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13637Re: [fhctech] New Computers

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  • Richard N Simonsen
    Jul 28 10:29 PM
      The image disk prepares the machines like the ones that booted up.  It contains the software that was already loaded on the other machines.

      I downloaded from the Family History Center Support program - Ancestral Quest, Roots Magic, Legacy, and some other useful programs.

      On 7/28/2014 9:03 PM, James W Anderson genealogy248@... [fhctech] wrote:
      That's good on the hard drives, to know they are not goners already.  

      So it has to be the imaging of the computer itself, some software, possibly some very basic stuff, may be missing, so the image DVD they will send will clear that up.  Then go onto the software area through Tivoli/IBM Endpoint Manager and depending on connection speed that can vary widely how long it will take to get everything on that you get through that portal.

      On Monday, July 28, 2014 9:25 PM, "Richard N Simonsen simonsen@... [fhctech]" <fhctech@yahoogroups.com> wrote:

      We received 3 machines that would not boot at the Santa Maria California Family History Center.

      The hard drives are not toast.  They just do not have the preloaded programs loaded on them.  You need to request an Image disk from Salt Lake City 1 - 866-406-1830.  Ask for Family History Center Support and then Technical support.
      When you get the image dvd, you will have to follow the instructions that come with it and all will work.  Technical Support can help you if you have any problems.

      On 7/28/2014 7:39 PM, Mary Kirgan mary.kirgan@... [fhctech] wrote:
      As a Family History Center Director I was rather surprised to walk into the Center and find four new computers.  One of my earlier comments had been that it would be helpful for our planning if we knew the requirements for getting new equipment and had a schedule of when we could expectt things to be replaced so we could plan and prepare.  I get the feeling that suggestion was ignored.

      Anyway - two computers booted up perfectly and were a joy.  The other two failed to boot, presented a message and a box instructing me to restart.  This appears to be an infinite cycle.  Does anyone know how to interrupt this and get them to boot?  If not, I'll call the Help line and listen to the music and tell my story as many times as needed until someone realizes I really do need tech support.

      Thanks for any help you can give.

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