[caoug-announce] Oracle Support Presentation
- Mike Carter of Oracle Support Services has made his presentation slides
available and they are posted on
Mike's presentation focused on how to make the most of the TAR process and
new electronic processes that are in place to assist you with your support
needs. He shared some insider secrets with us that can make our lives a lot
easier when it comes to using Oracle support.
Just use the username "caoug" and the password "caoug" to access the site.
When you logon there will be a section on the left where you can initiate a
download. Click on the folder called "presentations", select the checkbox
beside the file called "Support_Seminar.ppt" and then click on the
Mike Carter has also told me that he is willing to visit any of your sites
and do his presentation for any group of 2 or more. This was an excellent
presentation and if you didn't see it, I would recommend you contact Mike to
schedule a time. His email address is mailto:emcarter@...
Oracle Support Presentation
The presentation slides from the Oracle support presentation at the last CAOUG meeting can be found at:
The username/password is:
Click on the "presentations" folder and download the "Support_Seminar.zip" file.
If you need insider secrets about how to escalate your support issues, this will be an excellent source.