RE: [cp] Re: KM is not for sprinters...
- thank you margaret,
i believe that this example demonstrates what we all are experiencing when
discussing about knowledge management with professionals. there is indeed a
great confusion around the concept or philosophy of knowledge management.
even today, many people believe knowledge management to be all about
technology. please allow me to shortly present some intitial thoughts around
this issue. i believe that technology is crusial to knowledge managment
1. technology only works if people are really motivated to use it in the
right way. knowledge management is thus also related to people development
and change management
2. technology can only efficiently support processes of capturing and
transferring explicit knowledge. technology usually fails, as a stand-alone,
in enabling tacit knowledge sharing and knowledge creation (this is crucial
taking into consideration that most of our knowledge is tacit!)
3. technology can be copied by competitors, wherefore it is hardly a source
of suistainable competitive advantage. nevertheless, technology can help to
develop a competitive advantage if it is embedded into a broader knowledge
management concept and over the time leads to collective organizational
one reason for the confusion might be found in the wording "knowledge
management". the word "management" sounds very technocratic and fits with
the belief that knowledge management is mainly about technology. personally,
i believe that we can manage information but not knowledge. knowledge is
internalized information which enables us to act. therefore it can not be
managed but the knowledge development process can be enabled.
as i see it, knowledge management consists of initiatives that focus on
knowledge as the primary resource of the organization and attempt to enable
knowledge processes (i.e. locating, capturing, sharing, and creating). The
core of these intitiatives is in building and developing relationships
between people. This can be done by bringing people together to share their
knowledge and by providing technology that helps people to interact. In this
sense, technology is seen as one enabler out of many but it is normally not
the core of knowledge managment.
the knowledge catalyst company
mobile: +41 79 469 41 90
From: Steve Song [mailto:ssong@...]
Sent: Thursday, October 11, 2001 9:01 AM
Subject: Re: [cp] Re: KM is not for sprinters...
You and anyone else in com-prac may reproduce it with pleasure.
At 10:53 PM 10/10/01 +0000, margmci@... wrote:
>I particularly liked your notes on the shift in thinking at the recent
>KM conference you attended. If you don't mind, I'd like to share the
>insights with a client of mine who is just getting started on KM, OL
>Perhaps more of us could post notes from conferences we've attended
>lately to share the insights we've gained.
>Thanks for sharing.
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