12824Re: [fhctech] Remote Control & Maintenance of Your FHC Computers From Home
- Jun 11, 2009I've used a similar program, GoTo Assist professionally. Yes, it is
nice, but I'd question if it's a good idea to use in a FHC.
Keep in mind there is a authorized way to remote FHC machines. If I
remember the steps correctly, you have to register with FamilySearch
as a STS, take the remote training, download the remote program and
contact GSC to create a login for you.
Of course, neither method works if the PC is off. I'm against leaving
PCs on when no one is around as a regular thing.
On Thu, Jun 11, 2009 at 9:37 AM, Ronald Frye<ronfrye@...> wrote:
> Fellow FHC Computer Specialists...
> In a recent conversation I had with Salt Lake's FHC Technical Support
> people, I had mentioned that it would be nice to not have to go into the
> family history center to do my maintenance on the computers, especially if
> someone calls me with a problem that has to be fixed now; in other words, it
> would be nice to take care of the problem from my home computer. IT CAN BE
> DONE, AND NOW I'M DOING SO!
> I would like to suggest that you investigate a FREE program called, LogMeIn.
> You can read more about it at their website:
> To read a review of the product, you can read about it at the following
> There are several variations of the program, with their individual merits,
> but the FREE version does just about everything I need to do. The pay
> versions are "out of our league". I consider the free version a joy to use
> and prevents me from having to travel long distances when one of the staff
> calls to say there's a problem with "computer so-and-so" that needs to be
> fixed now. I can now fix it from home!
> As far as I can tell, I can only log on to one computer at a time, so I
> mainly use the program for fixing a problem. I still go in on Fridays to do
> my regular maintenance; but if I can log on to all eight, I won't even need
> to do that. I'll let you know if there is a way. This is one SLICK tool.
> Ronald W. Frye
> Danville FHC Computer Specialist
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