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Re: [XP] My boss wants advice.

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  • Dave Rooney
    Jim Hughes wrote: [snip] ... Forgive me if I missed it in another message, but how many customers do you have for this product? Is it 1, 10, 100, 1000, or
    Message 1 of 63 , Feb 2, 2006
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      Jim Hughes wrote:

      > Our customers will demand refunds.

      Forgive me if I missed it in another message, but how many customers do
      you have for this product? Is it 1, 10, 100, 1000, or more?

      Are there certain customers with whom your company has a particularly
      close relationship? If so, why not make them, well, the Customer? They
      would be part of the process, rather than just a recipient of it.

      If I were given the choice of helping to drive the development a product
      that I'm buying, thus ensuring that it's quality is high and it does for
      the most part what I want, I'd jump at the chance. That's certainly
      better than being promised the world by Ed's boss, only to find out at
      the last moment that the product will either be later than promised or
      will be a piece of crap.

      Dave Rooney
      Mayford Technologies
    • yahoogroups@jhrothjr.com
      From: Dave Churchville To: extremeprogramming@yahoogroups.com
      Message 63 of 63 , Feb 22, 2006
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        From: "Dave Churchville" <dchurchv.at.yahoo.com@...>
        To: "extremeprogramming@yahoogroups.com"
        Sent: Wednesday, February 22, 2006 5:42 PM
        Subject: Fwd: Re: [XP] My boss wants advice.

        > --- In extremeprogramming@yahoogroups.com, Ron Jeffries
        > <ronjeffries@...> wrote:
        >> If the scope changes, the date changes. The best way to make the
        >> date is to change the scope to get the date you want. The best way
        >> to change the scope is to eliminate details from all critical
        >> stories, but not to eliminate their essence. Often that will get all
        >> the necessary functionality into the system, though not the specific
        >> stories originally contemplated.
        > This strategy has worked very well for me on my projects. Instead of
        > cutting scope by cutting entire stories, often I've been able to cut
        > just a specific implementation of that story, and opt for a less
        > robust, but satisfactory one.
        > About 80% of the time, the more robust version is never asked for
        > again because the "good enough" flavor is, well, good enough.
        > Classic example from my not so distant past:
        > Customer (sales VP): "We need to integrate our reporting system with
        > Customer XYZ's internal system. Can you estimate how long that would
        > take?"
        > Me: "Really? What are they trying to do with our information?
        > Customer: "Well, I'm not sure, but they say they need all our reports
        > electronically to import into their billing system. We send them
        > FAXes today, and they don't want to deal with that."
        > Me: "What if they could just download reports as PDF documents from
        > the Web application, and use those however they want?"
        > Customer: "Um. Oh. I guess that would work. Well, how long will that
        > take to implement?"
        > Me: "It's already in the current version."
        > Estimated savings: $250K.

        Did anyone walk the value path with the customer on this one? My suspicion
        is that either they set up a parallel system to archive the PDF's
        and that their customer service people (or whoever) are taking
        extra time to access it (extra time compared to what they would
        have to take if it was on their main system), or they're hireing
        someone to input the data they need into their system from the PDF's.

        John Roth
        > --Dave
        > Dave Churchville
        > http://www.extremeplanner.com
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