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13594Re: [fhctech] Computer Maintenance - Windows 7 upgrades

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  • jbmarcum
    Dec 19, 2013
      The Yuma AZ FHC center received 10 new pcs with a Windows 7 image on them from Family History. You would not believe all the problems I have had just even getting them set up. I have spent around 50 hours so far. I agree with you!!! They just leave us out on a limb - we have to resolve the problems ourselves. I finally just gave up, and decided to keep documentation on everything I have had to do to send to them. I can't believe the total lack of support from them. By the way, the image was made right around the time that the Sophos program was creating huge problems, and even blocking itself and quarantining the Portal file. That is what was included in the image.

      Judith Marcum
      Computer Specialist for Yuma, AZ FHC

      ---- zionssuburb@... wrote:

      =============
      OK, so we got a cascaded computer today....


      The computer came with a Vista License on the side, but instructions to call the helpline for a license. The kindly missionary referred me to:


      http://www.emeasupport.org/fhc/software


      Where I find a website that not only has an activation script for my non-Windows7 licensed computer, but also a website that has centralized ALL the coolest software that any FHC would want to install and run in their center... There is even a 615MB installer that does the following:
      "This program will install automatically all the software marked as preferred on this page, and also standardize users, wallpapers and the login screen. It needs to be executed with the user 'Patron' and administrative rights."
      I can't believe, just how much effort goes into stuff at Church headquarters that is NEVER communicated to STS all over the country.... we are left to flounder around doing our own thing, spending countless hours duplicating efforts world-wide.

      FamilySearch MUST do a better.
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