyone. I would not have found this out if I
                        > > hadn't
                        > > called in for help on something.
                        > >
                        > > I haven't seen any of our computers switched over yet. We have 8. They
                        > > all have the old CD version of LanDesk except the brand new one that had
                        > > nothing when it came. I installed the internet one on it. Haven't had a
                        > > chance to uninstall and reinstall the other version on the others yet.
                        > >
                        > >
                        > > At 10:12 AM 10/14/2006, you wrote:
                        > >
                        > >>About half of our computers were updated. I re-installed LAN Desk on
                        > >>the remaining computers and they all updated to the Symantec in a
                        > >>matter of minutes.
                        > >
                        > >
                        > >
                        > > Home Page: <http://fhctech.org/>http://fhctech.org/
                        > > Community email addresses:
                        > > Post message: <mailto:fhctech%40yahoogroups.com>fhctech@yahoogroups.com
                        > > Subscribe:
                        > <mailto:fhctech-subscribe%40yahoogroups.com>fhctech-subscribe@yahoogroups.com
                        > > Unsubscribe:
                        > <mailto:fhctech-unsubscribe%40yahoogroups.com>fhctech-unsubscribe@yahoogroups.com
                        > > List owner: <mailto:Rick%40Klemetson.com>Rick@...
                        > > Shortcut URL to Yahoo! group page:
                        > >
                        > <http://groups.yahoo.com/group/fhctech>http://groups.yahoo.com/group/fhctech
                        > > Yahoo! Groups Links
                        > >
                        > >
                        > >
                        > >
                        > >
                        >
                        >
                      • Bill Henderson
                        I ve been off the email circuit for awhile and am catching up on the issues FHCtech group is encountering. If this is too late for support -- ignore it.
                        Message 11 of 17 , Oct 19, 2006
                          I've been off the email circuit for awhile and am catching up on the issues FHCtech group is encountering.  If this is too late for support -- ignore it.
                           
                          Regarding Symantec and Landesk...  If Symantec didn't install correctly, just have it re-installed.  especiall if 4 out of 5 installed OK.  That's the simplest solution for many of the problems encountered here. 
                           
                          Acouple months ago, I had a problem with Temple Ready 2 on one of my PC's and re-installed it from my file server.  The porblem: TR2 wanted a CD to continue running, even though I had it configured for network operation.  Re-installing it from the file server did'nt resolve the problem.  My solution was to install it directly from the CD.  The problem turned out to be that the file server setup pointed the application to the wrong place.  (TR2 only wants the drive letter - H: and I: for IGI and addendum, on my network.  My file server was giving it drive letter... and directory info as well.  TR2 can't handle directory info during install).
                           
                          Somebody wanted to know how to control Norton anti-virus updates and/or scans.  Scheduling scans can be done with your local software.  If you set your auto update to notify but don't download (Windows OS), you'll have more control of it.  You might also contact Symantec tech support and have them walk you through the setups regarding the issues you have. 
                           
                          Landesk!!  From what I am reading, those of you who are not using Deep Freeze, appear to be under the control of the Landesk monster??  Yes, the online version of Landesk is the right version to have.  I haven't personally seen or heard of any messages mentioned here, regarding Landesk (from SLC), only through this forum.  Landesk is NOT supposed to be intrusive.  Although I remember them (SLC) mentioning that they would perform updates automatically on systems with Landesk installed. I guess that has been implemented?!  
                           
                          Those of us who have Deep Freeze don't care.  Anything they do gets blown away every time we reboot our computers (and we shut our systems down every night).  In order for SLC (or Landesk) to change anything, I have to disable Deep Freeze AND be at the system being changed for them to have any impact.  I like that kind of control.  I do have to admit, I have gotten better (ie. more knowedgeable) support from SLC Family History Support in the last 3-4 months.  It appears that the group I called tier 3 is getting more involved and have been given a better mandate. Just me opinion.
                           
                          Summary:  Re-install bad installs.  Contact the software vendor's tech support folks to assist in setting up or reconfiguring your systems to better fit your needs.  That is what they are there for.  Update your Landesk to the better version.  And, I'd suggest contacting SLC about getting some of Landesks configuratioin settings changed to better fit your needs (since they are in charge of that software).  If worst comes to worst, buy Deep Freeze and rest control back from them.
                           
                          Bill H.

                          "Terri J." <tjaskolka@...> wrote:
                          We just (this Sunday evening) got Symantec installed on most of our computers and I noticed the same thing on one of them. There was no icon in the tray but the program showed up in the Start>Program menu. I am assuming this shouldn't be a problem as long as the installation happened?
                           
                          Two computers did not get an install, at least not before I left, but I left the machines on so they would have a chance to. :)
                           
                           - Terri J.


                          From: fhctech@yahoogroups .com [mailto:fhctech@ yahoogroups. com] On Behalf Of eauga2000
                          Sent: Sunday, October 08, 2006 5:26 PM
                          To: fhctech@yahoogroups .com
                          Subject: [fhctech] Re: Symantec Antivirus Installation Instructions

                          SAV has been installed on our 5 client machines for about 5 days. 4 of
                          the 5 has the SAV icon in the system tray. The 5th system has SAV
                          installed and running but the icon isn't showing. I poked around the
                          config dialog but haven't found how to get the icon into the tray?
                          Ed...

                          __.
                          .

                           

                          --
                          No virus found in this outgoing message.
                          Checked by AVG Free Edition.
                          Version: 7.1.407 / Virus Database: 268.13.1/466 - Release Date: 10/7/2006


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                        • Bill Henderson
                          Delete and re-install the software of the oddball system. Easiest fix. Bill H. eauga2000 wrote: SAV has been installed on our 5 client
                          Message 12 of 17 , Oct 19, 2006
                            Delete and re-install the software of the oddball system.  Easiest fix.
                             
                            Bill H.

                            eauga2000 <eauga2000@...> wrote:
                            SAV has been installed on our 5 client machines for about 5 days. 4 of
                            the 5 has the SAV icon in the system tray. The 5th system has SAV
                            installed and running but the icon isn't showing. I poked around the
                            config dialog but haven't found how to get the icon into the tray?
                            Ed...



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