3416Re: [americancomm] In need of some resources...
- Jan 4, 2010I'd have to say there is not a great success rate in handing folks any
kind of reading material to get them to change dysfunctional
communication habits. Even motivated people need coached practice to
change ingrained behavior, and I'm assuming your target is not, at this
point, motivated to change.
Dealing with Difficult People is a pretty good source of hints on how
YOU might better manage the situation, but don't expect to shift this
onto your colleague with some magic communication book. Chances are
she's being rewarded for her behavior in a host of ways...some perhaps
outside your purview....and you'll have to be creative in changing her
context before you'll see any change in her behavior.
Your last line suggest that you are a supervisor willing to set clear
expectations of communication behavior, which I really admire. That is
generally not even attempted by many managers. I think you'll find
better success by tackling just one or two specific behaviors, though,
rather than expecting her to read up on communication in general. There
are just way too many factors to know why she might be such so clueless,
and no matter what she reads, she is unlikely to see herself as needing
to change without clear and specific guidelines.
Here's a challenge for you: can you define, exactly, what you mean by
"tact"? Chances are it's a responsiveness to contexts rather than any
set of specific behaviors, which means you're really hoping to change
her level of emotional awareness or her decision-making skills rather
than any specific communication skills. You might want to narrow things
down to just one or two specific behaviors to ask her to work on. (i.e.
not making sexual references to students seems like pretty basic start
in terms of any kind of sexual harassment policy!)
Dale Cyphert, PhD
Department of Management
University of Northern Iowa
1227 W. 27th Street
Cedar Falls, IA 50614-1025
Wells, Rex wrote:
> I like "Beyond Bullsh*t" by Samuel A. Culbert
> R. Chris Wells
> -----Original Message-----
> From: firstname.lastname@example.org on behalf of Andrea Webb
> Sent: Mon 1/4/2010 10:33 AM
> To: email@example.com
> Subject: [americancomm] In need of some resources...
> Hi all,
> I am interested in resources for a school counselor who has no tact.
> She makes inappropriate comments and cannot work well with others due to
> a lack of professionalism. Her most recent comment was discussing
> testing with high school students saying she would do it because the
> boys would think she was cute. Completely inappropriate and even more
> I am interested in journals or brochures regarding teambuilding, team
> work, being a team player, appropriate communications in the workplace,
> Any ideas or leads would be greatly appreciated. With a negative
> evaluation comes offering of literature on ways to improve...I have
> texts she can read but I hate to hand her text books. Any professional
> materials would be appreciated.
> Thank you!
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