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Re: [XP] Recommended reading to help business analysts become better Customers?

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  • Scott W. Ambler
    Check out http://www.agilemodeling.com/essays/agileRequirements.htm Feedback always appreciated. - Scott =====================================================
    Message 1 of 1 , Nov 30, 2001
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      Check out http://www.agilemodeling.com/essays/agileRequirements.htm

      Feedback always appreciated.

      - Scott
      =====================================================
      Scott W. Ambler scott.ambler@...
      President, Ronin International
      http://www.ronin-intl.com/scottAmbler.htm

      ----- Original Message -----
      From: "Alex Viggio" <aviggio@...>
      To: <extremeprogramming@yahoogroups.com>
      Sent: Friday, November 30, 2001 2:10 PM
      Subject: [XP] Recommended reading to help business analysts become better
      Customers?


      > I was speaking with a colleague who is frustrated with the business
      > analysts working in his business unit. They are former end users
      > promoted to subject matter experts and then promoted to *business
      > analysts*. They are the ones defining the system requirements, but
      > have no formal "business analyst" or MIS training.
      >
      > They are basically drawing from their experience of how the system
      > works -- not how it could or should work. For example, they specified
      > requirements for a billing system based on the way they did things
      > the past five years (without thinking that their process was bad). So
      > the developers iteratively built what they wanted, but when my
      > colleague joined (who has extensive billing system development
      > experience) he saw the holes and lacking discipline among the
      > business analysts.
      >
      > Does anyone recommend any books/articles that would help these non-
      > technical business analysts improve their requirements and process
      > engineering skills? They've been to "use case" and "software
      > requirements" training and it didn't help. I'm looking for something
      > XP-like in its simplicity and common sense nature.
      >
      > - Alex
      >
      >
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