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22183JOB - Production Support Engineer / Energize Global Services

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  • Career Center
    Nov 29, 2016
      Energize Global Services (EGS) CJSC


      TITLE: Production Support Engineer


      START DATE/ TIME: ASAP


      DURATION: Long-term


      LOCATION: Yerevan, Armenia


      JOB DESCRIPTION: Energize Global Services is looking for a Production
      Support Engineer to join the Company's Armenian team managing Belgium's
      real-time payment terminals network. The incumbent will work at the
      Company's Operations and Support Service providing technical assistance
      for the real-time payment authorization applications. The incumbent
      should be willing to be trained in Belgium for a month.


      JOB RESPONSIBILITIES:
      - Work on a web-based application for terminal management system;
      - Cooperate with the rest of the Production Support Team members focusing
      on making necessary design improvements;
      - Responsible for daily verbal and written communications with colleagues
      in the Headquarter and tracking of this communication in daily incident,
      as well as problem reporting;
      - Communicate with a single point of contact (SPOC) and a backup SPOC.


      REQUIRED QUALIFICATIONS:
      - Bachelor's or Master's degree in a technical field;
      - High sense of responsibility, accuracy and attentiveness;
      - Fluency in communication in English language;
      - Team player and a very optimistic, driven person;
      - Well-organized person who can guarantee a good follow-up of the
      production incidents;
      - Good written and verbal communication skills;
      - Analytical and solution-driven skills;
      - Good Linux and SQL skills;
      - Customer-minded personality;
      - Ability to write/ read operation handbooks and operational procedures;
      - Stress resistance to work in a production environment;
      - Ability to prioritize own work in an ever changing production
      environment, meet deadlines, be organized and work orderly and flexibly;
      - Willingness to work under high pressure and an ability to stay calm and
      diplomatic in these circumstances in order to be as helpful as possible.


      APPLICATION PROCEDURES: If interested, please send your last updated CV
      to: career@... , mentioning "Production Support Engineer"
      in the subject line of the email.
      Please clearly mention in your application letter that you learned of
      this job opportunity through Career Center and mention the URL of its
      website - www.careercenter.am, Thanks.


      OPENING DATE: 29 November 2016


      APPLICATION DEADLINE: 28 December 2016


      ABOUT COMPANY: Energize Global Services CJSC is a software development
      company that provides IT services for partners all over the world.


      ABOUT: The Company's Operations and Support Service manages incidents
      and problems reporting through a central queue of tickets.


      ----------------------------------
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