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Re: [XP] support work load too high

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  • Adrian Howard
    ... ++ I ve done this and it s worked very well. By its nature you have to get the folk adding the support stories involved with your primary Customer... and
    Message 1 of 4 , Sep 27, 2007
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      On 25 Sep 2007, at 15:08, Ron Jeffries wrote:

      > Hello, jeff_olfert. On Tuesday, September 25, 2007, at 9:51:21 AM,
      > you wrote:
      >
      >> How would you handle a situation where your development team is being
      >> over-run by support work?
      >
      > Schedule support work as stories.

      ++ I've done this and it's worked very well.

      By its nature you have to get the folk adding the support stories
      involved with your "primary" Customer... and that, if the support
      stuff is related to your ongoing project, can make the primary
      project stories even better.

      Adrian
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