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12839Re: [fhctech] Image Wizard not printing

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  • Russell Hltn
    Jul 3, 2009
      Have the printer drivers been updated? What you describe is a known
      problem with IM when printing to HP printers using newer printer
      drivers. We're still waiting for a fix. If you print using a older
      driver such as a HP Laserjet 4, it works.





      On Thu, Jul 2, 2009 at 1:40 PM, Lisa Baker<BakerFamily78@...> wrote:
      > Hi all,
      >
      > Having a problem with Image Wizard, 2 days ago I was able to print images that were scanned. Then yesterday it stopped printing. I can print from other programs (Word, notepad, even a test page) on the same computer, just not from Image Wizard. I've tried as administrator and patron, neither works.
      >
      > When we try to print the print window comes up and I select the printer, there is a brief flash of the printer icon in the system tray but nothing prints.
      >
      > We have our printers connected to the network using a print server, and like I said I can print anything I want from Word, Notepad etc.. just not the scanned images. I even tried hooking a printer directly to the computer attached to the scanner but Image Wizard would not print to it either.
      >
      > Today I un-installed Image Wizard and downloaded a new copy from LanDesk but that didn't fix our problem.
      >
      >
      > Any suggestions before a put a call into tech support?
      >
      > Lisa Baker
      > Hemet, California, FHC
      >
      >
      >
      >
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