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RE: [CMMi Process Improvement] RE: Productivity Metrics

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  • Agnihotri, Suyash IN BLR SISL
    Hi Sal What is R in your formula? Where is A used? Do you mean following? Productivity index = Planned value - (earned value - actual value) / planned value
    Message 1 of 8 , Feb 1, 2007

      Hi Sal

       

      What is R in your formula? Where is A used?

       

      Do you mean following?

       

      Productivity index = Planned value – (earned value – actual value) / planned value

       

      -Suyash


      From: cmmi_process_improvement@yahoogroups.com [mailto:cmmi_process_improvement@yahoogroups.com] On Behalf Of Bruno, Salvatore R
      Sent: Thursday, February 01, 2007 2:41 AM
      To: cmmi_process_improvement@yahoogroups.com
      Subject: [CMMi Process Improvement] RE: Productivity Metrics

       

      Hello,

       

      My name is Sal Bruno.  I am a program metrics coordinator for my company and joined this group to grow in my abilities and skills in producing leading edge metrics for a CMMI Level 5 company.

       

      I am creating new metric - the productivity metric.  This metric is an aggregated metric from SPI and CPI.  This metric is an indicator to compliment the traditional Progress Metric which is simply planned verses actual.  I would like feedback, constructive criticism, and recommendations from the group.

       

      The Productivity Index = [ P – (R – E)] / P x 100 %

       

                  Where   P = Planned hours (or BCWS)

                              A = Result hours (or BCWP)

                              E = Actual hours (or ACWP)

       

      Example:          In creating the program plan, it was estimated that it takes 1 hour to build 1 widget

      You plan 8 hours to build widgets today – Planned hours (8 widgets)

                              You actual product (the result) 11 widgets – Result hours (11 hours are reported to represent 11 widgets)

                              You actually work 11 hours – Actual hours – Actual hours worked that day

       

      The Productivity Index = 100%.  That is, you productivity is normal or as expected.  The Progress Metric (not demonstrated here) would be over 100% since you are ahead of schedule (planned verses actual), but productivity wise, you are par for the course.

       

       

      Again, I welcome your feedback, comments, criticisms, and recommendations.

       

       

      Thank you, Sal.

       

      Salvatore R. Bruno

      Metric Coordinator - Making the Numbers Count!

      ------------ --------- --------- --------- ---

      Send mail to

      P.O. Box 49041, MS-40

      San Jose , CA 95161

      ------------ --------- --------- --------- ---

      IS & S Business Process Analyst

      3130 Zanker Road, Room 427

      San Jose , CA 95134

      ------------ --------- --------- --------- ---

      Phone (408) 473-5238

      Fax      (408) 473-4566

      ------------ --------- --------- --------- ---

       

    • Bruno, Salvatore R
      Suyash, Sorry about the typo: The Productivity Index = [ P - (R - A)] / P x 100 % Where P = Planned hours (or BCWS) R = Result hours (or BCWP) A = Actual
      Message 2 of 8 , Feb 1, 2007

        Suyash,

         

        Sorry about the typo:

         

        The Productivity Index = [ P – (R – A)] / P x 100 %

         

                    Where   P = Planned hours (or BCWS)

                                R = Result hours (or BCWP)

                                A = Actual hours (or ACWP)

         

         


        From: cmmi_process_improvement@yahoogroups.com [mailto:cmmi_process_improvement@yahoogroups.com] On Behalf Of Agnihotri, Suyash IN BLR SISL
        Sent: Thursday, February 01, 2007 1:28 AM
        To: cmmi_process_improvement@yahoogroups.com
        Subject: RE: [CMMi Process Improvement] RE: Productivity Metrics

         

        Hi Sal

         

        What is R in your formula? Where is A used?

         

        Do you mean following?

         

        Productivity index = Planned value – (earned value – actual value) / planned value

         

        -Suyash


        From: cmmi_process_ improvement@ yahoogroups. com [mailto:cmmi_ process_improvem ent@yahoogroups. com] On Behalf Of Bruno, Salvatore R
        Sent: Thursday, February 01, 2007 2:41 AM
        To: cmmi_process_ improvement@ yahoogroups. com
        Subject: [CMMi Process Improvement] RE: Productivity Metrics

         

        Hello,

         

        My name is Sal Bruno.  I am a program metrics coordinator for my company and joined this group to grow in my abilities and skills in producing leading edge metrics for a CMMI Level 5 company.

