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7550RE: [agile-usability] First post

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  • Mike Dwyer
    Oct 5, 2012

      I agree with MJ and would like to add this.

      I have noticed that communications get skewed because the strong voices overwhelm soft voices.  When you sense this have everyone stop talking and start writing individual Gerhkins on ( post its or on 3x5 cards and stick them on a wall (blue painters tape is safest)).  Time box this (say 5 minutes).  Begin with the most important and or the biggest issues each individual thinks of.  Use the ‘silent sort’ technique individuals ideas are written or drawn onto sticky notes or 3x5 cards and posted onto wall. The group approaches the wall together, and without speaking they proceed to rearrange the sticky notes either from top to bottom or from left to right in order of priority or appropriateness. Similar ideas are grouped together to simplify the process.

      From this the information is captured, organized by the team, and equal time has been given to each thought.

      Mike Dwyer, CST
      Principal  Agile Consultant

      BigVisible Solutions
      email: mdwyer@...

      Follow US on Twitter: @bigvisible


      "Planning constantly peers into the future for indications as to where a solution may emerge."

      "A Plan is a complex situation, adapting to an emerging solution." 


      From: agile-usability@yahoogroups.com [mailto:agile-usability@yahoogroups.com] On Behalf Of Michael James
      Sent: Friday, October 05, 2012 3:34 AM
      To: agile-usability@yahoogroups.com
      Subject: Re: [agile-usability] First post



      Meant to reply sooner.


      I usually teach teams that the problem with communication is the illusion that it's occurred.  Writing something together is a useful way of determining that we're "all on the same page" as you put it, even if the written artifact itself isn't valuable.  Even Agile teams that don't create unnecessary documents can use big pens on markerboards or flipchart sheets to help visualize common understanding.  So I support your effort to get them to slow down a little and go outside their previous comfort zone with this.





      On Oct 3, 2012, at 12:57 PM, strugglingdesmond <joegrant413@...> wrote:


      Thanks for your response!

      We do have stories, written in a "gherkin" or "Given / When / Then" format. These are used by QA, and to drive development.

      What motivated my first post is the frustration with the flurry of verbal communication with nothing written even temporarily to be sure we are all on the same page. This bothers me the most when we are talking through what the user does and UI behaviors.

      The team seems allergic to anything written. Except for the gherkin stories.

      -- SD

      --- In agile-usability@yahoogroups.com, "Holm, Stefan" <stefan.holm@...> wrote:
      > Hi,
      > I can understand your frustration. ...
      > How is with the testers in the project? Do they not have need of written requirements in order to be able to make test cases?
      > __________________________________________
      > Stefan Holm | Usability Designer | Sogeti
      > Phone +46 (0) 8 53 68 20 00 | Mobile +46 (0) 709 52 02 18
      > stefan.holm@...<mailto:stefan.holm@...>
      > Svetsarvägen 4, Solna Business Park | P.O. Box 1399 | 171 27 Solna | Sweden
      > www.sogeti.com<http://www.sogeti.com/> / www.sogeti.se<http://www.sogeti.se/> / www.sogeti.no<http://www.sogeti.no/> / www.sogeti.dk<http://www.sogeti.dk/> / www.sogeti.fi<http://www.sogeti.fi/>
      > [sogeti_varmred_32mm_rgb_72dpi] [branschbast_SveBastaArbGiv_80px]
      > __________________________________________
      > From: agile-usability@yahoogroups.com [mailto:agile-usability@yahoogroups.com] On Behalf Of strugglingdesmond
      > Sent: den 3 oktober 2012 00:40
      > To: agile-usability@yahoogroups.com
      > Subject: [agile-usability] First post
      > Hello,
      > This is my first post to the group. I've been a usability / designer / UX guy for more decades than I care to disclose. I'm well acquainted with most UCD practices, and have been on my third Agile project. This third one has me 100% dedicated to one project team in a company 100% dedicated to Agile.
      > It has been very challenging. Most of the material I've seen about practicing usability in an agile environment doesn't seems to address my particular project situation.
      > One of the biggest difficulties -- at least for me -- is the team seems to be quite successful at having a lot of detailed communications done only verbally and often in groups. I have felt that even trying to write down anything even briefly on the whiteboard is an unwelcome interruptions.
      > The team of developers is very smart, and several have been on this complicated project for years. And -- I have to emphasize -- they've been successful at satisfying their govt clients and delivering quality software.
      > Anyway... that's my story so far.
      > -- SD


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