Verizon and Fios
- My friend who had a Verizon email account on their
current DSL over copper was offered the chance to
upgrade to Fiber Optic which is called "Fios" by
Verizon. What a disaster!
I have been involved with getting Verizon to repair
the copper cable that serves my development for three
months now. I had to take them before the Delaware
Public Service Commission three times to finally get
them to take action. The cable had been damaged in
November of last year. Well last week they held a PSC
hearing in Glasgow, Delaware on allowing Verizon to
have a franchise to provide cable television services.
I appeared at the hearing and met the president of
Verizon and he was disturbed by what I brought and
what I showed at the hearing. His pitch was that his
company had the technical know how to provide this as
a reliable service. He sat across from me the entire
evening and I displayed pictures of the cable showing
a "garbage bag" hanging from the cable exposing it to
Well after 34 days of Fios service my friend had his
existing email account which he had for more than a
year deleted by Verizon and a new one put in its
Their explanation was that they did not mark his
account properly as an "existing" one and instead
marked it as a "new" account. He was told that
nothing could be done to bring back his old account.
After he told me I wrote a letter to the President of
Verizon and asked him where that technical expertise
had gone too? To his credit he did get his people
working on it and there is a chance that the account
will be restored. My friend had been told that they
had no record of his account. He mailed them some
bills that he had paid and they realized they made a
My friend is taking this up with the PSC.
Oh by the way those in the unincorporated areas of
Delaware may have to wait a while before they are
offered "Fios" The build out could take as long as
five years in some areas.
Just thought I would share this with all of you as we
depend very much on the internet and email for our
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