         

        I am creating new metric - the productivity metric.  This metric is an aggregated metric from SPI and CPI.  This metric is an indicator to compliment the traditional Progress Metric which is simply planned verses actual.  I would like feedback, constructive criticism, and recommendations from the group.

         

        The Productivity Index = [ P – (R – E)] / P x 100 %

         

                    Where   P = Planned hours (or BCWS)

                                A = Result hours (or BCWP)

                                E = Actual hours (or ACWP)

         

        Example:          In creating the program plan, it was estimated that it takes 1 hour to build 1 widget

        You plan 8 hours to build widgets today – Planned hours (8 widgets)

                                You actual product (the result) 11 widgets – Result hours (11 hours are reported to represent 11 widgets)

                                You actually work 11 hours – Actual hours – Actual hours worked that day

         

        The Productivity Index = 100%.  That is, you productivity is normal or as expected.  The Progress Metric (not demonstrated here) would be over 100% since you are ahead of schedule (planned verses actual), but productivity wise, you are par for the course.

         

         

        Again, I welcome your feedback, comments, criticisms, and recommendations.

         

         

        Thank you, Sal.

         

        Salvatore R. Bruno

        Metric Coordinator - Making the Numbers Count!

        ------------ --------- --------- --------- ---

        Send mail to

        P.O. Box 49041, MS-40

        San Jose , CA 95161

        ------------ --------- --------- --------- ---

        IS & S Business Process Analyst

        3130 Zanker Road, Room 427

        San Jose , CA 95134

        ------------ --------- --------- --------- ---

        Phone (408) 473-5238

        Fax      (408) 473-4566

        ------------ --------- --------- --------- ---

         

      • Melih Sindel
        Bruno, When the values below are applied to your equation: The Productivity Index = [ P – (R – E)] / P x 100 % we get: = [8-(11-11)]/100 = [8-0]/100 = 8%
        Message 3 of 8 , Feb 1, 2007
          Bruno,
           
          When the values below are applied to your equation:
          "The Productivity Index = [ P – (R – E)] / P x 100 %"
          we get:
          = [8-(11-11)]/100 = [8-0]/100 = 8%
           
          I haven't done algebra for a while (alot of Z transforms but not Algebra:),
          If I haven't miscalculated anything, this equation does not seem to be working right.
           
          Also according to your equation say EV(your symbol of A or R) = 3PV
          (can happen: unusual overestimation or design breakthrough etc.)
          and AC(your symbol of E) = 1PV
          THEN your equation seems to generate negative 100% productivity....
          Even you produced three times of what you planned for the planned cost...
          The equation should given positive 300%.
           
          I recommend you stick to PMI definition of EVM
          EV = Earned value = BCWP
          AC = Actual Cost = ACWP
          PV = Planned Value = BCWS
          Cost performance Index:
          CPI  = EV/AC = 11/11 = 1.0 or if you wish 100%
          Schedule Performance Index:
          SPI = EV/PV = 8/11 = about 0.75 or about 75%
           
          Hope this helps,
          Melih


          "Bruno, Salvatore R" <salvatore.r.bruno@...> wrote:
          Hello,
          My name is Sal Bruno.  I am a program metrics coordinator for my company and joined this group to grow in my abilities and skills in producing leading edge metrics for a CMMI Level 5 company.
          I am creating new metric - the productivity metric.  This metric is an aggregated metric from SPI and CPI.  This metric is an indicator to compliment the traditional Progress Metric which is simply planned verses actual.  I would like feedback, constructive criticism, and recommendations from the group.
          The Productivity Index = [ P – (R – E)] / P x 100 %
                      Where   P = Planned hours (or BCWS)
                                  A = Result hours (or BCWP)
                                  E = Actual hours (or ACWP)
          Example:          In creating the program plan, it was estimated that it takes 1 hour to build 1 widget
          You plan 8 hours to build widgets today – Planned hours (8 widgets)
                                  You actual product (the result) 11 widgets – Result hours (11 hours are reported to represent 11 widgets)
                                  You actually work 11 hours – Actual hours – Actual hours worked that day
          The Productivity Index = 100%.  That is, you productivity is normal or as expected.  The Progress Metric (not demonstrated here) would be over 100% since you are ahead of schedule (planned verses actual), but productivity wise, you are par for the course.
          Again, I welcome your feedback, comments, criticisms, and recommendations.
          Thank you, Sal.
          Salvatore R. Bruno
          Metric Coordinator - Making the Numbers Count!
          ------------ --------- --------- --------- ---
          Send mail to
          P.O. Box 49041, MS-40
          San Jose, CA 95161
          ------------ --------- --------- --------- ---
          IS & S Business Process Analyst
          3130 Zanker Road, Room 427
          San Jose, CA 95134
          ------------ --------- --------- --------- ---
          Phone (408) 473-5238
          Fax      (408) 473-4566
          ------------ --------- --------- --------- ---


          Bored stiff? Loosen up...
          Download and play hundreds of games for free on Yahoo! Games.

