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12824Re: [fhctech] Remote Control & Maintenance of Your FHC Computers From Home

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  • Russell Hltn
    Jun 11, 2009
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      I've used a similar program, GoTo Assist professionally. Yes, it is
      nice, but I'd question if it's a good idea to use in a FHC.

      Keep in mind there is a authorized way to remote FHC machines. If I
      remember the steps correctly, you have to register with FamilySearch
      as a STS, take the remote training, download the remote program and
      contact GSC to create a login for you.

      Of course, neither method works if the PC is off. I'm against leaving
      PCs on when no one is around as a regular thing.

      On Thu, Jun 11, 2009 at 9:37 AM, Ronald Frye<ronfrye@...> wrote:
      > Fellow FHC Computer Specialists...
      > In a recent conversation I had with Salt Lake's FHC Technical Support
      > people, I had mentioned that it would be nice to not have to go into the
      > family history center to do my maintenance on the computers, especially if
      > someone calls me with a problem that has to be fixed now; in other words, it
      > would be nice to take care of the problem from my home computer. IT CAN BE
      > I would like to suggest that you investigate a FREE program called, LogMeIn.
      > You can read more about it at their website:
      > https://secure.logmein.com/home.asp?lang=en
      > To read a review of the product, you can read about it at the following
      > website:
      > http://www.examiner.com/x-10847-NY-Telework-Examiner~y2009m6d1-Log-Me-In-Scotty
      > There are several variations of the program, with their individual merits,
      > but the FREE version does just about everything I need to do. The pay
      > versions are "out of our league". I consider the free version a joy to use
      > and prevents me from having to travel long distances when one of the staff
      > calls to say there's a problem with "computer so-and-so" that needs to be
      > fixed now. I can now fix it from home!
      > As far as I can tell, I can only log on to one computer at a time, so I
      > mainly use the program for fixing a problem. I still go in on Fridays to do
      > my regular maintenance; but if I can log on to all eight, I won't even need
      > to do that. I'll let you know if there is a way. This is one SLICK tool.
      > Enjoy!
      > Sincerely,
      > Ronald W. Frye
      > Danville FHC Computer Specialist
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