Job Opening: Center Manager, Extreme Learning, Inc. (Bay Area)
- Founded in 2002, Extreme Learning, Inc. is an exciting, fun, fast-growing educational services provider for Kindergarten through 12th grade students. Extreme Learning has it's own tutorial center in Morgan Hill as well as contracts with school districts throughout the Bay Area and Central Valley to provide educational intervention programs in public schools and utilizes technology to ignite students' passion for learning while providing them academic support and enrichment.
The Center Manager oversees all programs and related staffing, operations, customer service, marketing and sales associated with the Learning Center.
Job duties include, but are not limited to, the activities outlined below:
Programs and Staffing
Oversee all services and programs offered at the Center
Hire and schedule all staff required to implement services
Train all staff members and provide ongoing leadership and guidance to staff
Monitor and evaluate all staff to assure effective work with students
Develop new programs and services as needed for growth, responsiveness to customers
Develop quality control systems to monitor quality of the service and appropriateness for customers
Full responsibility for profit and loss of the Center
Oversee billing, accounts receivable, cash procedures and all financial operations related to the Center
Oversee all scheduling and procedures required for a smoothly running operation
Develop new procedures and systems as needed to continually improve quality
Oversee maintenance of the Center facility
Supervise the Office Manager who interacts with customers, does billing and general operational tasks
Ensure that systems are in place to provide superior customer service
Meet and greet customers on a daily basis, learning names, family histories and interests
Monitor staff to ensure that all are responsive to customer needs and concerns
Develop systems for eliciting feedback from customers and respond with system changes if necessary
Develop and utilize a marketing plan and yearly calendar of events, promotions, collateral and relationship building activities
Work with marketing personnel to develop marketing collateral for local area
Develop appropriate promotions throughout the year to increase traffic to the Center
Identify local events for marketing activities
Establish relationships with all local school principals and promote scholarship partnership program
Prepare and deliver presentations for principals, PTA¡¦s and other parent groups
Establish relationships with local youth groups and sports teams
Develop and implement marketing events for youth groups to promote programs
Establish relationships with local large businesses and develop presentations to promote the Center with their employees
Establish a sales process for all Learning Center staff to follow
Provide training on the sales process for staff members
Establish sales tracking systems which monitor phone calls, walk in traffic flow, number of sign ups, length of customer stay to provide data on sales successes and failures
Increase sales to reach revenue targets as established by company¡¦s Executive Team Required Skills
Ability to interact positively with the public, parents and students of all ages and marketing channel partners.
Ability to manage and lead staff to run a highly effective, positive and achievement oriented Learning Center.
Strong writing and oral communication skills, strong organizational skills, ability to prioritize and multi-task.
Ability to use Microsoft Office suite of computer applications.
Starting at $60K annual salary, health benefits, Personal Time Off of 15 days per year
3-5 years in education and operations management; 2-3 years in sales, marketing, hiring, training, and supervising employees; Bachelor's required
Send resume and cover letter to newjobs@...