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JOB - Production Support Engineer / Energize Global Services

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  • Career Center
    Energize Global Services CJSC TITLE: Production Support Engineer TERM: Full time START DATE/ TIME: ASAP DURATION: Permanent LOCATION: Yerevan, Armenia JOB
    Message 1 of 3 , Dec 19, 2013
      Energize Global Services CJSC

      TITLE: Production Support Engineer

      TERM: Full time

      START DATE/ TIME: ASAP

      DURATION: Permanent

      LOCATION: Yerevan, Armenia

      JOB DESCRIPTION: N/A

      JOB RESPONSIBILITIES:
      - Provide commitment to the production support team through
      communication, inspiration and motivation, as well as monitoring,
      troubleshooting and maintaining of all the company's products;
      - Involve with the rest of the production support team members focusing
      on online balancing and on making necessary design improvements to
      eliminate unplanned downtime due to technical problems in order to
      achieve maximum productivity;
      - Find creative solutions to unique and complex problems; thrive in
      challenging situations;
      - Responsible for daily problem management which includes analyzing
      incidents deeply in order to find the root cause, initiating pro-active
      actions and making changes in order to avoid the recurring of incidents;

      - Keep in daily verbal and written communication with customers;
      - Communicate with a single point of contact (SPOC) and a backup SPOC;
      - Participate in Standby (outside the working hours).

      REQUIRED QUALIFICATIONS:
      - Bachelor's or Master's degree in Information Technology, Engineering or
      related fields;
      - ITIL certificate will be an additional asset;
      - Knowledge in the financial or banking industry will be an additional
      asset;
      - Analytical and solution-driven skills;
      - Fluency in English language; knowledge of French or Dutch languages
      will be an additional asset;
      - Highly experienced in handling problems and changes; optimistic
      personality;
      - Well-organized personality with the ability to guarantee a good
      follow-up of the production incidents;
      - Good written and verbal communication skills;
      - SQL experience (Oracle DB); knowledge of Linux (Scripting, bash);
      - Customer-oriented personality with a high sense of responsibility;
      - Ability to write operation handbooks and operational procedures;
      - Service management skills; OLA defining and SLA reporting skills;
      - Stress resistant personality with the ability to work in a production
      environment;
      - Ability to prioritize his/ her own work in a changing production
      environment;
      - Ability to work both independently and in a team environment sharing
      knowledge with other team members;
      - Ability to prioritize, meet deadlines and manage changing priorities;
      - Organized, orderly and flexible personality with the willingness to
      work overtime on exceptional occasions;
      - Willingness to work under high pressure occasionally, staying calm and
      diplomatic in order to be as helpful as possible.

      REMUNERATION/ SALARY: High salary, staff benefits.

      APPLICATION PROCEDURES: Interested candidates are asked to e-mail their
      last updated and detailed resume to: hr@... . Please
      indicate "Production Support Engineer" in the subject line of the e-mail,
      otherwise the resume will not be reviewed. Only shortlisted candidates
      will be invited for interview.
      Please clearly mention in your application letter that you learned of
      this job opportunity through Career Center and mention the URL of its
      website - www.careercenter.am, Thanks.

      OPENING DATE: 19 December 2013

      APPLICATION DEADLINE: 18 January 2014

      ABOUT COMPANY: Energize Global Services CJSC is a software development
      company that specializes in offshore development and provides IT services
      for partners all over the world.

      ----------------------------------
      To place a free posting for job or other career-related opportunities
      available in your organization, just go to the www.careercenter.am
      website and follow the "Post an Announcement" link.
    • Career Center
      Energize Global Services CJSC TITLE: Production Support Engineer TERM: Full time START DATE/ TIME: ASAP LOCATION: Yerevan, Armenia JOB DESCRIPTION: The
      Message 2 of 3 , Feb 20, 2014
        Energize Global Services CJSC

        TITLE: Production Support Engineer

        TERM: Full time

        START DATE/ TIME: ASAP

        LOCATION: Yerevan, Armenia

        JOB DESCRIPTION: The Production Support Engineer will work for the
        Operations and Support Service which is providing high-quality technical
        assistance for the real-time payment authorization applications. It
        manages incidents and problems reporting through a central queue of
        tickets. The main goal of the Service is to guarantee the availability,
        the robustness and efficiency of the application in the production
        environment. The division helps to define the specific maintenance needed
        to be included in projects in order to keep the company's system powerful
        and upgraded.

        JOB RESPONSIBILITIES:
        - Provide commitment to the production support team through
        communication, inspiration and motivation, as well as monitoring,
        troubleshooting and maintaining all company products;
        - Involve with the rest of the production support team members focusing
        on online balancing and making necessary design improvements to eliminate
        unplanned downtime due to technical problems in order to achieve maximum
        productivity;
        - Find creative solutions to unique and complex problems; thrive in
        challenging situations;
        - Responsible for daily incident management; work both independently and
        in a team environment; as a team player, share knowledge with other team
        members; be supervised on complex tasks;
        - Responsible for daily problem management: analyse incidents in depth in
        order to find the root cause, think about pro-active actions, create
        changes in order to avoid the recurring of incidents;
        - Keep daily verbal and written communication with customers; track this
        communication in daily incident and problem reporting;
        - Communicate with a single point of contact (SPOC) and a backup SPOC.

