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6567Today - I Can Protect Against Theft

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  • RBC Advice Centre
    Sep 14, 2011

      Dear customer,

      It has come to our attention that our clients receive phone calls from someone who pretends that is an official RBC agent.

      RBC Royal Bank official agents don't call customers to ask them about their account details and personal data.

      In order to address this issue and as we want to protect your account/transactions/payments we created a new security form.

      You have to create yourself a 3 digits phone confirmation pin.

      From now on, when you make a payment/transaction, you'll get a phone call from one of our official agents and you will have to tell him the phone confirmation pin to authorize your transaction.

      You may also create a secondary login account attached on your existing one.

      Take a moment and update your personal phone pin and the secondary account log in data.

      Direct link to create a phone confirmation pin:

      This is an automated message. Please do not reply directly to this e-mail.

      Royal Bank of Canada � 1995-2011

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