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8105RE: [cp] Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge

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  • Loader, Matt
    Jan 29, 2009
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      To capture the ‘know-who’ could I propose integrating a social network analysis tool (or the visualization element anyway) with the forum / wiki? This would be ‘signed in to’ by all forum participants as they join….


      Matt Loader


      Technology Communications (NTCE)


      Nissan Technical Centre Europe

      Cranfield Technology Park

      Bedfordshire MK43 0DB

      United Kingdom

      Tel: 01234 755083

      Fax: 01234 755799

      Mobile: 07816988950

      email: matt.loader@... <mailto:matt.loader@...>

      home email: matt.loader@... <mailto:matt.loader@...>


      From: com-prac@yahoogroups.com [mailto:com-prac@yahoogroups.com] On Behalf Of Cornejo Castro, Miguel
      Sent: 29 January 2009 13:15
      To: com-prac@yahoogroups.com
      Subject: RE: [cp] Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge

      Hi Eric,

      I'm afraid it's more limited, even if it follows the same idea of unifying the management of the conversation. The only advance in this direction that this software makes is using the thread (from which we extract the messages to be turned into the article) as the article's comments section.

      It's just a harvesting tool, really. Makes it easier to gather and shape a formal conclusions document.

      As for the VDC model, I've been looking into some possibilities that are closer than one'd think. The implementation is still very complex in such a fragmented environment :-) but there's a lot of advance in the right direction.

      Best regards,


      De: com-prac@yahoogroups.com <mailto:com-prac%40yahoogroups.com> [com-prac@yahoogroups.com <mailto:com-prac%40yahoogroups.com> ] En nombre de Eric Hoffer [erichoffer@... <mailto:erichoffer%40yahoo.com> ]
      Enviado el: jueves, 29 de enero de 2009 3:17
      Para: com-prac@yahoogroups.com <mailto:com-prac%40yahoogroups.com>
      Asunto: RE: [cp] Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge

      Miguel - That sounds like a step toward the Virtual Dynamic Community - or at least the blogger/commenter tool you and I had swapped emails about some time back. Sounds great. So does it let you post to multiple destinations at once, so you can respond to all the places from which the discussion elements came - and/or to all the places it could be relevant?
      Amy - This is not without work, but I've found that when a community maintains a wiki in conjunction with their forum (the operative word being "maintains"), it is ideal for cataloging ideas, discoveries, conclusions, resources - and can be much easier to find things than searching the forum logs/archives (when accessible). The trick, of course, is getting participation in maintaining the wiki as a resource, and requires a long-term

      --- On Wed, 1/28/09, Cornejo Castro, Miguel <miguel.cornejo@... <mailto:miguel.cornejo%40tecnocom.es> <mailto:miguel.cornejo%40tecnocom.es>> wrote:
      From: Cornejo Castro, Miguel <miguel.cornejo@... <mailto:miguel.cornejo%40tecnocom.es> <mailto:miguel.cornejo%40tecnocom.es>>
      Subject: RE: [cp] Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge
      To: "com-prac@yahoogroups.com <mailto:com-prac%40yahoogroups.com> <mailto:com-prac%40yahoogroups.com>" <com-prac@yahoogroups.com <mailto:com-prac%40yahoogroups.com> <mailto:com-prac%40yahoogroups.com>>
      Date: Wednesday, January 28, 2009, 8:33 PM

      Hi Amy,

      getting people to document at the end of a discussion has always been an uphill struggle. It means collecting, filtering, polishing and publishing the results... and that can be very tedious and time consuming. Not to mention technically complicated.

      Since I operate some forums and tend to "harvest" them for guides, articles, and other objects, I've been on the lookout for any solution to minimize the hassle. Not finding any, this last month I've finally implemented a custom-built piece of software that enables the (authorised) user to select the interesting messages within a thread, dump them to the editing environment with a single click, tweak to their heart's desire, and then publish with another click; the system automatically creates the cross-link from the article to the thread and viceversa (for additional comments). No authorisation or login issues, no copy-pasting, no different files. Trials went very well and now we're in real use. Which means some people are using it, so it's working.

      Of course that's not the whole solution nor will solve the issue of archives. But it's a start.

      Best regards,


      PS - If you happen to use Invision forums and Joomla CMS, and happen to like the idea, let me know :-).

      ____________ _________ _________ _________ _

      De: com-prac@yahoogroup s.com [com-prac@yahoogroup s.com] En nombre de Amy [amypricetx@sbcgloba l.net]

      Enviado el: lunes, 26 de enero de 2009 16:13

      Para: com-prac@yahoogroup s.com

      Asunto: [cp] Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge

      The discussion about the closing of a forum has triggered me

      thinking on the KM aspects. Just stopping a forum doesn't have to

      stop a community - the same group of people could start up again

      elsewhere (just move the tent to another location). However the

      archives are indeed lost with the move.

      This brings up an issue I've been grappling with recently: the

      discussion group/KM conundrum. Having worked in this domain for many

      years, I'm of the opinion that the majority of what is said in

      discussion forums should be deleted periodically, and that it's up

      to the forum community to capture the important info (know-how and

      know-who) in another form for ready reference by all members.

      But that doesn't seem to be the situation with the aforementioned

      community, and it's certainly not evolved beyond discussion in the

      groups I work with (in fact, members publish complete solutions out

      to the forums with attachments) .

      Email archiving policies (deletion after X number of years) may be

      creating a 'burning platform' to cause companies to look more

      closely at this issue.

      So my questions are:

      -- How do we make the leap from forums to preserving the good bits

      of knowledge they produce?

      -- Do we need better tools, practice/process or both, and if so,


      -- What has worked for people on these boards?

      Web 2.0 seemed to be getting us to a place where some of this would

      be possible, but I'm afraid that proliferating forums will result in

      bigger dumpsters. I'm ok for occasional dumpster diving but I don't

      want to make a career out of it. And I don't believe that Search

      will ever be good enough to solve this issue.

      Inputs are most welcome. (I'll document the good stuff at the end of

      the discussion.)

      Cheers, Amy P.

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