        • Quy Hoang Sy
          Hi Sal 1. Could you please describe how to collect “Actual hours” and “Result hours” per each task? It seems to me that “Actual hours” is the same
          Message 4 of 8 , Feb 1, 2007

            Hi Sal

             

            1. Could you please describe how to collect “Actual hours” and “Result hours” per each task? It seems to me that “Actual hours” is the same as “Result hours”

             2. The Productivity Index = [ P – (R – A)] / P x 100 %   => In my opinion, It is “Resource index” rather than “Productivity Index”

             

            Thank,

            Quy

             


            From: cmmi_process_improvement@yahoogroups.com [mailto:cmmi_process_improvement@yahoogroups.com] On Behalf Of Bruno, Salvatore R
            Sent: Thursday, February 01, 2007 10:24 PM
            To: cmmi_process_improvement@yahoogroups.com
            Subject: RE: [CMMi Process Improvement] RE: Productivity Metrics

             

            Suyash,

             

            Sorry about the typo:

             

            The Productivity Index = [ P – (R – A)] / P x 100 %

             

                        Where   P = Planned hours (or BCWS)

                                    R = Result hours (or BCWP)

                                    A = Actual hours (or ACWP)

             

             


            From: cmmi_process_ improvement@ yahoogroups. com [mailto:cmmi_ process_improvem ent@yahoogroups. com] On Behalf Of Agnihotri, Suyash IN BLR SISL
            Sent: Thursday, February 01, 2007 1:28 AM
            To: cmmi_process_ improvement@ yahoogroups. com
            Subject: RE: [CMMi Process Improvement] RE: Productivity Metrics

             

            Hi Sal

             

            What is R in your formula? Where is A used?

             

            Do you mean following?

             

            Productivity index = Planned value – (earned value – actual value) / planned value

             

            -Suyash


            From: cmmi_process_ improvement@ yahoogroups. com [mailto:cmmi_ process_improvem ent@yahoogroups. com] On Behalf Of Bruno, Salvatore R
            Sent: Thursday, February 01, 2007 2:41 AM
            To: cmmi_process_ improvement@ yahoogroups. com
            Subject: [CMMi Process Improvement] RE: Productivity Metrics

             

            Hello,

             

            My name is Sal Bruno.  I am a program metrics coordinator for my company and joined this group to grow in my abilities and skills in producing leading edge metrics for a CMMI Level 5 company.

             

            I am creating new metric - the productivity metric.  This metric is an aggregated metric from SPI and CPI.  This metric is an indicator to compliment the traditional Progress Metric which is simply planned verses actual.  I would like feedback, constructive criticism, and recommendations from the group.

             

            The Productivity Index = [ P – (R – E)] / P x 100 %

             

                        Where   P = Planned hours (or BCWS)

                                    A = Result hours (or BCWP)

                                    E = Actual hours (or ACWP)

             

            Example:          In creating the program plan, it was estimated that it takes 1 hour to build 1 widget

            You plan 8 hours to build widgets today – Planned hours (8 widgets)

                                    You actual product (the result) 11 widgets – Result hours (11 hours are reported to represent 11 widgets)

                                    You actually work 11 hours – Actual hours – Actual hours worked that day

             

            The Productivity Index = 100%.  That is, you productivity is normal or as expected.  The Progress Metric (not demonstrated here) would be over 100% since you are ahead of schedule (planned verses actual), but productivity wise, you are par for the course.

             

             

            Again, I welcome your feedback, comments, criticisms, and recommendations.

             

             

            Thank you, Sal.

             

            Salvatore R. Bruno

            Metric Coordinator - Making the Numbers Count!