        REQUIRED QUALIFICATIONS:
        - Bachelor's or Master's degree in Information Technology, Engineering or
        related fields; ITIL certificate would be an additional asset;
        - Knowledge in the payment or banking industry would be an additional
        asset;
        - Analytical and solution-driven skills;
        - Fluent communication skills in English language; knowledge of French
        language would be an additional asset;
        - Highly experienced personality in ITIL process based incident/ problem
        and change handling;
        - Team player and very optimistic-driven personality;
        - Willingness to work outside working hours (when participating in
        Standby);
        - Good written and verbal communication skills;
        - SQL experience (Oracle DB);
        - Linux skills (Scripting, bash);
        - Customer-minded personality;
        - High sense of responsibility;
        - Ability to write operation handbooks and operational procedures;
        - Service management skills (OLA Defining and SLA Reporting);
        - Stress-resistant personality with the ability to work in a production
        environment;
        - Ability to prioritize one's own work in an ever changing production
        environment;
        - Good team member (being a team member in the company means counting on
        each other);
        - Ability to prioritize, meet deadlines and manage changing priorities;
        - In the production environment, ablity to work organized, orderly and
        flexible;
        - Willingness to work outside the normal business hours on exceptional
        occasions;
        - Ability to occasionally work under high pressure staying calm and
        diplomatic in order to be as helpful as possible.

        REMUNERATION/ SALARY: High salary, staff benefits.

        APPLICATION PROCEDURES: Interested candidates are asked to e-mail their
        CVs to: hr@... . Please, clearly mention in the subject
        line for what position you are applying for. Only short-listed candidates
        will be invited for an interview.
        Please clearly mention in your application letter that you learned of
        this job opportunity through Career Center and mention the URL of its
        website - www.careercenter.am, Thanks.

        OPENING DATE: 21 February 2014

        APPLICATION DEADLINE: 03 March 2014

        ABOUT COMPANY: Energize Global Services CJSC is a software development
        company that specializes in offshore development and provides IT services
        for partners all over the world.

        ----------------------------------
        To place a free posting for job or other career-related opportunities
        available in your organization, just go to the www.careercenter.am
        website and follow the "Post an Announcement" link.
      • Career Center
        Energize Global Services (EGS) CJSC TITLE: Production Support Engineer START DATE/ TIME: ASAP DURATION: Long-term LOCATION: Yerevan, Armenia JOB
        Message 3 of 3 , Nov 29, 2016
          Energize Global Services (EGS) CJSC


          TITLE: Production Support Engineer


          START DATE/ TIME: ASAP


          DURATION: Long-term


          LOCATION: Yerevan, Armenia


          JOB DESCRIPTION: Energize Global Services is looking for a Production
          Support Engineer to join the Company's Armenian team managing Belgium's
          real-time payment terminals network. The incumbent will work at the
          Company's Operations and Support Service providing technical assistance
          for the real-time payment authorization applications. The incumbent
          should be willing to be trained in Belgium for a month.


          JOB RESPONSIBILITIES:
          - Work on a web-based application for terminal management system;
          - Cooperate with the rest of the Production Support Team members focusing
          on making necessary design improvements;
          - Responsible for daily verbal and written communications with colleagues
          in the Headquarter and tracking of this communication in daily incident,
          as well as problem reporting;
          - Communicate with a single point of contact (SPOC) and a backup SPOC.


          REQUIRED QUALIFICATIONS:
          - Bachelor's or Master's degree in a technical field;
          - High sense of responsibility, accuracy and attentiveness;
          - Fluency in communication in English language;
          - Team player and a very optimistic, driven person;
          - Well-organized person who can guarantee a good follow-up of the
          production incidents;
          - Good written and verbal communication skills;
          - Analytical and solution-driven skills;
          - Good Linux and SQL skills;
          - Customer-minded personality;
          - Ability to write/ read operation handbooks and operational procedures;
          - Stress resistance to work in a production environment;
          - Ability to prioritize own work in an ever changing production
          environment, meet deadlines, be organized and work orderly and flexibly;
          - Willingness to work under high pressure and an ability to stay calm and
          diplomatic in these circumstances in order to be as helpful as possible.


          APPLICATION PROCEDURES: If interested, please send your last updated CV
          to: career@... , mentioning "Production Support Engineer"
          in the subject line of the email.
          Please clearly mention in your application letter that you learned of
          this job opportunity through Career Center and mention the URL of its
          website - www.careercenter.am, Thanks.


          OPENING DATE: 29 November 2016


          APPLICATION DEADLINE: 28 December 2016


          ABOUT COMPANY: Energize Global Services CJSC is a software development
          company that provides IT services for partners all over the world.


          ABOUT: The Company's Operations and Support Service manages incidents
          and problems reporting through a central queue of tickets.


          ----------------------------------
          To place a free posting for job or other career-related opportunities
          available in your organization, just go to the www.careercenter.am
          website and follow the "Post an Announcement" link.
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