Loading ...
Sorry, an error occurred while loading the content.

JOB - Quality Responsible / Ardshininvestbank

Expand Messages
  • Career Center
    Ardshininvestbank CJSC TITLE: Quality Responsible OPEN TO/ ELIGIBILITY CRITERIA: All qualified and interested candidates. START DATE/ TIME: ASAP LOCATION:
    Message 1 of 1 , May 22, 2012
    View Source
    • 0 Attachment
      Ardshininvestbank CJSC

      TITLE: Quality Responsible

      OPEN TO/ ELIGIBILITY CRITERIA: All qualified and interested candidates.

      START DATE/ TIME: ASAP

      LOCATION: Yerevan, Armenia

      JOB DESCRIPTION: N/A

      JOB RESPONSIBILITIES:
      - Provide methodological guidance (support) in the development and
      implementation of Quality Management System at the Bank and ensure its
      further control in compliance with ISO 9001:2008 international
      standards;
      - Implement, develop and enhance (review and improve current mechanisms
      and models) Unified Corporate Standards (internal and external) (UCS),
      Unified Customer Services Standards (UCSS) and Unified Models for Sales
      and Servicing (UMSS);
      - Devise mechanisms for service quality control (secret monitoring
      system, �Mystery Shopping� method (plan, topics, frequency)), as well as
      develop and implement feedback tools;
      - Devise and implement mechanisms for revealing customer satisfaction
      levels per various criteria: service, product, Bank, etc. and measure
      customer loyalty;
      - Ensure continuous improvement of QMS of the Bank through corrective and
      preventive actions based on feedback (received from internal and external
      customers), results of analysis, as well as based on QMS monitoring
      results of KPIs assessment;
      - Improve Bank service quality;
      - Coordinate and adapt the implementation of Bank's �Brand book� and
      control the application of standards stipulated in the �Brand book�;
      - Manage Bank customers' complaints, provide feedback and take measures
      for creating an environment of mutual confidence.

      REQUIRED QUALIFICATIONS:
      - Higher Economical or Technical education;
      - At least 2 years of relevant work experience;
      - Fluency in Armenian and Russian languages; good knowledge of English
      language;
      - Good knowledge of MS Word, Excel, PowerPoint and Internet Reasearch;
      - Good communication skills and ability to work in a team.

      APPLICATION PROCEDURES: All interested and qualified candidates are
      encouraged to email their CVs (Application form is attached) to:
      recruitment@... . Please, mention "QResp" in the subject line of
      your e-mail. Only short-listed candidates will be invited for interviews.
      Please clearly mention in your application letter that you learned of
      this job opportunity through Career Center and mention the URL of its
      website - www.careercenter.am, Thanks.

      OPENING DATE: 22 May 2012

      APPLICATION DEADLINE: 30 May 2012

      ATTACHMENTS:
      The following attachment(s) to this announcement can be downloaded from:
      http://www.careercenter.am/ccdspann.php?id=15490

      1. Application Form - Application form (arm).zip (67K)

      ----------------------------------
      To place a free posting for job or other career-related opportunities
      available in your organization, just go to the www.careercenter.am
      website and follow the "Post an Announcement" link.
    Your message has been successfully submitted and would be delivered to recipients shortly.