Re: [agile-usability] Implementing the agile customer, was: Custo mer vs user
- Kent Beck once said that he considered the division between Customer and
Programmer in XP to be a flaw, but that he couldn't see how to get rid of
it. With that in mind ...
On Wednesday, December 1, 2004, at 10:08:41 AM, Desilets, Alain wrote:
> Usability/UCD people recommend specific functionality based their
> research - so are they part of the customer team?
They are members of the team. They are acting in the Customer role.
> Usability/UCD people might precisely design the user interface and
> user interactions. UI designers often act a bit like programmers and
> find themselves on the developer team. Are they developers?
They are members of the team. They are acting in the Programmer role.
> Usability/UCD often do user centric testing. Are they testers?
I'd need to know more about what they're doing. Sometimes testers act in
Customer Role, sometimes (rarely) in Programmer role.
> Usability/UCD work often supports or validates marketing work. Are
> they deep in the business side of the customer team?
Sounds like they are members of the team working in Customer role.
> In an ideal world, how would a usability person help to implement a
> customer role? Would they help implement other roles? What's an
> example of an agile process involving UCD people in a healthy way.
> [I can elaborate on way I think is healthy, but I'd like to hear
> responses from those who are doing it, and suggestions from those
> with thoughts on the subject - including Ron ;-) ]
I've not worked with a team using UCD experts. Jeff Patton and others have,
and they know more about that than I would.
Accroche toi a ton reve. --ELO