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Lessen the gap between developers and users?

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  • Hans Brattberg
    Hi! I m preparing a short presentation on the subject Where are your users? . To make a long story short, I ve come up with the following examples on how to
    Message 1 of 5 , Mar 22, 2011
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      Hi!

      I'm preparing a short presentation on the subject "Where are your users?".
      To make a long story short, I've come up with the following examples on how to lessen the gap between the developers and the users:

      * User Testing within sprints and after sprints
      * A/B testing
      * Internship, developers following users in their daily works a few times a year
      * Developers work occasionally at customer service
      * Scrum sprint demo for users
      * Sprint planning with customer/users

      Any more (good or bad) examples out there?
      Comments?

      /Hans

      --
      Hans Brattberg
      hans.brattberg@...
      www.crisp.se/hans.brattberg
      +46 (0)70 575 31 32
    • Jon Innes
      Hans, I d add having personas into your already good list. I believe they serve the same purpose as the story cards. Visible reminders of the short informal
      Message 2 of 5 , Mar 22, 2011
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        Hans,

        I'd add having personas into your already good list. I believe they serve the same purpose as the story cards. Visible reminders of the short informal agreement of who the team is building for. 

        People all too often neglect the analysis part of research. If you have two team members talk to two customers, they will likely end up with two views of the customer. They could be right (different segments) or wrong (same segment, variation of same needs). Personas force you to resolve that. 

        Sent from my iPhone


        On Mar 22, 2011, at 1:14 AM, Hans Brattberg <hans.brattberg@...> wrote:

         

        Hi!

        I'm preparing a short presentation on the subject "Where are your users?".
        To make a long story short, I've come up with the following examples on how to lessen the gap between the developers and the users:

        * User Testing within sprints and after sprints
        * A/B testing
        * Internship, developers following users in their daily works a few times a year
        * Developers work occasionally at customer service
        * Scrum sprint demo for users
        * Sprint planning with customer/users

        Any more (good or bad) examples out there?
        Comments?

        /Hans

        --
        Hans Brattberg
        hans.brattberg@...
        www.crisp.se/hans.brattberg
        +46 (0)70 575 31 32

      • Hans Brattberg
        Tanks! /Hans ... -- Hans Brattberg hans.brattberg@crisp.se www.crisp.se/hans.brattberg +46 (0)70 575 31 32
        Message 3 of 5 , Mar 22, 2011
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          Tanks!
          /Hans

          On Tue, Mar 22, 2011 at 4:02 PM, Jon Innes <jinnes@...> wrote:
           

          Hans,

          I'd add having personas into your already good list. I believe they serve the same purpose as the story cards. Visible reminders of the short informal agreement of who the team is building for. 

          People all too often neglect the analysis part of research. If you have two team members talk to two customers, they will likely end up with two views of the customer. They could be right (different segments) or wrong (same segment, variation of same needs). Personas force you to resolve that. 

          Sent from my iPhone


          On Mar 22, 2011, at 1:14 AM, Hans Brattberg <hans.brattberg@...> wrote:

           

          Hi!

          I'm preparing a short presentation on the subject "Where are your users?".
          To make a long story short, I've come up with the following examples on how to lessen the gap between the developers and the users:

          * User Testing within sprints and after sprints
          * A/B testing
          * Internship, developers following users in their daily works a few times a year
          * Developers work occasionally at customer service
          * Scrum sprint demo for users
          * Sprint planning with customer/users

          Any more (good or bad) examples out there?
          Comments?

          /Hans

          --
          Hans Brattberg
          hans.brattberg@...
          www.crisp.se/hans.brattberg
          +46 (0)70 575 31 32




          --
          Hans Brattberg
          hans.brattberg@...
          www.crisp.se/hans.brattberg
          +46 (0)70 575 31 32
        • Jeff Brantley
          Hans, Good info here, thanks. I think something you may add are the online and in-person Innovation Games from www.innovationgames.com These should always be
          Message 4 of 5 , Mar 23, 2011
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            Re: Lessen the gap between developers and users? Hans,
            Good info here, thanks.  I think something you may add are the online and in-person Innovation Games from www.innovationgames.com  These should always be a part of any team’s “getting closer to the customer” initiative and every Product Manager’s/Owner’s/Scrummaster’s toolkit.  Luke Hohmann has a book by the same name (Innovation Games – Creating Breakthrough Products through Collaborative Play), and we also offer training.

            Please check them out at:
            Www.innovationgames.com

            They have a brand new set of “click to Play” games that can be put into your own site and played on the spot with very little planning.  Fantastic.
            We know that determining value/cost is a collaborative game between product managers / product owners and developers. So, here is an example of how it can be  into a collaborative game using our new "instant play" game technology (one click to play games!). 

            Play: http://blog.tastycupcakes.com/2011/03/bang-for-the-buck-prioritization/.

            I’m an Innovation Games Qualified Instructor, so of course I am biased... But please ping me if you have any questions about these, whether done online, or in person!  I will be offering an Innovation Games Training class this Summer in Austin, but they are also others all over Europe and the Americas.  These really are awesome.

            jeff

            --
            Jeff Brantley, President
            Brantley Marketing, Inc.
            Senior Consultant, Enthiosys.com
            Innovation Games Trained Facilitator

            5900 Republic of Texas Blvd.
            Austin, TX 78735
            512.426.4830 voice
            512.891.9723 fax
            --
          • Hans Brattberg
            Hi Jeff! I ve read the book but haven t tried any of the game myself. Is there any of the games that you thinks is closer to my question about the narrowing
            Message 5 of 5 , Mar 24, 2011
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              Hi Jeff!

              I've read the book but haven't tried any of the game myself.
              Is there any of the games that you thinks is closer to my question about the narrowing gap between the users and the developers?

              /Hans

              On Wed, Mar 23, 2011 at 6:00 PM, Jeff Brantley <jeff@...> wrote:
               

              Hans,
              Good info here, thanks.  I think something you may add are the online and in-person Innovation Games from www.innovationgames.com  These should always be a part of any team’s “getting closer to the customer” initiative and every Product Manager’s/Owner’s/Scrummaster’s toolkit.  Luke Hohmann has a book by the same name (Innovation Games – Creating Breakthrough Products through Collaborative Play), and we also offer training.

              Please check them out at:
              Www.innovationgames.com

              They have a brand new set of “click to Play” games that can be put into your own site and played on the spot with very little planning.  Fantastic.
              We know that determining value/cost is a collaborative game between product managers / product owners and developers. So, here is an example of how it can be  into a collaborative game using our new "instant play" game technology (one click to play games!). 

              Play: http://blog.tastycupcakes.com/2011/03/bang-for-the-buck-prioritization/.

              I’m an Innovation Games Qualified Instructor, so of course I am biased... But please ping me if you have any questions about these, whether done online, or in person!  I will be offering an Innovation Games Training class this Summer in Austin, but they are also others all over Europe and the Americas.  These really are awesome.

              jeff

              --
              Jeff Brantley, President
              Brantley Marketing, Inc.
              Senior Consultant, Enthiosys.com
              Innovation Games Trained Facilitator

              5900 Republic of Texas Blvd.
              Austin, TX 78735
              512.426.4830 voice
              512.891.9723 fax
              --




              --
              Hans Brattberg
              hans.brattberg@...
              www.crisp.se/hans.brattberg
              +46 (0)70 575 31 32
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