            ------------ --------- --------- --------- ---

            Send mail to

            P.O. Box 49041, MS-40

            San Jose , CA 95161

            ------------ --------- --------- --------- ---

            IS & S Business Process Analyst

            3130 Zanker Road, Room 427

            San Jose , CA 95134

            ------------ --------- --------- --------- ---

            Phone (408) 473-5238

            Fax      (408) 473-4566

            ------------ --------- --------- --------- ---

             

          • Rama R
            Hi Melih, Request your clarification for the Schedule Performance Index: SPI = EV/PV = 8/11 = about 0.75 or about 75% mentioned in your mail. I think it should
            Message 5 of 8 , Feb 1, 2007
              Hi Melih,
               
              Request your clarification for the
              Schedule Performance Index:
              SPI = EV/PV = 8/11 = about 0.75 or about 75% mentioned in your mail.
               
              I think it should be 11/8 instead of 8/11.

              Thanks,
              Rama.R

              <sindelmel@...> wrote:
              Bruno,
               
              When the values below are applied to your equation:
              "The Productivity Index = [ P – (R – E)] / P x 100 %"
              we get:
              = [8-(11-11)]/ 100 = [8-0]/100 = 8%
               
              I haven't done algebra for a while (alot of Z transforms but not Algebra:),
              If I haven't miscalculated anything, this equation does not seem to be working right.
               
              Also according to your equation say EV(your symbol of A or R) = 3PV
              (can happen: unusual overestimation or design breakthrough etc.)
              and AC(your symbol of E) = 1PV
              THEN your equation seems to generate negative 100% productivity. ...
              Even you produced three times of what you planned for the planned cost...
              The equation should given positive 300%.
               
              I recommend you stick to PMI definition of EVM
              EV = Earned value = BCWP
              AC = Actual Cost = ACWP
              PV = Planned Value = BCWS
              Cost performance Index:
              CPI  = EV/AC = 11/11 = 1.0 or if you wish 100%
              Schedule Performance Index:
              SPI = EV/PV = 8/11 = about 0.75 or about 75%
               
              Hope this helps,
              Melih


              "Bruno, Salvatore R" <salvatore.r. bruno@lmco. com> wrote:
              Hello,
              My name is Sal Bruno.  I am a program metrics coordinator for my company and joined this group to grow in my abilities and skills in producing leading edge metrics for a CMMI Level 5 company.
              I am creating new metric - the productivity metric.  This metric is an aggregated metric from SPI and CPI.  This metric is an indicator to compliment the traditional Progress Metric which is simply planned verses actual.  I would like feedback, constructive criticism, and recommendations from the group.
              The Productivity Index = [ P – (R – E)] / P x 100 %
                          Where   P = Planned hours (or BCWS)
                                      A = Result hours (or BCWP)
                                      E = Actual hours (or ACWP)
              Example:          In creating the program plan, it was estimated that it takes 1 hour to build 1 widget
              You plan 8 hours to build widgets today – Planned hours (8 widgets)
                                      You actual product (the result) 11 widgets – Result hours (11 hours are reported to represent 11 widgets)
                                      You actually work 11 hours – Actual hours – Actual hours worked that day
              The Productivity Index = 100%.  That is, you productivity is normal or as expected.  The Progress Metric (not demonstrated here) would be over 100% since you are ahead of schedule (planned verses actual), but productivity wise, you are par for the course.
              Again, I welcome your feedback, comments, criticisms, and recommendations.
              Thank you, Sal.
              Salvatore R. Bruno
              Metric Coordinator - Making the Numbers Count!
              ------------ --------- --------- --------- ---
              Send mail to
              P.O. Box 49041, MS-40
              San Jose, CA 95161
              ------------ --------- --------- --------- ---
              IS & S Business Process Analyst
              3130 Zanker Road, Room 427
              San Jose, CA 95134
              ------------ --------- --------- --------- ---
              Phone (408) 473-5238
              Fax      (408) 473-4566
              ------------ --------- --------- --------- ---


            • Melih Sindel
              Yes you are right: I ve been dealing with these stuff on and off for last 20 years, yet Bruno managed to confuse me with his parameter names and his equation:)
              Message 6 of 8 , Feb 1, 2007
                Yes you are right:
                 
                I've been dealing with these stuff on and off for last 20 years, yet Bruno managed to confuse me with his parameter names and his equation:)
                 
                yes you are right, formula is correct but the Bruno's numbers and his variables are some challenge.
                 
