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Fw: Family Tree Maker 9 WARNING

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  • jreakes
    ... From: JANET FLEMMING To: Cc: Sent: Wednesday, November 21,
    Message 1 of 1 , Nov 21, 2001
    • 0 Attachment
      ----- Original Message -----
      From: "JANET FLEMMING" <jflemming1@...>
      To: <jreakes@...>
      Cc: <Irishaustralian@yahoogroups.com>
      Sent: Wednesday, November 21, 2001 8:27 PM
      Subject: Family Tree Maker 9 WARNING


      > Please read the following messages concerning the FAMILY TREE MAKER
      9
      > WARNING.....it may help some who are concerned about this
      issue....(I found
      > it on the NIGW list) .Janet
      > ----- Original Message -----
      > From: Karla Staudt
      > To: <
      > Sent: Tuesday, November 20, 2001 9:49 AM
      > Subject: Re: Family Tree Maker 9 WARNING
      >
      >
      > > This was the reply I had from Family TreeMaker today. There is a
      way to
      > > remove Aqueduct from your system.
      > >
      > > Recently you requested personal assistance from our on-line
      support
      > > center. Below is a summary of your request and our response.
      > >
      > > We will assume your issue has been resolved if we do not hear from
      you
      > > within 48 hours.
      > >
      > > Thank you for allowing us to be of service to you.
      > >
      > >
      > > Subject
      > > ---------------------------------------------------------------
      > > Aqueduct file on FTM 9.0
      > >
      > >
      > > Discussion Thread
      > > ---------------------------------------------------------------
      > > Response (Wendy) - 11/19/2001 01:11 PM
      > > Hello Family Tree Maker Customer,
      > > I am sending this message to everyone who has asked about the
      Aqueduct
      > file
      > > as it seems that a mass email was sent over the weekend that is
      causing
      > > great concern among Family Tree Maker 9.0 customers. Please read
      the
      > entire
      > > contents of this message and feel free to forward it to all of
      those who
      > may
      > > have been on the mailing list who started notifying people over
      the
      > weekend.
      > >
      > > The aqueduct.txt file is originally set up for our beta testers
      with their
      > > consent to help us track and log any problems they encounter while
      testing
      > > Family Tree Maker. After beta testing is completed, our
      programmers here
      > at
      > > Genealogy.com then deactivate the file.
      > >
      > > Unfortunately, creation of the aqueduct.txt file was not
      deactivated for
      > the
      > > final Family Tree Maker Version 9.0 release. Since we became aware
      of this
      > > issue, we have found a simple solution. Please know that
      Genealogy.com
      > does
      > > not have access to the information logged by the file. We would
      only have
      > > had access if you had specifically sent it to us by email. We
      have
      > created
      > > an update that all customers using version 9.0 should download and
      > install.
      > >
      > > In addition to the Aqueduct issue, this update also addresses an
      issue
      > that
      > > was brought to our attention after Family Tree Maker 9.0 was
      produced and
      > > released where source citations may be inadvertently altered by
      utilizing
      > > certain functions within the program. In order to protect your
      family
      > file,
      > > please download and install this update today.
      > >
      > > Please note that there are 2 versions of the update. The proper
      one for
      > you
      > > to use depends upon where you purchased your copy of Family Tree
      Maker
      > > version 9.0.
      > >
      > > If you bought your copy of Family Tree Maker version 9 directly
      from
      > > Genealogy.com or it came in an envelope, download the update from
      > > http://www.Genealogy.com/update/.
      > >
      > > If you bought Family Tree Maker from a retail store or it came in
      a box,
      > > download the update from http://www.Genealogy.com/newinfo/.
      > >
      > > All of this information is available in further detail by visiting
      our
      > > Online Help Center at www.genealogy.com/help.
      > >
      > > For the complete article on the Aqueduct issue, please see:
      > >
      >
      http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_ad
      p.php?
      > > p_sid=EZBHMC*f&p_lva=&p_faqid=476
      > >
      > > For the complete article on the Source Citation issue please see:
      > >
      >
      http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_ad
      p.php?
      > > p_faqid=490
      > >
      > > We apologize for any inconvenience that this may have caused. As
      always,
      > > please utilize our Online Help Center for the most up-to-date
      information
      > on
      > > your Family Tree Maker program.
      > >
      > > Thank you for your continued support!
      > >
      > > Sincerely,
      > > Wendy Burruel
      > > Technical Support Manager
      > >
      > > Customer ( ) - 11/19/2001 08:12 AM
      > > Would you please tell me WHAT EXACTLY does the Aqueduct tracking
      file that
      > > was put on my computer with FTM 9.0 does? I specifically want to
      know
      > WHEN
      > > and HOW OFTEN it transmits data to you, and WHAT kind of data it
      is
      > > transmitting.
      > >
      > > Is it possible to uninstall this log file without destroying the
      integrity
      > > of the software system?
      > >
      > > There is a lot of e-mail making its rounds on the genealogy
      message boards
      > > right now about your product and most of it is NOT complimentary.
      I have
      > > used FTM for 5+ years and have been happy with it. Please answer
      my
      > > questions at the e-mail address above or call me at 518-585-3653.
      > > Thank-you.
      > >
      > >
      > >
      > > Question Reference #011119-000027
      > > ---------------------------------------------------------------
      > > Choose your product or service: Family Origins (versions 8 and
      > > above)
      > > Sub-Product: FO: General
      > > Contact Information: staudt@...
      > > Date Created: 11/19/2001 08:12 AM
      > > Last Updated: 11/19/2001 01:11 PM
      > > Elapsed Time: 0 Minutes
      > > Status: Waiting
      > >
      > >
      > > If your issue remains unresolved, please update this question at
      > >
      >
      http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/acct_l
      ogin.p
      > >
      >
      hp?p_userid=staudt@...&p_next_page=myq_upd.php&p_refno=011119-
      000027
      > > &p_created=1006186356
      > >
      > >
      > > You may also update this question by replying to this message.
      Because
      > > your reply will be automatically processed, you MUST enter your
      reply
      > > in the space below. Text entered into any other part of this
      message
      > > will be discarded.
      > >
      > > Note for America Online customers: If you are using AOL, first
      > > highlight this entire message and then press the Reply button.
      Then
      > > enter your reply between the lines indicated below.
      > > [===> Please enter your reply below this line <===]
      > >
      > > [===> Please enter your reply above this line <===]
      > >
      > >
      > >
      >
      >
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