354Re: Member Services E-Mail for Technical Support (KMM1403412V10983L0KM)
- Oct 2, 2002Thank you very much for the reply and the instructions as to how to stop
email from being forwarded from Cadvision. I want to be clear in one point,
I wasn't accusing Telus of selling subscribers lists.
----- Original Message -----
From: "TELUS Internet Services Support" <helpdesk@...>
To: "Gordon Hulbert" <gordon@...>
Sent: Tuesday, October 01, 2002 10:21 PM
Subject: Re: Member Services E-Mail for Technical Support
> Thank you for writing. In regard to your inquiry, TELUS does not filter
unwanted mail to individual customers, nor do we sell our subscriber lists.
> If you wish to, you can stop the forwarding of emails from your Cadvision
address to your TELUS address. Here are the steps to do so:
> Go to www.cadvision.com <http://www.cadvision.com/>.
> Select the 'Toolkits' tab and then "Email Mailbox Toolkit".
> Enter your Cadvision userid and password, and login
> Click on the Remove Redirect button to stop the forwarding.
> Please repeat this for each of your Cadvision userid's.
> We have included further information below on how spammers work, and how
to deal with spam:
> When someone is sending out spam, they usually have some sort of program
that will generate a mailing list combining letters and
> numbers. They will then use this same list with a variety of different
Internet Service Providers (ISP). For instance, the list may start out
> with a@... ; aa@... ; a1@... and so on. The spammer will
then name this list anything that they want. It will appear that the message
is not addressed to you because the "To" field is showing the list name
instead of the individual userIDs. This method is much the same as when you
would send a blind carbon copy (bcc) to someone - the name of the person
copied to will not appear anywhere on the sent message. The TELUS mail
servers cannot deliver mail to you unless your email address is specified by
> These lists produce thousands of possible combinations. Normally the
person that is sending the spam will use a false "reply to" address, so
> that they do not receive the bounce backs from invalid email addresses.
Typically, these emails have an unsubscribe option - if the company is
> legitimate, this should go through and remove you from their mailing list.
If not, you will get a Postmaster response advising of an invalid email
address. Sometimes unsubscribing will put your address on other lists as
> Here are some web pages that may provide more information regarding the
fight against Spam (unsolicited e-mail):
> Fight Spam on the Internet -
> How To Report Spam -
> How To Track A Spammer -
> How to read headers -
> When we are listed on Spamcop and other sites, it is usually due to some
of our customers that also send spam. This, unfortunately, causes our
legitimate customers to suffer. We do have an Abuse team that monitors for
this type of misuse and deals with the spammers according to our Acceptable
Use Policy: http://www.telus.net/aup.html.
> We hope this information has been helpful and if you require additional
information please visit our help site at http://help.telus.net Or, if you
require more detailed assistance, please contact the Technical Support Help
Desk at 310-8324.
> Thank you for choosing TELUS as your Internet service provider.
> TELUS Internet Services
> Technical Support Help Desk
> Alberta: 310-8324 (toll free)
> British Columbia: 1-877-310-8324 Option #1
> Email: helpdesk@...
> Home Page: http://www.telus.net
> "24 hours 365 days for you"
> *Please include the original email in any replies.
> Original Message Follows:
> Customer Name: Gordon Hulbert
> Username/UserID: hulbertg
> E-Mail: Gordon@...
> Location: Calgary, Alberta
> Telephone: 403-240-4636
> Best Time to Contact: No Preference
> IP Address: 188.8.131.52
> Date/Time: Tuesday, October 1, 2002 10:02 am
> I have NO solid proof, but I'd swear that Cadvision sold their customer
> list after Telus took over. Ever since I switched to Telus, I have been
> flooded with spam, all directed to hulbertg@.... I'm going to
> try to block hulbertg@.... However, much spam goes to some
> unknown account at cadvision, which ends up in my mail box.
> D O T E A S Y - "Join the web hosting revolution!"
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