4058Re: [agile-usability] Re: Leverage a small UX team?
- Mar 8, 2008On Mon, 03 Mar 2008 23:14:03 -0000, timkieschnick <tim.kieschnick@...>
> I like the idea of showing live user testing to the stakeholders,I can see that it would be a risk if the results of one bad
> but it sounds problematic in terms of being able to show a
> representative sample of users to the stakeholders--I wouldn't want
> the stakeholders to see the one outlyer test, and I don't know how
> I'd show them 4-5 users in one demo.
test/demonstration to the stakeholders sends the team off in the wrong
direction for an entire sprint.
From reading your excellent experience report:
following passage strikes me as providing two possible solutions:
"Every other Thursday morning, four or five brokers (our target audience)
would show up at our offices in Pasadena. Our user research specialist
would work with each participant for about an hour. While this testing
took place in Pasadena, we piped audio and video of the testing up north
to Pleasanton so the team could watch in real-time and IM questions and
comments to the moderator in Pasadena."
1) Persuade the stakeholders to spend the entire morning at the end of the
sprint observing the usability tests. This is my ideal.
2) Have the stakeholders sit in as observers on the test with the last
participant. If the results of this test turn out to be radically
different to the earlier tests, you have the results of the previous tests
to demonstrate that this was the exception.
If the stakeholders are limited to observing a single test, it is probably
worth giving them a half hour demo of the work completed before the
usability test so they have an initial idea of what work has been
completed. You don't want one bad test to negate all the hard work the
team has performed during the sprint.
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