                Bruno, please stick to the PMI definition, Don't create any other. The industry is just recovering from BCWS, ACWP, and BCWP and we have suffered enough:)
                 
                Please see my second email that I sent immediately after my coffee...
                That equation got to go through a couple of iterations.
                 
                Regards,
                Melih
                 

                Rama R <ramaprb@...> wrote:
                Hi Melih,
                 
                Request your clarification for the
                Schedule Performance Index:
                SPI = EV/PV = 8/11 = about 0.75 or about 75% mentioned in your mail.
                 
                I think it should be 11/8 instead of 8/11.

                Thanks,
                Rama.R

                <sindelmel@yahoo. com> wrote:
                Bruno,
                 
                When the values below are applied to your equation:
                "The Productivity Index = [ P – (R – E)] / P x 100 %"
                we get:
                = [8-(11-11)]/ 100 = [8-0]/100 = 8%
                 
                I haven't done algebra for a while (alot of Z transforms but not Algebra:),
                If I haven't miscalculated anything, this equation does not seem to be working right.
                 
                Also according to your equation say EV(your symbol of A or R) = 3PV
                (can happen: unusual overestimation or design breakthrough etc.)
                and AC(your symbol of E) = 1PV
                THEN your equation seems to generate negative 100% productivity. ...
                Even you produced three times of what you planned for the planned cost...
                The equation should given positive 300%.
                 
                I recommend you stick to PMI definition of EVM
                EV = Earned value = BCWP
                AC = Actual Cost = ACWP
                PV = Planned Value = BCWS
                Cost performance Index:
                CPI  = EV/AC = 11/11 = 1.0 or if you wish 100%
                Schedule Performance Index:
                SPI = EV/PV = 8/11 = about 0.75 or about 75%
                 
                Hope this helps,
                Melih


                "Bruno, Salvatore R" <salvatore.r. bruno@lmco. com> wrote:
                Hello,
                My name is Sal Bruno.  I am a program metrics coordinator for my company and joined this group to grow in my abilities and skills in producing leading edge metrics for a CMMI Level 5 company.
                I am creating new metric - the productivity metric.  This metric is an aggregated metric from SPI and CPI.  This metric is an indicator to compliment the traditional Progress Metric which is simply planned verses actual.  I would like feedback, constructive criticism, and recommendations from the group.
                The Productivity Index = [ P – (R – E)] / P x 100 %
                            Where   P = Planned hours (or BCWS)
                                        A = Result hours (or BCWP)
                                        E = Actual hours (or ACWP)
                Example:          In creating the program plan, it was estimated that it takes 1 hour to build 1 widget
                You plan 8 hours to build widgets today – Planned hours (8 widgets)
                                        You actual product (the result) 11 widgets – Result hours (11 hours are reported to represent 11 widgets)
                                        You actually work 11 hours – Actual hours – Actual hours worked that day
                The Productivity Index = 100%.  That is, you productivity is normal or as expected.  The Progress Metric (not demonstrated here) would be over 100% since you are ahead of schedule (planned verses actual), but productivity wise, you are par for the course.
                Again, I welcome your feedback, comments, criticisms, and recommendations.
                Thank you, Sal.
                Salvatore R. Bruno
                Metric Coordinator - Making the Numbers Count!
                ------------ --------- --------- --------- ---
                Send mail to
                P.O. Box 49041, MS-40
                San Jose, CA 95161
                ------------ --------- --------- --------- ---
                IS & S Business Process Analyst
                3130 Zanker Road, Room 427
                San Jose, CA 95134
                ------------ --------- --------- --------- ---
                Phone (408) 473-5238
                Fax      (408) 473-4566
                ------------ --------- --------- --------- ---




                Cheap Talk? Check out Yahoo! Messenger's low PC-to-Phone call rates.

              • Bruno, Salvatore R
                Hello Quy, All information is collected through a time reporting system. Therefore, Actual hours is the number of hours people actual worked doing the task
                Message 7 of 8 , Feb 2, 2007

                  Hello Quy,

                   

                  All information is collected through a time reporting system.  Therefore, “Actual hours” is the number of hours people actual worked doing the task or effort whereas “Result hours” would be derived through the ETC (Estimated Time to Complete) entry.  When program staff members complete time reporting, they report “Actual hours” (A) and ETC, which is used to determine the “Result hours” R = P – ETC.

                   

                  Does this make sense?

                   

                  Sal.

