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RE: [XP] Re: Customer Visibility of Duplication & Bad Code -- and how to solve it

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  • Kay Pentecost
    Hey, Jeff, ... They look for the complicated, expensive, controling solution. Costs are out of control. We ll control them by planning perfectly up
    Message 1 of 2 , Oct 10, 2004
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      Hey, Jeff,

      > -----Original Message-----
      > From: Jeff Grigg [mailto:jeffgrigg@...]
      > Sent: Sunday, October 10, 2004 5:28 PM
      > To: extremeprogramming@yahoogroups.com
      > Subject: [XP] Re: Customer Visibility of Duplication & Bad
      > Code -- and how to solve it
      > >> --- Thomas Eyde [mailto:teyde@o...]
      > >> But the customer does know when it's bad. They don't
      > >> smell the code, but the lacking quality, that be missing
      > >> features, late delivery, bugs, budget overruns, our
      > >> resistance to change, costly changes and so on...
      > --- "Kay Pentecost" <tranzpupy@i...> wrote:
      > > And I think, most of the companies I'm familiar with
      > > *know* that... even while they deny it. Is it just
      > > that they don't know another way???
      > I think that most business people know that I.T. spending (which
      > includes software development) is outlandishly expensive, often
      > ineffective, and remarkably unresponsive to business needs. And,
      > while there are plenty of "snake oil" salesmen promising all manner
      > of instant solutions to their problems, most of these "solutions"
      > have relatively little positive effect (when the effect is positive
      > at all!!! ;-)

      They look for the complicated, expensive, "controling" solution. "Costs are
      out of control. We'll control them by planning perfectly up front."

      I gave the new gunfighter <sad grin> a copy of the slides from Craig
      Larman's awesome talk at XPAU 2004. She gave it back the next day with a
      note that said "Wait til I start talking about CMM to you." No questions.
      How could someone read soemthing like that and not even have one question??

      A week before that, she had announced to me that "Our customers won't let us
      do iterative development. They don't want a release every two weeks." I
      took a big breath and refrained from saying "Iteration is not the same as
      release." I *did* say "Well, we're pretty much already doing iterative
      development." which may *not* have been a wise choice, judging from the
      reaction later.


      > But... How would your "average Joe" businessman know that our
      > approach, XP, is more effective? And what would make them think
      > that their organization is willing, or even able, to adopt it?

      I didn't even *try* to convince the business heads or the owner. My plan
      was to do the best work I could, including test-driven development wherever
      I could while covertly promoting the value of "good-code" -- I thought that
      my defect rates would prove my point, and I was working toward being more
      productive than anyone...

      I didn't get there. Their apps are huge and I wasn't learning all the new
      stuff fast enough. They had me add a new form to an existing *big* app,
      using several technologies I wasn't familiar with, plus a new data model and
      a new "object" model, and gave me 24 hours to do it... (2 days for learning
      what was necessary. They didn't tell me about the "estimate" until I'd
      passed it... <grin>

      I did do TDD on what I got to do fresh. My defect rate, was, overall,
      better than it had been in previous work (before I starting learning XP or

      More questions in another post, okay?

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