RE: [anubiasdesign] Fw: Fwd: Best Buy Return Policy
We like to be warned of scams so we have more money for the fish.
First of all, why is this being posted on Mark’s list? Totally inappropriate, inaccurate, and out-of-date. See statement below:
“Effective Saturday, Dec. 18, 2010, the 15 percent restocking fee will no longer apply to computers (including notebooks, tablets and iPads), projectors, camcorders, digital cameras, radar detectors, GPS navigation, in-car video systems, DJ equipment and lighting, or Pro-Audio equipment. The 10 percent restocking fee will no longer apply to iPhones. Restocking fees shouldn't be charged for any returns of these products going forward.
----- Forwarded Message -----
From: Barb Pasquale <bpasquale@...>
Sent: Saturday, October 9, 2010 3:14 PM
Subject: Fw: Fwd: Best Buy Return Policy
Subject: Re: Fwd: Best Buy Return Policy
See below. All true. I've been down this road with these guys. But it gets better..... I bought a DVD player from Best Buy and it came with ! a "free" DVD of my choice. The DVD player didn't work right and they didn't have another one to replace it. Gave me the full refund because it was defective but CHARGED ME FOR THE DVD BECAUSE THE SEAL WAS BROKEN!! I argued that I had to open the DVD to find out that the machine was defective! They said if the seal on the DVD is broken you own it!! Period amen, end of story unless I could prove the disk was bad, which they were happy to prove was not the case in a player that actually worked. Same nonsense with the store manager (a really snotty woman) and I took it all the way to the corporate customer service manager and all I got was a coupon for another DVD. Burned it when it came in the mail.
this is true as i went to snopes and to truth or fiction and there is a real 15% charge for stocking.... so if santa gets anything at this place, its something to think about....alex
This one is actually true!
If you purchase something from Wal-Mart, Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car:
a Tom Tom XL.S from
They have a policy that it must
be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not like the way it couldn't find store names.
The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that.
I asked how much would that be. She said it goes by the price of the item.
It will be $45 for you.
I said, all you're going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said yes. 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200 dollars, she can't give me my money back!
Corporate has to and they will mail you a check in 7 to ten days.! I said 'WHAT?'
It's my money! I paid in cash! I want to buy a different brand..
Now I have to wait 7 to 10 days.
She said well, our policy is on the back of your receipt.
I said, do you read the front or back of your receipt? She said well, the front! I said so do I.&nbs p;I want to talk to the Manager!
So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He said, well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy.
I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars.
You can keep your gift card, I'm never shopping in Best Buy ever again, and if I'd been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction.
I would have gotten all my money back including your stupid fees! He didn't say a word!
I informed him that I was going ! to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy
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