                   


                  From: cmmi_process_improvement@yahoogroups.com [mailto:cmmi_process_improvement@yahoogroups.com] On Behalf Of Quy Hoang Sy
                  Sent: Thursday, February 01, 2007 6:09 PM
                  To: cmmi_process_improvement@yahoogroups.com
                  Subject: RE: [CMMi Process Improvement] RE: Productivity Metrics

                   

                  Hi Sal

                   

                  1. Could you please describe how to collect “Actual hours” and “Result hours” per each task? It seems to me that “Actual hours” is the same as “Result hours”

                   2. The Productivity Index = [ P – (R – A)] / P x 100 %   => In my opinion, It is “Resource index” rather than “Productivity Index”

                   

                  Thank,

                  Quy

                   


                  From: cmmi_process_ improvement@ yahoogroups. com [mailto:cmmi_ process_improvem ent@yahoogroups. com] On Behalf Of Bruno, Salvatore R
                  Sent: Thursday, February 01, 2007 10:24 PM
                  To: cmmi_process_ improvement@ yahoogroups. com
                  Subject: RE: [CMMi Process Improvement] RE: Productivity Metrics

                   

                  Suyash,

                   

                  Sorry about the typo:

                   

                  The Productivity Index = [ P – (R – A)] / P x 100 %

                   

                              Where   P = Planned hours (or BCWS)

                                          R = Result hours (or BCWP)

                                          A = Actual hours (or ACWP)

                   

                   


                  From: cmmi_process_ improvement@ yahoogroups. com [mailto:cmmi_ process_improvem ent@yahoogroups. com] On Behalf Of Agnihotri, Suyash IN BLR SISL
                  Sent: Thursday, February 01, 2007 1:28 AM
                  To: cmmi_process_ improvement@ yahoogroups. com
                  Subject: RE: [CMMi Process Improvement] RE: Productivity Metrics

                   

                  Hi Sal

                   

                  What is R in your formula? Where is A used?

                   

                  Do you mean following?

                   

                  Productivity index = Planned value – (earned value – actual value) / planned value

                   

                  -Suyash


                  From: cmmi_process_ improvement@ yahoogroups. com [mailto:cmmi_ process_improvem ent@yahoogroups. com] On Behalf Of Bruno, Salvatore R
                  Sent: Thursday, February 01, 2007 2:41 AM
                  To: cmmi_process_ improvement@ yahoogroups. com
                  Subject: [CMMi Process Improvement] RE: Productivity Metrics

                   

                  Hello,

                   

                  My name is Sal Bruno.  I am a program metrics coordinator for my company and joined this group to grow in my abilities and skills in producing leading edge metrics for a CMMI Level 5 company.

                   

                  I am creating new metric - the productivity metric.  This metric is an aggregated metric from SPI and CPI.  This metric is an indicator to compliment the traditional Progress Metric which is simply planned verses actual.  I would like feedback, constructive criticism, and recommendations from the group.

                   

                  The Productivity Index = [ P – (R – E)] / P x 100 %

                   

                              Where   P = Planned hours (or BCWS)

                                          A = Result hours (or BCWP)

                                          E = Actual hours (or ACWP)

                   

                  Example:          In creating the program plan, it was estimated that it takes 1 hour to build 1 widget

                  You plan 8 hours to build widgets today – Planned hours (8 widgets)

                                          You actual product (the result) 11 widgets – Result hours (11 hours are reported to represent 11 widgets)

                                          You actually work 11 hours – Actual hours – Actual hours worked that day

                   

                  The Productivity Index = 100%.  That is, you productivity is normal or as expected.  The Progress Metric (not demonstrated here) would be over 100% since you are ahead of schedule (planned verses actual), but productivity wise, you are par for the course.

                   

                   

                  Again, I welcome your feedback, comments, criticisms, and recommendations.

                   

                   

                  Thank you, Sal.

                   

                  Salvatore R. Bruno

                  Metric Coordinator - Making the Numbers Count!

                  ------------ --------- --------- --------- ---

                  Send mail to

                  P.O. Box 49041, MS-40

                  San Jose , CA 95161

                  ------------ --------- --------- --------- ---

                  IS & S Business Process Analyst

                  3130 Zanker Road, Room 427

                  San Jose , CA 95134

                  ------------ --------- --------- --------- ---

                  Phone (408) 473-5238

                  Fax      (408) 473-4566

                  ------------ --------- --------- --------- ---

                   

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