RE: [SPAM] - [agile-usability] Re: Role of UCD in agile processes - Email found in subject
> more usability and design matureIn the standard MRD/PRD world, I would agree. But are there people doing
> organizations usually separate the interaction design and
> usability/human factors roles (and then pair two+ people on the
> same team).
this in the agile world? It seems in the agile world they're sort of
still trying to figure out where HF/usability/interaction design fits
period...much less having two + people with complementary skill sets
assigned to a team.
From: Ron Vutpakdi [mailto:vutpakdi@...]
Sent: Wed 1/26/2005 1:53 PM
Subject: [SPAM] - [agile-usability] Re: Role of UCD in agile processes -
Email found in subject
--- In email@example.com, Hugh Beyer <beyer@i...> wrote:
> What got me was realizing that as soon as you become part of an agile
> customer team, you're really not a usability person at all anymore.
> training may well give you a powerful mindset, but your role is to
> customer voice.
Possibly being a little nitpicky here, but I don't agree that a
"usability person" should have the role of being the "customer's
voice." The customer and the user aren't the same thing. The
customer is the fellow buying the system, but the user is the poor
sucker who has to use it, and the two often aren't the same person.
The "usability person" has to know about the customer and her
needs/position/motivation, but the user is the one the "usability
Even if the customer and the user are the same person, being the
"user's voice" is a rather risky proposition. I see usability people
as user *advocates* who have a deep understanding of the users and
push for things on their behalf but also know that, in the end, the
only person who can speak for the user properly is the user himself.
Thus, the importance of having real users involved in the process if
>And that requires a deep understanding of the user's work
> practice, of rational design, and also of usability issues.
> who walk into this role without realizing this are likely to be
I believe that most usability folks who are really involved throughout
the entire process (rather than tacked on at the end), *will* know
that the need to understand the user's work practice and usability
Whether or not they also need to be good interaction designers depends
on the person and team make up (more usability and design mature
organizations usually separate the interaction design and
usability/human factors roles (and then pair two+ people on the same
team). Whether or not a "usability person" can be a good interaction
designer is also in considerable doubt by some very vocal interaction
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