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[EVENT] [UK] UX Brighton: Mental Models, Service Design & Problems with Convergence

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  • Danny Hope
    Cross Posted. When: Tuesday April 14, 2009 at 6:45pm Where: The Werks, 45 Church Road, Hove, UK, BN3 2BE Info: http://upcoming.yahoo.com/event/2137111 This
    Message 1 of 1 , Mar 16, 2009
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      Cross Posted.

      When: Tuesday April 14, 2009 at 6:45pm
      Where: The Werks, 45 Church Road, Hove, UK, BN3 2BE
      Info: http://upcoming.yahoo.com/event/2137111

      This looks like it's going to be a thought-provoking session with lots
      of issues to discuss.

      Speakers: Filip Healy & GiGi Demming from Amberlight

      Filip and GiGi are both principals at Amberlight Partners. Amberlight
      is a London based User Experience Consultancy. Clients include Apple,
      Microsoft, Sony and O2.

      * It’s becoming increasingly popular for large companies to bundle
      together a range of services such as broadband, mobile and TV. While
      this can result in lower prices for customers, how does it really
      impact the customer experience?

      * Amberlight has engaged in a number of service design projects that
      have looked at this very problem – how can these bundled but disparate
      services be aligned in a manner that presents a coherent, ‘joined up’
      feel for the customer?

      * In this presentation, Amberlight will talk about their learnings,
      and will lay bare some of the key questions that you need to think
      about when dealing with this tricky service design problem.

      --
      Regards,
      Danny Hope
      07595 226 792
      @yandle
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