article on Bezos from Forbes
~Very interesting and good reporting, though it might add that customers are just one part of a business; staff, managers, suppliers and investors are also part of the need.
"Even the tiniest delay in loading a Web page isn’t trivial. Amazon has metrics showing that a 0.1 second delay in page rendering can translate into a 1% drop in customer activity."
~Quite some thought for our own websites.
" “We don’t focus on the optics of the next quarter; we focus on what is going to be good for customers. I think this aspect of our culture is rare.” "
"The more he could get rid of needless costs, the easier it would be to deliver rock-bottom prices to customers. This crusade, he wrote, was “incredibly energizing."
~Be warned, the pressure on suppliers (us) and staff will be unremitting.
"Offices still get cheap desks made of particleboard door blanks, a 1990s holdover that Bezos refuses to change.Managers may grumble, but they learn to bring sandpaper to work so their merino sweaters don’t get shredded by splinters."