RE: Me too syndrome - was: Re: RE: [agile-usability] The simplest thing that could possibly be re-invented?
From: robind@... [mailto:robind@...]
Sent: Tuesday, October 12, 2004 1:04 PM
Subject: Me too syndrome - was: Re: RE: [agile-usability] The simplest thing that could possibly be re-invented?
Microsoft is busy blindly copying this strategy with Team System. However, if they were smarter, they wouldn't waste time with this approach, but would ask the "why" question and talk to not only MSFT users, but also Borland, Rational, Mercuruy, Compuware, and Agile users to find the better solution. For example, the usefulness to users of round trip "UML to code" modelling features would immediately be called into question.
Instead of asking why, the MBAs at MSFT are looking for checkboxes on the package without talking with users who have much to offer that will improve their efforts.
It's worth remembering that commercial software is driven very much by reviews. So if a feature is going to be reviewed well (or not) it's worth putting in just so the mags say nice things about you. Since reviewers do not work in a user-centered way--they don't observe actual users trying to interact with the product they are using to do their real jobs, for the most part--what reviews well isn't the same as what's actually useful.Hugh