8097Forums & KM: What CoP's Should Do to Manage Discussion-Produced Knowledge
- Jan 26, 2009The discussion about the closing of a forum has triggered me
thinking on the KM aspects. Just stopping a forum doesn't have to
stop a community - the same group of people could start up again
elsewhere (just move the tent to another location). However the
archives are indeed lost with the move.
This brings up an issue I've been grappling with recently: the
discussion group/KM conundrum. Having worked in this domain for many
years, I'm of the opinion that the majority of what is said in
discussion forums should be deleted periodically, and that it's up
to the forum community to capture the important info (know-how and
know-who) in another form for ready reference by all members.
But that doesn't seem to be the situation with the aforementioned
community, and it's certainly not evolved beyond discussion in the
groups I work with (in fact, members publish complete solutions out
to the forums with attachments).
Email archiving policies (deletion after X number of years) may be
creating a 'burning platform' to cause companies to look more
closely at this issue.
So my questions are:
-- How do we make the leap from forums to preserving the good bits
of knowledge they produce?
-- Do we need better tools, practice/process or both, and if so,
-- What has worked for people on these boards?
Web 2.0 seemed to be getting us to a place where some of this would
be possible, but I'm afraid that proliferating forums will result in
bigger dumpsters. I'm ok for occasional dumpster diving but I don't
want to make a career out of it. And I don't believe that Search
will ever be good enough to solve this issue.
Inputs are most welcome. (I'll document the good stuff at the end of
Cheers, Amy P.
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