Silva Outdoor Computer Update - Liz Neely
- I just called Silva to find out why I have not heard from them about the
repair/replacement of my Outdoor Computer. The customer service person
said they will be sending me a replacement unit and it has been ready to
ship since Monday and she doesn't know why it hasn't shipped yet or when it
will ship, but that it will take 4 business days to arrive once it's shipped.
She recommended I call back in a week if I still don't have it.
- I just called to check on the status of my returned-for-replacement Silva
Outdoor Computer. The customer service woman said it was recieved on May 24th,
but because they had a flood in their building last year (?!), and have had
to completely redesign the department, they weren't able to route it to the
correct department until yesterday. She said that department should be able to
look at it soon and send out a replacement by the middle of next week, and it
should take 7-10 business days after that for it to arrive to me.
She also was quite surprised when I told her the owners manual said it was
water resistant down to 30 feet because she said she was told to tell people
it should not be worn swimming. She's going to check on this again and I'll
call her back in a week (hopefully I can get the same person) and see what she
- Silva Outdoor Computer Update - Liz Neely
I received the replacement unit in the mail last night. I didn't have time to
test all the functions but it appears to be working - better than the dead one
anyway! I'll call CS tomorrow and try to get a final answer on whether the
unit is waterproof or not - I'll put that info in my report.