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8102RE: [cp] Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge

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  • Cornejo Castro, Miguel
    Jan 28, 2009
      Hi Amy,

      getting people to document at the end of a discussion has always been an uphill struggle. It means collecting, filtering, polishing and publishing the results... and that can be very tedious and time consuming. Not to mention technically complicated.

      Since I operate some forums and tend to "harvest" them for guides, articles, and other objects, I've been on the lookout for any solution to minimize the hassle. Not finding any, this last month I've finally implemented a custom-built piece of software that enables the (authorised) user to select the interesting messages within a thread, dump them to the editing environment with a single click, tweak to their heart's desire, and then publish with another click; the system automatically creates the cross-link from the article to the thread and viceversa (for additional comments). No authorisation or login issues, no copy-pasting, no different files. Trials went very well and now we're in real use. Which means some people are using it, so it's working.

      Of course that's not the whole solution nor will solve the issue of archives. But it's a start.

      Best regards,

      Miguel

      PS - If you happen to use Invision forums and Joomla CMS, and happen to like the idea, let me know :-).


      ________________________________________
      De: com-prac@yahoogroups.com [com-prac@yahoogroups.com] En nombre de Amy [amypricetx@...]
      Enviado el: lunes, 26 de enero de 2009 16:13
      Para: com-prac@yahoogroups.com
      Asunto: [cp] Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge

      The discussion about the closing of a forum has triggered me
      thinking on the KM aspects. Just stopping a forum doesn't have to
      stop a community - the same group of people could start up again
      elsewhere (just move the tent to another location). However the
      archives are indeed lost with the move.

      This brings up an issue I've been grappling with recently: the
      discussion group/KM conundrum. Having worked in this domain for many
      years, I'm of the opinion that the majority of what is said in
      discussion forums should be deleted periodically, and that it's up
      to the forum community to capture the important info (know-how and
      know-who) in another form for ready reference by all members.

      But that doesn't seem to be the situation with the aforementioned
      community, and it's certainly not evolved beyond discussion in the
      groups I work with (in fact, members publish complete solutions out
      to the forums with attachments).

      Email archiving policies (deletion after X number of years) may be
      creating a 'burning platform' to cause companies to look more
      closely at this issue.

      So my questions are:

      -- How do we make the leap from forums to preserving the good bits
      of knowledge they produce?
      -- Do we need better tools, practice/process or both, and if so,
      what?
      -- What has worked for people on these boards?

      Web 2.0 seemed to be getting us to a place where some of this would
      be possible, but I'm afraid that proliferating forums will result in
      bigger dumpsters. I'm ok for occasional dumpster diving but I don't
      want to make a career out of it. And I don't believe that Search
      will ever be good enough to solve this issue.

      Inputs are most welcome. (I'll document the good stuff at the end of
      the discussion.)

      Cheers, Amy P.
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