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  • Richard McDermott
    Chris, Yes, I know of two. One was in a manufacturing company and saw itself as a gadfly to the organization. It was a pain for management -- they wanted it
    Message 1 of 1 , Jan 5, 2002
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      Chris,

      Yes, I know of two. One was in a manufacturing company and saw itself as a
      gadfly to the organization. It was a pain for management -- they wanted it
      to go away -- and it had only moderate support from the people in the
      organization. It ended up with diminishing ability to influence management
      and hence diminishing legitimacy among the people. It eventually vanished.

      The other was in a large medical practice. It was a design team charged
      with redesigning the organization. It identified some elements of the
      culture that were unhealthy and had a long history in the organization. The
      founder -- a nice guy doc -- had a hard time delivering bad news so he had
      his head nurse deliver it. Over the years, well after the founder retired,
      this evolved into "never address a problem directly with the person -- tell
      someone else." There were undoubtedly many other reasons this norm got
      established in the disequal power relationships of a medical office. The
      design team started changing the norm within the team and found their new
      way of working -- being kind and direct -- very engaging. The team enrolled
      key physicians in the change and once the team was disbanded, it continued
      to stay connected as a community of people interested in making this change
      in the organization work (both structural and cultural), adding others who
      were not on the design team. The community did have some success in doing
      this, though not 100%, mostly by emulating the behavior they wanted and
      using each other as supports to the process.

      Richard

      McDermott Consulting ___________________________________
      189 Overlook Lane Phone: 303-545-6030
      Boulder, CO 80302 Fax: 303-545-6031
      www.McDermottConsulting.com
      Richard@...
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